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Reviews of Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 977 out of 1867 reviews" "
Rating 8 - Good. 415 out of 1867 reviews" "
Rating 6 - Okay. 223 out of 1867 reviews" "
Rating 4 - Poor. 138 out of 1867 reviews" "
Rating 2 - Terrible. 114 out of 1867 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sandi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had no maid service for our room and we’re not informed of this at checkin. Also only one packet of coffee in the room for two nights.
Stayed 2 nights in May 2024
Response from Hotel Management on May 27, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel and casino. It's really beautiful hotel in great location.
Stayed 4 nights in May 2024
Response from Hotel Management on May 27, 2024
Thank you for staying with us.We appreciated your business.

6/10 Okay

Ethan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
There are no signs to tell you where the front desk is at, so I ended up on the casino floor while I was trying to find the front desk, and was stopped my someone and then held until a a floor manager showed up to escort me off the floor and told that they would give me a “pass” for going onto the floor with luggage…all I was trying to do was check in and I was basically told I was in the wrong. They are in the wrong because they didn’t stop me from going onto the floor in the first place. I was not impressed with how that was handled. They acted like I was a criminal and that I should be glad they didn’t kick me out or something…. I have been to many casinos and never had them treat me like that. Disappointing. The room was 84° when I showed up also… based on the price, I’m not impressed. Probably gonna try the monarch next time.
Stayed 1 night in May 2024
Response from Hotel Management on May 27, 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 Terrible

Danielle

I haven’t checked in and this is supposed to be a credit
Stayed 1 night in May 2024
Response from Hotel Management on May 28, 2024
We do apologize for the inconvenience.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in May 2024
Response from Hotel Management on May 27, 2024
Thank you for staying with us.We appreciated your business.

8/10 Good

Kathleen A, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the hot tub and pool. Such a beautiful area. The tables and bars are always clean and packed which is what we like. We wish there were more late night food options since it is a 24 hour area.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 26, 2024
Thank you for staying with us.We appreciate your business.

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience. Will definitely be back
Stayed 1 night in May 2024
Response from Hotel Management on May 25, 2024
Thank you for staying with us.We appreciate your business.

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the whole town was so fun! We are from Wisconsin and this is exactly what I expected from an old mining town in the mountains. We enjoyed all the gaming. The only problem was I had a hard time finding an ice machine that worked. It was reported and I hope it’s being fixed. That was the only small bump. The trip was wonderful!
Stayed 2 nights in May 2024
Response from Hotel Management on May 23, 2024
Thank you for staying with us.

4/10 Poor

Larry

Travelled with partner
No place to eat. Had to order food at sports bar kiosk. The staff at the sports bar food Cort Couldn’t hardly speak English. The food was terrible 😩 and way over priced. You guys need Some restaurants !!!! 👎 the only restaurant there was closed due to a fire. When we first arrived to the property we had to go outside and wait for the fire dept. we hadn’t even got checked in yet. Not a good experience. We were very very disappointed.
Stayed 1 night in May 2024
Response from Hotel Management on May 22, 2024
We do apologize for the inconvenience.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in May 2024
Response from Hotel Management on May 22, 2024
Thank you for staying with us.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility only had 2 elevators working, we had to wait over 20 minutes for an elevator and they ended up being extremely crowded. Rooms are nice and clean and the staff is very friendly.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
We do apologize for the inconvenience.

6/10 Okay

Brandon

6 elevators and it takes 10 minutes for one to open. Key card will lock you out of your room the day of check out, even if it’s not checkout time yet.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
We do apologize for the inconvenience.

