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Reviews of The Royal George Hotel

3 out of 5
The Royal George Hotel
325 Garrison Lane, Birmingham, England

Reviews

6.4
Rating 10 - Excellent. 133 out of 569 reviews" "
Rating 8 - Good. 135 out of 569 reviews" "
Rating 6 - Okay. 105 out of 569 reviews" "
Rating 4 - Poor. 72 out of 569 reviews" "
Rating 2 - Terrible. 124 out of 569 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Business traveller
The noise was annoying. The staff were very helpful. There was only a tiny bin in the bathroom. The bed could do with a freed sheet. As the one used rides up too easily
Stayed 4 nights in May 2024

8/10 Good

Carlton

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in May 2024

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First impressions were not good. No one available to check in. Room was good size but needed a deep clean and walls, doors etc needed redecorating and greasy, unwashed smell greeted us. Bathroom toilet and shower looked clean but rest of it was very dirty and noisy fan going all night. Bathroom door did not close properly or have any lock. Window did not shut and had inch gap blowing wind and noise through it which we had to stuff with towel. No main light fitted so room was dark. No fire safety notices on door and flimsy lock that did not feel secure. Never any staff around even when we reported window, no apology just said couldn’t move us. Very unhelpful and unapproachable. Car park underneath had no ramp so was unsuitable for our car, so we had to park in the street. Very noisy lewd regulars in bar Saturday night made the lounge unusable for us. Ordered just 2 drinks from the bar which they got wrong and was just given a small bottle of wine without even a glass! We were so glad we did not order breakfast as would not have wanted to eat anything from there due to grease, dust & dirt everywhere downstairs. On the plus side, upstairs our room 11 was not as bad as expected from the downstairs and was of a good size and place was easy to find and had a lift although that too had seen better days. Beds were clean and comfy with feather pillows. Although cheap I would have at least expected room to be clean if basic! Would not stay here ever again or recommend to anyone.
Stayed 1 night in Apr 2024

4/10 Poor

Kayode James

Disliked: Cleanliness, property conditions & facilities
Duvet was dirty and the duvet cover exposed the duvet, lighting in the bedroom was poor and absurd, bathroom tap was full of toothpaste stains, shower so small I struggled to get in and out of it, lift not going to 2nd floor to my bedroom
Stayed 1 night in Apr 2024

8/10 Good

Fara

Liked: Cleanliness
Pleasant stay
Stayed 6 nights in Apr 2024

8/10 Good

Saurabh

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
On and all a decent property to stay.
Stayed 1 night in Apr 2024

6/10 Okay

Nikki

Travelled with group
After reading reviews I was pretty worried about staying here but actually it was fine. The room was clean the staff were pleasant, the area is a bit rough but fine. Walkable to digbeth. Beds were comfortable. It’s nice that it has a locked carpark overnight so you know your car is safe. The only negative was that when we got back at 2am our key card didn’t work in the outside door. Thankfully I had taken a photo of the phone numbers on the wall of the pub for the night staff and even more thankfully someone answered the phone and let us in. Would stay again
Stayed 1 night in Apr 2024

2/10 Terrible

paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay at hotel .The hotel was in poor state and condition of room not as photos suggested .
Stayed 2 nights in Apr 2024

6/10 Okay

salar

Stayed 3 nights in Mar 2024

8/10 Good

Carlton

Liked: Cleanliness, staff & service, amenities
Good clean and great service
Stayed 1 night in Apr 2024

10/10 Excellent

Stefan

Friendly staff and venue nice.
Stayed 2 nights in Jan 2024

2/10 Terrible

Camille

Booked this for an appointment I had on Saturday so i had somewhere to stay after a 4 hour drive there. Called ahead to check when i could check in, advised when i would be there and they said someone would be there. Nobody there when I arrived, shutters down, NO CAR PARK but listing advised there was one. After 2 hours trying to find someone, i had to drive 4 hours home at 2am. I was distraught, missed my appointment and the worst thing is i can't get a refund. Dont waste your money.
Stayed 1 night in Mar 2024

6/10 Okay

Syed jakir

Travelled with partner
Room was good but tea table was to dirty, we except in bathroom hand wash new one. It was old one and mix with water totally unacceptable.
Stayed 3 nights in Mar 2024

2/10 Terrible

gemma

Travelled with family
Disliked: Amenities
We walked in and walked out! I wouldn’t let my dogs sleep there!
Stayed 1 night in Mar 2024

8/10 Good

Carlton

Liked: Cleanliness, staff & service, amenities
Pub and pool table downstairs.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service
Really friendly and helpful staff
Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets be frank! This is not the Savoy, but you get exactly what you pay for. The room was, on the whole, clean and tidy and had all the amenities that I needed. Could use a touch of detail to attention in some areas (shower could be cleaner) but all in all a very satisfying experience. What set The Royal George apart though, was the staff. Joanne, the evening supervisor, was friendly, chatty and helpful. The Irish lady in the morning (sorry did not get her name) was so helpful and cheerful!
Stayed 1 night in Feb 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers was cold
Stayed 1 night in Feb 2024

