Standard Double Queen Standard | Bathroom

Reviews of Blanco River Hotel

3.5 out of 5
Blanco River Hotel
2218 Highway 281 N, Blanco, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 432 reviews" "
Rating 8 - Good. 109 out of 432 reviews" "
Rating 6 - Okay. 29 out of 432 reviews" "
Rating 4 - Poor. 10 out of 432 reviews" "
Rating 2 - Terrible. 15 out of 432 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zachary on May 22, 2024
Dear Eve, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

8/10 Good

Claudine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently being renovated but the rooms are great, clean, roomy and quiet. The carpet seems a little old but wasn’t too bad. There is construction things all around the property and that’s the only issue we had when walking to the brewery and our dog. They allow dogs for a $75 fee. They have a clean pool that is running. They have a gazebo with a bbq pit out front. The gym had dated equipment and the weight lifting equipment wasn’t working. Overall, it’s a nice place. The staff is friendly.
Stayed 1 night in May 2024
Response from Zachary on May 19, 2024
Dear Claudine, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a dreary weekend of rain, fog and clouds in Blanco, but this hotel was cheerful and the staff friendly and helpful. The morning breakfast had good variety. It was an easy drive to the square to shop during Market Days.
Stayed 1 night in Mar 2024
Response from Zachary Hannaman on May 16, 2024
Dear Diane, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Zachary Hannaman Front Office Supervisor.

8/10 Good

Elizabeth

Stayed 1 night in May 2024
Response from Alexis Goodwin, General Manager on May 13, 2024
Dear Elizabeth, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear we met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Iain, Stokesley

Stayed 1 night in Apr 2024
Response from Alexis Goodwin, General Manager on May 4, 2024
Dear lain, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. We are pleased to hear that you enjoyed your stay with us and certainly hope to have the opportunity to welcome you back again here soon. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are remodeling so it will improve. I would like to see more available at breakfast… This morning they had biscuits & gravy, muffins, bagels or cereal. No fruit. No protein. All carbs. Would also like to see a vent fan in the bathroom. That aside, it was great and we will stay again.
Stayed 2 nights in Apr 2024
Response from Alexis Goodwin, General Manager on Apr 29, 2024
Dear Patrick, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We certainly appreciate you bringing these items to our attention as we are working on improving the hotel throughout the remodel. I apologize for the items we were missing to meet the expectations of your stay. We certainly hope to have the opportunity to welcome you back to Blanco again soon whenever your travels bring you back out this way. Have a great week! Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Ann

Travelled with family
Liked: Property conditions & facilities
Independent brand?
Stayed 1 night in Apr 2024
Response from Alexis Goodwin, General Manager on Apr 24, 2024
Dear Ann, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. You are correct, the Blanco River Hotel is an independent brand. Prior to this, the hotel was a Best Western and the new owners re-branded it back in 2022.We certainly hope you enjoyed your time while you were here with us and we hope to have the opportunity to see you again whenever your travels bring you back to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the Real Ale Brewery
Stayed 1 night in Apr 2024
Response from Alexis Goodwin, General Manager on Apr 22, 2024
Dear Timothy, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us as well as the location that we are in. We certainly hope to have the opportunity to welcome you back again soon! Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Robert, NORTH RICHLAND HILLS

Travelled with family
Lighting very poor over sink.
Stayed 2 nights in Apr 2024
Response from Alexis Goodwin, General Manager on Apr 15, 2024
Dear Robert, Thank you for providing your feedback regarding your stay with us at the Blanco River Hotel. Providing the highest quality service is our number one goal and I am sorry to hear that we fell short in meeting this throughout your stay. I was able to confirm which room you stayed in and will be sure to see if our maintenance team can address this right away. We certainly hope to have the opportunity to welcome you back again to ensure your next stay will be better. Please don't hesitate to contact me if you have any further questions or concerns. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always loved this hotel. It’s nice and clean. The staff is very friendly.
Stayed 1 night in Apr 2024
Response from Alexis Goodwin, General Manager on Apr 5, 2024
Dear Elizabeth, Thank you for taking the time to share your feedback regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we met those expectations for you while you were here. We certainly look forward to welcoming you back again soon whenever your travels bring you back out to Blanco! Sincerely, Alexis Goodwin General Manager

