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Reviews of Hampton Inn Billings

2.5 out of 5
Hampton Inn Billings
5110 Southgate Dr, Billings, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 619 reviews" "
Rating 8 - Good. 220 out of 619 reviews" "
Rating 6 - Okay. 63 out of 619 reviews" "
Rating 4 - Poor. 28 out of 619 reviews" "
Rating 2 - Terrible. 14 out of 619 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Travelled with family
Very nice property with great room - very clean & comfortable bed….good breakfast & snack bar. Would definitely stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Becky

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and in good condition, as was the rest of the hotel. The breakfast options were great. The big complaint was the room was on the side of the interstate, and there was a lot of truck traffic noise, nearly all night, and some of the guests were up really early, and letting doors slam, etc. (around 5:00 or so) in the a.m.
Stayed 1 night in Mar 2024
Response from Ryan Smith - General Manager on Mar 21, 2024
Oh no!!! I am sorry to hear that you had a restless night sleep! I would love to help you out the next time you might be in town. Please give me a jingle and I will get you on a special rate for the bothersome noise you encountered. I will make sure you get a room on the other side of the property too.Thanks, Ryan SmithGeneral Manager

10/10 Excellent

Candace

Travelled with family and small children
Liked: Amenities
Clean and nice staff
Stayed 2 nights in Feb 2024

8/10 Good

ROBERT A, Odessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert, Great Falls

Easy access
Stayed 1 night in Oct 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was fast room was clean breakfast was awesome lots of choices!!
Stayed 1 night in Aug 2023
Response from Ryan Smith - General Manager on Sep 8, 2023
Thank you so much for your kinds words regarding your stay! I do hope you got to have some of the fresh cut strawberries, they are devine!

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Aug 2023
Response from Ryan Smith - General Manager on Aug 16, 2023
I am glad to hear that you enjoyed your stay with us during your most recent travels! We will certainly be here for you on your next trip!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Hotel was clean, staff was friendly, breakfast was great with waffle maker for the kids. Great overnight stay.
Stayed 1 night in Jun 2023
Response from Ryan Smith - General Manager on Jun 29, 2023
Waffles for the win!!!!! I am glad you and your family had a great time! We certainly will be here for you on your next trip

8/10 Good

Tammi

Liked: Staff & service, property conditions & facilities
The bathroom was not very clean. There was hair still in the shower and in the floor, the commode had not been cleaned well and the wall around the commode and sink, well.. it sure looked like someone had been sick and not all of it was cleaned up.. the staff as always were very helpful and friendly, just the bathroom was not quite the standards I would’ve expected
Stayed 4 nights in Jun 2023
Response from Ryan Smith - General Manager on Jun 23, 2023
Oh no! This is not what we want one of our guests to experience! I would love to make this right for you. Please give me a call here at the hotel so I can make this right. Hope to hear from you soon.Ryan SmithGeneral Manager

10/10 Excellent

kenneth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from Ryan Smith - General Manager on Jun 12, 2023
I am glad you had a great stay with us and were able to relax and unwind from your travels on the road! We will certainly be here for you on your next trip!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Didn’t much care for the breakfast
Stayed 1 night in Jun 2023
Response from Ryan Smith - General Manager on Jun 9, 2023
I am glad you had a chance to interact with our staff during your most recent stay! I am sorry to hear that you did not enjoy our breakfast lineup. Is there any suggestions that you could lend to us that we could do better for you on your next stay? I would love to hear from you.

8/10 Good

Myra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Dining options were limited.
Stayed 1 night in Apr 2023

10/10 Excellent

Brehan, Caspre

Stayed 2 nights in Apr 2023

8/10 Good

Samantha

Stayed 1 night in Apr 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Shelley

Stayed 1 night in Feb 2023

10/10 Excellent

Misty

Stayed 1 night in Feb 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shopping. Quiet and clean. Friendly staff.
Stayed 1 night in Feb 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The staff were just amazing. So friendly. The room was clean and so quiet, even though the interstate is right there. I was impressed with how quiet it was. I slept very well. My only issue was the breakfast was lacking. It was very basic. Also the hot tub was out of order and it was so cold, the kids really wanted to use it. Overall the comfort of the bed and the quiet were amazing.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff excellent

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and quiet.
Stayed 1 night in Oct 2022

10/10 Excellent

shiloh, Rowlesburg

Stayed 1 night in Oct 2022

8/10 Good

Barb

Stayed 1 night in Oct 2022

8/10 Good

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful stay!
Stayed 1 night in Aug 2022

8/10 Good

Leslie Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Robert, Cave Creek

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new or new. Very nice, clean and comfortable rooms. Staff friendly and helpful!
Stayed 2 nights in Jul 2022

8/10 Good

Craig J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy the Hampton Inns. Good sports bar next door.
Stayed 1 night in Jun 2022

8/10 Good

Jeannie

Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced
Too expensive for level of service and room style. Breakfast was overcrowded
Stayed 1 night in Jun 2022

6/10 Okay

Taylor

Stayed 1 night in Jun 2022

6/10 Okay

Sean

Stayed 2 nights in May 2022

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

4/10 Poor

Hal, Bozeman

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Quality of the place is low. For instance the lights between the beds are on a wall mounted unit with 2 swinging lamps. My daughter moved one toward her bed and the whole unit fell off the wall - it was only attached to the wall board with 1 inch screws. The rooms also don't have any way to hang cloths.
Stayed 1 night in May 2022

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Apr 2022

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Highway noise kept me up.
Hotel is very good, only one problem. If you get a room on the south side next to the interstate, be prepared to hear traffic all night. If you're a light sleeper and noises keep you up, get a room on the north side away from the highway.
Stayed 1 night in Apr 2022

10/10 Excellent

bobby jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome !
Stayed 1 night in Apr 2022

10/10 Excellent

Misti

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was comfortable. Breakfast was good. Staff was very friendly. Bathroom was not to the cleanliness level I expect, but they were responsive.
Stayed 1 night in Mar 2022

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean staff friendly breakfast was good Coffee creamer was bad curdled the coffee
Stayed 1 night in Mar 2022

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude Manager, motel was awesome.
The Manager at check-in was very rude. The Guest Services Clerk was amazing.
Stayed 2 nights in Mar 2022

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our heater wasn't up to par. It had to be turned up to 72 to get it warm.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees are very friendly and happy to do whatever you need.
Stayed 1 night in Feb 2022

8/10 Good

christi

Stayed 1 night in Jan 2022

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly. Our room was very comfortable and the bathroom was nice and clean. The shower was great too!
Stayed 1 night in Dec 2021
Response from GM on Jan 5, 2022
Thanks for the 5 star review Teri. We love having you stay with us.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Christmas stay
We came stayed eat and went on our merry way so it was good
Stayed 1 night in Dec 2021
Response from GM on Jan 5, 2022
Glad to play a small but important role in your Christmas travels. See you again soon we hope.

10/10 Excellent

Mari

Stayed 1 night in Oct 2021

6/10 Okay

Andi

Stayed 2 nights in Nov 2021
Response from GM on Jan 5, 2022
Looks like we did not quite hit the bulls eye for you with this recent stay. If there is anything we can do to make your future stay more comfortable we would love to know.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility!
Stayed 1 night in Oct 2021

6/10 Okay

Nancy

Travelled with family
Disliked: Cleanliness
The bathroom was not clean! There was orange mold in our room.
Stayed 1 night in Oct 2021