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Reviews of Britannia Hotel Coventry

3 out of 5
Britannia Hotel Coventry
Fairfax Street, Coventry, England

Reviews

5.8
Rating 10 - Excellent. 147 out of 1009 reviews" "
Rating 8 - Good. 224 out of 1009 reviews" "
Rating 6 - Okay. 214 out of 1009 reviews" "
Rating 4 - Poor. 175 out of 1009 reviews" "
Rating 2 - Terrible. 249 out of 1009 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sukhdev

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The service at this hotel was the worst i have ever experienced in my life of travels, we couldn't even stay the night, radiator was not working the shower water was not working and everytime i left my room staff had to rest my key. When informed manager she said we were being fussy and asked for a lot, i didnt stay the night and they refused to refund my monies or the payment for the breakfast that wasn't eaten. Worst hotel ever avoid.
Stayed 1 night in Apr 2024

4/10 Poor

Tapan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had booked a room for my grandson through Expedia who is UK citizen and was visiting Coventry. University . I paid with my credit card and Booking was confirmed. But when he went to checkin, was asked to give a credit card to bill 1 penny for verification. He didn’t have physical card, and uses online card from phone. And was not able to cancel or change name on the booking. While finally he was allowed to checkin, was a very bad experience. Never had this problem in any other hotel in other countries or in London..
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Business traveller
It was ok for a one night stay, but it’s a bit rich to expect guests to pay for Wi-Fi access when other similarly budget priced but better appointed hotels do not.
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Nin
Stayed 1 night in Mar 2024

10/10 Excellent

Imran, Wolverhampton

Stayed 4 nights in Mar 2024

4/10 Poor

Mr Steven

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is shabby and old , room was ok but bathroom was tired and felt grubby . They demand photo id from all visitors to book in but this isn't mentioned anywhere when you book . There is no onsite parking ( again not mentioned at booking ) and the suggested car park is a grim .
Stayed 1 night in Mar 2024

4/10 Poor

Aliesha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff was rude, felt unwelcome. Could sleep due to loud banging outside and the room itself was not very clean. Towels etc had marks on them & grime in the shower.
Stayed 1 night in Mar 2024

8/10 Good

OLUSAKIN

Stayed 1 night in Mar 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities excellent, recently decorated.
Stayed 1 night in Feb 2024

10/10 Excellent

Imran, Wolverhampton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room
Stayed 2 nights in Feb 2024

6/10 Okay

Danny

Travelled with partner
Liked: Staff & service
Where as the staff cannot be faulted at this establishment, there were elements that were rather concerning, there was constant noise from the street, the bed was extremely hard and at 4am there was someone walking up and down the hallways nocking on doors pretending to be paramedics, this was quite concerning as when I asked at reception upon checking out they had no recollection of any paramedics being in the building at that time.
Stayed 1 night in Feb 2024

6/10 Okay

Gladys

Disliked: Cleanliness
Rooms dirty not cleaned properley beds uncomfortable.
Stayed 3 nights in Feb 2024

4/10 Poor

Kulwinder kaur

Stayed 2 nights in Feb 2024

2/10 Terrible

Christiana

Stayed 1 night in Feb 2024

8/10 Good

Rehan

Business traveller
Liked: Cleanliness, property conditions & facilities
It was value for the money, nice location
Stayed 2 nights in Feb 2024

4/10 Poor

Brian

Stayed 2 nights in Jan 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service
Good location and staff is friendly
Stayed 1 night in Jan 2024

2/10 Terrible

Songul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is not free eve though the property description says it is free
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The Hotel.is a nice place to stay opposite the main bus station and close to city centre.Right near some good restraunts and a good Witherspoon's pub. After 6pm you have to press a button to enter the hotel with security on so quite safe
Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Claudette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing is the location is good. Staff pleasant and helpful. You had a choice of breakfast, and what was very helpful was I need to check out at 10am but I had engagements for the rest of the day before going home and was able to leave my luggage in a safe place at the hotel and collect it when I was ready, no extra charge.
Stayed 2 nights in Jan 2024