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was soooo friendly and accommodating! Room was clean and comfortable. Will book again
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Apr 1, 2024
Dear Mary, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to see we met those expectations for you while you were staying with us. We certainly hope to have the opportunity to serve you again whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice place to stay. Hotel staff were awesome. Property under renovation, but that will be fine in time. More attention needs to be spent on room cleanliness. Carpet not vacuumed well, dusting. Etc.
Response from Alexis Goodwin, General Manager on Mar 25, 2024
Dear David, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are certainly pleased with meeting those expectations for you while you were here. Please allow us to apologize for the renovation and cleanliness issues you encountered and faced while you were here. We are certainly are working on improving these areas as we speak and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
customer friendly, staff was excellent!
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 18, 2024
Dear Barbara, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed.Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were renovating but I’m sure it will be nice once they’re done. The room was very nice and spacious.
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 18, 2024
Dear John, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed.Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Laura D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed only one night for a wedding. Would love to go back when I have time to explore
Stayed 1 night in Jan 2024
Response from Alexis Goodwin, General Manager on Mar 18, 2024
Dear Laura, Thank you for taking the time to share your feedback with us regarding your stay with us at the Blanco River Hotel. Providing the highest level of customer service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here for the Wedding. We certainly hope to have the opportunity to welcome you back again soon once the renovation has been completed and when you have some more time to explore. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Fernando

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 15, 2024
Dear Fernando, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to have met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Erin

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 13, 2024
Dear Erin, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. Providing the highest level of quality service is our number one priority and it seems that we fell short in this throughout your experience while you were here. Please allow me to express my sincerest apologies as we are working to improve the hotel. I am very sorry that we lacked in your experience and hope to have the opportunity to make it up to you. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral ManagerWe certainly hope

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 13, 2024
Dear Myra, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we met those expectations for you while you were staying with us. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Todd

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling quite a bit in the last year, I have been very discouraged by some of the places that we have stayed at, the pictures are never as nice as the reality. What a breath of fresh air this place was! The parking was excellent, the area that it is located in, Blanco, is very beautiful. You can tell that here, at the hotel, they are working to make improvements at the facility, but there was never any noise or inconvenience. The staff is super helpful, the room was so pretty and roomy! The beds were comfortable and everything was very clean. We were in the area for business and stayed two nights, but I would like to come back some day just to relax and explore, and when I do I defiantly will be staying here. Of all the places we stayed at on this trip this one was simply the best!
Stayed 2 nights in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 11, 2024
Dear Todd,Thank you for taking the time to share your experience with us from your stay with us at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear that we met those expectations for you. It is certainly inspiring to hear the kind words you have shared as it is true, we are certainly working towards making this an even better place than before and I am glad that you saw that while you were here. We hope to have the opportunity to welcome you back again soon whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 8, 2024
Dear Tony, Thank you for taking the time to share your feedback with us from your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and I am pleased to see that we met those expectations for you throughout your stay. We certainly hope to have the chance to welcome you back again soon after our renovations have been completed. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Bryan, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 5, 2024
Dear Bryan, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are certainly pleased to see that we have met those expectations for you. Upon completion of our renovation, we certainly hope that your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Jancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be a wonderful place to stay once the improvements are complete. The room was great!
Stayed 1 night in Mar 2024
Response from Alexis Goodwin, General Manager on Mar 4, 2024
Dear Jancy, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your room and we certainly look forward to welcoming you back again soon once the renovation is complete. Again, thank you for your comments and we look forward to seeing you again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 26, 2024
Dear Arnold, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. We are pleased to hear that you enjoyed your stay while you were here. We certainly hope to have the opportunity to serve you again whenever your travels bring you back to Blanco! Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I visit this area I will stay here again. The room size was awesome. Very roomy and updated decor.
Stayed 2 nights in Jan 2024
Response from Alexis Goodwin, General Manager on Feb 21, 2024
Dear Michele, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to hear that you enjoyed your stay while you were here.We certainly hope that you'll plan to return to this area once the renovations of our public area have been completed. We hope to see you again soon! Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Great breakfast. Would stay there again.
Stayed 2 nights in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 21, 2024
Dear Andy, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. We are pleased to hear that you enjoyed your stay with us and certainly hope that you will return especially once the renovations have been completed. Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Cecilia