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Rooms were clean. Staff was horrible. The front desk guy tried double charging me when i arrived. Even after showing proof the room had been paid for. Kept insisting i was wrong. When i asked for a manager she corrected the issue, but seemed to have had an attitude and no apology for my time and inconvenience. Getting to the front desk is an adventure all of its own. You have to park in the garage. Go down the elevator, walk all the past the casino and around to check in
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
We do apologize for the inconvenience

4/10 Poor

Scott, Colorado springs

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area was unclean as well as the pool, and jacuzzis. Elevators are beat up dents and placards unreadable. Room had no coffee to speak off or any available at the hotel. Toilet would run water all night after use. I could go on but the use areas look old and used without necessary up keep. The parking is just a mess top to bottom. The Staff was nice. I will not stay there again. Two stars are generous.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
We do apologize for the inconvenience.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to have fun!
Stayed 1 night in Mar 2024
Response from Hotel Management on May 21, 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, great restaurants.
Stayed 1 night in May 2024
Response from Hotel Management on May 21, 2024
Thank you for staying with us. We appreciate your business.

8/10 Good

Gay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel is quiet as it's removed by a hallway from the noise of the casino. Nice rooftop pool and hot tubs! My only dissatisfaction was that the bed sheet covering the mattress was not fitted, just a flat sheet tucked in. The sheet wasn't big enough to avoid coming untucked so you ended up sleeping on a bare mattress...yuck.
Stayed 1 night in May 2024
Response from Hotel Management on May 18, 2024
Thank you for staying with us.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from Hotel Management on May 16, 2024
Thank you for staying with us.

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever!! Only stayed because of thought was a good price, should have known better. Main concern was didnt have to use the room card to access the elevator to rooms!!!! Was with my elder Mom and asked for a low floor and close to elevator, can give you a adjoining room, no thank you dont care if it locks from both sides. Was charged $7 more for the resort fee then was quoted, upon asking at front desk before leaving was told oh its just all the taxes. Should have asked for a manager. If you safety and security, this is not the place
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
We do apologize for the inconvenience,

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Hotel Management on May 15, 2024
Thank you for staying with us.

8/10 Good

MONTREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 16, 2024
Thank you for staying with us.

8/10 Good

Renie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance. Very inconvenient for hotel guest use ! As a senior this was awful. Reason enough for me not to stay again. Added so much more walking with a cane it made the trip overnight less appealing. Desk staff were nice and helpful. Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub. We reported it to desk staff they helped but that was at 10:00 pm. We never could get use of the hot tub during our over night stay.
Stayed 1 night in May 2024
Response from Hotel Management on May 14, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 14, 2024
Thank you for staying with us.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, amenities
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Stayed 1 night in Apr 2024
Response from Hotel Management on May 13, 2024
Thank you for your feedback

10/10 Excellent

Ronda

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 14, 2024
Thank you for staying with us.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for staying with us.

6/10 Okay

Ellen

Travelled with family
Liked: Amenities
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Thank you for staying with us.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for staying with us.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
Stayed 3 nights in May 2024
Response from Hotel Management on May 10, 2024
Thank you for staying with us.

10/10 Excellent

Kelton

Travelled with family
No thanks
Stayed 1 night in May 2024
Response from Hotel Management on May 10, 2024
Thank you for staying with us.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for staying with us.

6/10 Okay

shirley

Travelled with family
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
Stayed 2 nights in May 2024
Response from Hotel Management on May 10, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 10, 2024
Thank you for staying with us.

10/10 Excellent

Tabitha

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Management on May 10, 2024
Thank you for staying with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
Thank you for staying with us.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good night, everything was great!
Stayed 1 night in May 2024
Response from Hotel Management on May 7, 2024
Thank you for staying with us.

8/10 Good

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
Stayed 1 night in May 2024
Response from Hotel Management on May 7, 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 Terrible

Robert, Albuquerque

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 4, 2024
Please, let us know how we can improve on our services.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for staying with us.

6/10 Okay

Mark

Travelled with family
Disliked: Property conditions & facilities
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Good

Kealii

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for the feedback

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for the feedback

10/10 Excellent

Danene

Liked: Cleanliness, staff & service, property conditions & facilities
See review
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Thank you for staying with us.

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Employees were very nice and friendly!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 24, 2024
Thank you for staying with us.

10/10 Excellent

Arysa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for staying with us.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 21, 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Ty, Castle Rock

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for staying with us.