6/10 Okay

Hanatu

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good city centre located Hotel
I have stayed here a few times it's a nice hotel .A bit old looking but very comfortable and Value for money .I have extended my stay day by day .As I came for2 days after my mother died but sort things out is taking a while .But staff are very helpful and make it easy.makes the stay relaxing .In city centre so near shopping and places to eat,with the motor museum and Main bus station opposite
Stayed 1 night in Dec 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
Rude manager Terrible
Stayed 1 night in Dec 2023

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Coventry avoid
Didn’t get to to stay because they refused my partner because she didn’t have any I’d. I booked the Room Had my passport, so couldn’t cancel because it was non refundable. Worst hotel experience I’ve ever had shocking customer service
Stayed 1 night in Dec 2023

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel
Stayed 1 night in Nov 2023

6/10 Okay

Jashanpreet

Disliked: Property conditions & facilities
Average
Stayed 1 night in Nov 2023

8/10 Good

Paul

Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
While the price was reasonable, other factors were below average for such a reputable organization. I understand the efforts put into managing businesses like these but thus one did not meet any expectations. Three most significant things that weren’t good about our stay: WiFi is not available unless it’s paid for separately and even then it’ll be for one device only. We weren’t told about this until the morning after we checked in. The shower head in our room had no control, only the tub tap worked and even then there was nothing to collect the water with for a decent wash. One of the female staff at the reception desk had a constant frown all night, did not check us in when the other staff was busy and would not open the door when I was locked out due to a fault that developed in the front door. I waited until another resident who was stepping out opened the door from inside. I’m not sure why she was unhappy but I did not expect that to be transferred to customers. Overall underwhelming experience, I just remember we could not wait to leave.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fatimatou

Stayed 3 nights in Nov 2023

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Manil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Melvin chiat hwa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than near Coventry Uni, the rest is bad. Poor staff service. Dirty bed. Smoking smell.
Stayed 2 nights in Nov 2023

6/10 Okay

Steffeny

Stayed 1 night in Nov 2023

2/10 Terrible

barry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be completely refurbished
Stayed 1 night in Nov 2023

10/10 Excellent

ibrahim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, clean, easy access to shopping area. Would stay again.
Stayed 1 night in Nov 2023

4/10 Poor

andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, this once nice hotel treats its guests with suspicion and accommodates them in dirty rooms that haven't seen a lick of paint in years. Be warned, you cannot check into this hotel without either a passport or drivers licence. No debate. Civilised Brits looking to check into the hotel, that they have booked and paid for, simply won't be admitted despite no instruction of this nature being issued when booking. Fortunate I found a photo of my passport in my phone. As a businessman that travels the UK, I very much notice odd, unprofessional and substandard service. I'm always forgiving of tatty/dirty facilities in mid-range hotels - but treat me like a criminal and you'll anger me. I wonder how many others have stayed at this hotel and been taken aback at how weird it is, and how shabby the treatment is. Very disappointing.
Stayed 1 night in Nov 2023

4/10 Poor

Jordan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tired looking and disappointing
Stayed for 2 nights on business and was disappointed with the room which was tired looking with the shower broken and hot water tap in the sink. Power plug is across the room and not near the bed so cannot use phone if it needs charging. My key card didn't work on the last night which I got replaced from reception but still. Maid never came on the 2 nights I had booked there. Glasses in the bathroom were dirty so I didn't use them. The best thing about this place is the express check out box, making it easier to leave.
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Stayed 1 night in Oct 2023

8/10 Good

Harry

Stayed 1 night in Oct 2023

6/10 Okay

Brian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very old and dated the breakfast was good
Stayed 1 night in Oct 2023

10/10 Excellent

Saimon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very big, clean and quiet. The location is great
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable and accommodating. very pleasant experience
Stayed 4 nights in Oct 2023

4/10 Poor

Neil

Stayed 1 night in Oct 2023

8/10 Good

karen

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

GORDON

Stayed 1 night in Oct 2023

2/10 Terrible

Alvine

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Curtis

Stayed 1 night in Sep 2023

2/10 Terrible

Felix

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Disappointing stay
The Wi-Fi is not working for us and they are asking us to pay 10£/day/device. We must work and check emails from company and we need good speed Wi-Fi Also room doors are not easy to operate, it was difficult at night to use washrooms. There is no in room telephone facilities.
Stayed 8 nights in Sep 2023