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is pretty good actually. I love the room is spacious and i love they put such a huge couch in a king size bedroom. But too bad we got the bad experience of having the bed cover stained bad and disgusting stained. They need to be more attentive in supervising cleanliness. Overall we love our stay after the staff change our bed cover and blanket.
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 20, 2024
Dear Cecilia, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal. I am sincerely sorry that we fell short on meeting those expectations while you were here. We are working through some kinks and hoping to work towards fixing these issues moving forward to eliminate them from happening again. We certainly hope to have the opportunity to serve you again whenever your travels bring you back out to Blanco, TX. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very big
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 19, 2024
Dear Alexander, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us including the size of our rooms. We certainly hope to have the opportunity to serve you again whenever your travels bring you back to Blanco, TX! Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This room runs a very close race with Winstar… very big n spacious… nice. Floors are clean and it did not smell musty. The lady at the front desk was very friendly n informative. We have been to several motels and some we may return to some NOT but this one will be a MUST because there are several things we want to come back n do. 😍👏
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 19, 2024
Dear Cheryl, Thank you for sharing your feedback regarding your most recent stay with us at the Blanco River Hotel. We are pleased to hear how much you enjoyed your stay while you were here and certainly hope to have the opportunity to serve you again whenever your travels bring you back out to Blanco, TX! Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Ray

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 12, 2024
Dear Ray, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you enjoyed your stay with us and hope to have the opportunity to serve you again whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 9, 2024
Dear Sharon, Thank you for taking the time to share your feedback regarding your stay with us at the Blanco River Hotel. We are pleased to hear that you were satisfied with your stay and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The water pressure in our shower was slightly less than we like and the bed felt fine at first, but then I ended up having back pain. But the hotel is under new management and undergoing a face lift. It would be nice to come back once all of the changes are made. That being said, it was pretty nice with how tucked away and quiet it was. It had everything we needed. It was clean and spacious.
Stayed 2 nights in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 6, 2024
Dear Lindsay, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. I am sorry to hear that your stay was less than subpar, but sincerely appreciate you noticing the fact that we are working on certain improvements to make this place better. We are actually expecting to begin public renovation this week which is exciting. We sure hope to have the chance to welcome you back again soon once those improvements have taken place. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place wasn’t bad at all. Rooms were nice. Breakfast buffet was adequate. And the pool wasn’t useable. Just minor things that needed to be addressed. But overall wasn’t bad. Would stay again if I was in the area.
Stayed 2 nights in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 5, 2024
Dear Aaron, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay overall. Rest assured, we are working on improvements in those areas and hope to offer a better experience to you the next time your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Paul

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Undergoing renovations. Back of property strewn with debris. Front desk dark and uninviting. However very friendly and helpful staff. They are stuck doing the best they can in the midst of the remodeling. The room was okay. Bath towels were pretty sad. Breakfast was not good at all.
Stayed 2 nights in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 5, 2024
Dear Paul, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Please allow me to express my sincerest apologies for the issues you had to overcome throughout your stay at our property. I completely understand how you must be feeling and I am sorry that we have fallen short on meeting those expectations. Throughout these next few months, I promise you that we are taking proper action steps to improve this all to allow for a better experience for our guests. We surely hope to have the opportunity to welcome you back again once these improvements have taken place. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Great view. Staff was professional and Courteous. Had a great time. No problems.
Stayed 2 nights in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 5, 2024
Dear Scott, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay. We hope to have the opportunity again to serve you whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Lynette

Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Mar 21, 2024
Dear Lynette, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the highest level of quality service is our number one goal and we are pleased to see that we have met those expectations for you while you were here. We certainly hope to have the opportunity to welcome you back again soon whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especially impressed with Alexis on front desk her professionalism friendliness And cheerful attitude made my stay a delight. She was extremely helpful and pointing out interesting and fun things to do.
Stayed 1 night in Feb 2024
Response from Alexis Goodwin, General Manager on Feb 2, 2024
Charles, Thank you for choosing to stay with the Blanco River Hotel. It was an absolute pleasure having you and Scott with us yesterday. I am so pleased to hear that the both of you enjoyed your stay during your short trip to Blanco. I apologize for missing the both of you this morning. We hope to have the chance to welcome you back to our wonderful city again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities
Room was large and comfortable
Stayed 2 nights in Jan 2024
Response from Alexis Goodwin, General Manager on Jan 29, 2024
Dear Pamela, Thank you for choosing to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay as well as your guestroom. We hope to have the opportunity to welcome you back soon. Sincerely,Alexis GoodwinGeneral Manager

8/10 Good

Donald, New Braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
Room are very nice and plenty of room to move around. Location is close real beer brewery and distillery, where you can take tours. Plenty of places to eat. Overall, good stay..
Stayed 2 nights in Jan 2024
Response from Alexis Goodwin, General Manager on Jan 29, 2024
Dear Donald, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and the location of our hotel. We hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