8/10 Good

paul

Convenient
Stayed 1 night in Feb 2024

8/10 Good

Carlton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable clean friendly staff willing to help you will any issues. Would have to walk to the nearest shops for some hot food.
Stayed 1 night in Feb 2024

2/10 Terrible

Anne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was rude and obnoxious, hotel room was dirty, had no light. Shower was not cleaned from previous guests. And it smelt.
Stayed 2 nights in Feb 2024

2/10 Terrible

Kiran

Business traveller
Disliked: Staff & service, amenities
Fire alarm went off 4.45 am and would not turn off. Rlectricsl fault. Would like a refund.
Stayed 1 night in Feb 2024

10/10 Excellent

Habtegiorgis

Liked: Staff & service
Hospitality is excellent. We don't know the city, area, ... so it wouldn't be fair and honest to give opinions about it. And our stay was for a night only. Pls take our opinions kindly.
Stayed 1 night in Feb 2024

10/10 Excellent

Lynda

Travelled with group
When we first arrived we was horrified and wanted a refund .. the curb is about 5inches into the car park at the side of the hotel .. entrance looked scruffy and there was drunken men in the entrance .. so off putting.. staff was so helpful they sorted the room earlier for us I think we was expecting it to be horrendous.. was pleasantly surprised it was clean and fresh bedding in our twin room and it felt safe and away from the pub area…we was exhausted and grateful to rest … had a nice nights sleep .. staff were so lovely and helpful… room a little scruffy paintwork etc but basics were fresh towels and bedding and a tv … for the price I think we actually got a good deal .. even the drunken men in bar area .. were lovely and helpful and polite.. Breakfast was delicious staff friendly and helpful..soooo yes we would happily stay there again …everything looked much nicer in the morning.. breakfast Area clean and cosy … we recommend you give it a try .. lesson learnt.. Never judge a book by its cover ❤️
Stayed 2 nights in Feb 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Errol

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was unwelcoming, no reception area, only one member of team was professional, disable/ ladies toilets were unusable doors of toilets appeared to be kicked in, bedroom carpet was dirty, no hot water for shower, no management on site , night porter was rude, constantly swearing very unpleasant man, area not safe will never stay here again would not recommend to anyone
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Fine for a quick stop over
Little budget rooms above a pub which is fine if you’re like me and just need somewhere cheap for 1 night. Room looked nice upon entry but the smell of bleach in the bathroom was so strong I couldn’t actually go in there; which is ironic because it hadn’t been cleaned. Toothpaste all over the mirror and the glass and chrome of the shower smeared with soap and shampoo stains. Toilet looked ok so that’s probably where all the bleach went. Bed was comfortable and TV had Netflix access (with your own account). Few staff members I spoke to were friendly. Be cautious of location, Digbeth isn’t somewhere you want to walk alone at night.
Stayed 1 night in Jan 2024

8/10 Good

Gti Shopfitting

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

libby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

paul

Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and only problem was shower need repairing location got good bus link to the city. Breakfast was very nice . Will stay again

10/10 Excellent

Peter

Business traveller
Stayed 4 nights in Jan 2024

6/10 Okay

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was OK. The pub is as rough as f***
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel, no problems at all.
Stayed 1 night in Dec 2023

8/10 Good

Garry

Stayed 1 night in Oct 2023

6/10 Okay

simran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
good stay
Good stay
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very friendly staff, close to public transport,, good breakfast,, good value for money,, comfortable beds
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023

2/10 Terrible

Najeeb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Stayed 4 nights in Dec 2023

6/10 Okay

andrew

Liked: Cleanliness
Bluenose break
After a easy check-in my room a double was sparsely furnished but had what i needed for a one night stay right next to St.Andrews. The pub on match days is lively all day and night so factor this is as if you want peace and quiet this isn't for you. A comfortable bed. I will return for certain and order a breakfast next time.
Stayed 1 night in Dec 2023

4/10 Poor

Lauren

Stayed 1 night in Dec 2023

8/10 Good

Rob

Travelled with family
Liked: Staff & service, room comfort
Pleasant stay
Can’t understand all the negative reviews we paid a very reasonable price and the stay was very good beds comfy breakfast was lovely full English with plenty toast coffee tea and orange and not far away from the bullring
Stayed 1 night in Dec 2023

8/10 Good

Elise

Liked: Staff & service, room comfort
Great staff
Great place for cheap hotel you pay for what you get
Stayed 1 night in Dec 2023

2/10 Terrible

Sadie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Someone had clearly used the room before we checked in as there was wee in the toilet and pubes on the toilet seat that someone had obviously forgot to clean up The room door would shut but not lock so didnt feel safe, could hear the people next door and the chair in the room was broken
Stayed 1 night in Dec 2023

6/10 Okay

Marika

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Victory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

steven, Bombay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking is first come first served and not reserved for guests. Not much help from staff.
Stayed 1 night in Dec 2023