Joel, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Alexis Goodwin, General Manager on Jan 22, 2024
Dear Joel, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. However, please let us know if there might have been anything that you may have noticed we are in need of improvement on. Please don't hesitate to let us know as this is one of our ways on how we can improve. We surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back out to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Bill

Stayed 1 night in Jan 2024
Response from Alexis Goodwin, General Manager on Feb 8, 2024
Dear Bill, Thank you for sharing your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you were satisfied with your stay and we surely hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated room, comfortable and clean.
Stayed 1 night in Jan 2024
Response from Alexis Goodwin, General Manager on Jan 16, 2024
Dear Angela, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay while you were here. We hope to have the opportunity to welcome you back again soon. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Alexis Goodwin, General Manager on Feb 1, 2024
Dear Anthony, Thank you for taking the time to share your experience from your stay with the Blanco River Hotel. We are pleased to see that you were satisfied with your stay. We sure hope to have the opportunity to welcome you back again whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and staff was nice
Stayed 1 night in Dec 2023
Response from Alexis Goodwin, General Manager on Jan 12, 2024
Dear Mayra, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. We hope to see you again whenever your travels bring you back out this way. Sincerely, Alexis GoodwinGeneral Manager

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alexis Goodwin, General Manager on Jan 8, 2024
Dear William, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and hope to have the opportunity to serve you again whenever your travels bring you back to this area. Sincerely, Alexis Goodwin General Manager

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, convenient location
Stayed 2 nights in Dec 2023
Response from Alexis Goodwin, General Manager on Jan 8, 2024
Dear Sydney, Thank you for taking the time to share your feedback with us from your stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay and we surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis Goodwin, General Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis Goodwin, General Manager on Jan 2, 2024
Dear Melissa, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. We are pleased to see that you fully enjoyed your stay while you were here with us. We surely hope to have the opportunity to welcome you again soon whenever your travels bring you back out this way. Thank you for choosing to stay with us and wishing you and your family a Happy New Year! Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Pornpa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not well-maintained. Should not be rated as a 4 star hotel.
Stayed 2 nights in Dec 2023
Response from Alexis Goodwin, General Manager on Jan 2, 2024
Hello, Thank you for taking the time to share your feedback with us from your most recent stay at the Blanco River Hotel. Providing the highest level of service is our number one priority and I am sorry to hear that we fell short in meeting those expectations for you. As you have seen, we are currently in the works of finalizing our public area renovation including our breakfast area. Although, this is not an excuse, I would like to sincerely apologize to you and your family for the issues you did experience. In the near future, we surely hope to have the opportunity to turn this place around. Again, thank you for sharing your comments and we hope to have the opportunity to welcome you back again soon to make up for this. Sincerely, Alexis Goodwin General Manager

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Alexis Goodwin, General Manager on Jan 15, 2024
Dear Scott, Thank you for taking the time to share your feedback with us regarding your most recent stay at the Blanco River Hotel. We are pleased to hear that you enjoyed your stay with us. We hope that whenever your travels bring you back to this area that you will choose to stay at the Blanco River Hotel. Have a wonderful New Year! Sincerely, Alexis GoodwinGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
We have to move to different room because the couch smells so bad
Stayed 1 night in Dec 2023
Response from Alexis Goodwin, General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us regarding your stay at the Blanco River Hotel. Providing the best level of service is our top priority and it seems that we fell short in meeting those expectations upon your arrival to your guestroom. Please allow me to express my sincerest apologies for the issue you had faced while entering your room. This is definitely not the first impression we wanted to make for you and we are very sorry. We will be sure to take a look into this to get this issue resolved immediately. Can you recall which room number you were supposed to be staying? Again, please accept my sincerest apologies for this matter. We surely hope that we have the opportunity to welcome you back again to make this up to you whenever your travels bring you back this way. Sincerely, Alexis GoodwinGeneral Manager

10/10 Excellent

John

Response from Alexis Goodwin, General Manager on Dec 26, 2023
Dear John, Thank you for taking the time to provide your feedback regarding your stay with us at the Blanco River Hotel. We are pleased to note that you enjoyed your stay while you were here. As we are working through the construction phase and improving the hotel, please let us know if there was anything that needed improving while you were here. We surely hope to have the opportunity to welcome you back again soon whenever your travels bring you back to this area. Sincerely, Alexis GoodwinGeneral Manager