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Reviews of Omeo Suites Big Bear

2.5 out of 5
Omeo Suites Big Bear
40598 Big Bear Blvd, Big Bear Lake, CA

Reviews

6.4
Rating 10 - Excellent. 136 out of 447 reviews" "
Rating 8 - Good. 79 out of 447 reviews" "
Rating 6 - Okay. 62 out of 447 reviews" "
Rating 4 - Poor. 71 out of 447 reviews" "
Rating 2 - Terrible. 99 out of 447 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn/hotel is right next to big bear mountain. We arrived super late like 3am due to driving from San Diego. The on call supervisor was there and super nice and gave us a later check out time because we arrived way past check in. The room was nice, large area for bed and the bathroom was standard. They had adequate parking around the inn/hotel. I would definitely be booking again for a big bear trip.
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Items not working chimney
Stayed 3 nights in Feb 2024

10/10 Excellent

Bart

Stayed 1 night in Apr 2024
Response from Jonar on May 4, 2024
Dear Bart,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

10/10 Excellent

Jose, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jonar on Apr 10, 2024
Dear Jose,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

6/10 Okay

Traci R

Stayed 1 night in Apr 2024
Response from Jonar on Apr 10, 2024
Dear Traci R,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Meghan

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Honestly not even worthy of 1 star. Photos do not look like actual room. Dirty. Run down.
Stayed 1 night in Mar 2024
Response from THANK YOU on Apr 4, 2024
"Dear Meghan,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

10/10 Excellent

Jaime

Liked: Staff & service, amenities
Customer service was very helpful
Stayed 1 night in Mar 2024
Response from Omeo Suites Team on Apr 2, 2024
Dear Jaime,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites Big Bear. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,

10/10 Excellent

Stanley, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bathrooms
Stayed 1 night in Mar 2024
Response from Jonar on Mar 27, 2024
Dear Stanley,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 Terrible

Gianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel asleep at 10pm and we awoke to our TV being turned on at 11. Someone was controlling our TV from outside the room. We tried to turn it off and it would immediately turn back on and start flipping though channels. For 10 minutes we tried to turn off the TV and it would get turned back on until we finally unplugged it. Then at 12:30 we woke up to our overhead light being turned on. We searched around the room for 10 minutes trying to see if it was controlled by a light switch but couldn’t find anything. We had to walk down to the lobby to find a maintence worker. We told him about our issue and he said he had a remote that he was testing out and it must’ve turned on our light. He brought it up to our room and sure enough it worked to turn it off. Extremely weird. Not to mention I pushed the microwave back on the table to make more space for my bags and there was a cigarette butt underneath it. Never had such a bad experience like this. Who wants to wake up at 12:30am before a ski day to your light being turned on with no explanation and no way to turn it off?
Response from THANK YOU on Mar 17, 2024
"Dear Gianna,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 Terrible

Mohamed

Disliked: Cleanliness
Electricity was out. Could not take showe becy
Stayed 1 night in Mar 2024
Response from Jonar on Mar 12, 2024
Dear Mohamed,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable nice place
Stayed 1 night in Mar 2024
Response from Jonar on Mar 7, 2024
Dear Lorna,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 Poor

Pema

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from THANK YOU on Mar 6, 2024
"Dear Pema,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 Okay

Liliana

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 27, 2024
"Dear Liliana,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from THANK YOU on Feb 26, 2024
"Dear Michael,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenient location. Close to the village. Check-in was easy. Room was nice. Would defiantly visit again.
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 26, 2024
"Dear Austin,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

2/10 Terrible

Randun

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from THANK YOU on Feb 26, 2024
"Dear Randun,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

4/10 Poor

Tam

Travelled with family
Disliked: Room comfort
Avoid this place
The room was not cleaned when we arrived. I feel like someone just moved out and we are in immediately, floor is so dirty with hair all over. The tub was bad with soap on the wall and dirty restroom. The feet towel with so much stain on it, definately someone had used, dknt recommend this place at all. I wish i read the reviews before I book
Stayed 1 night in Feb 2024
Response from Jonar on Feb 22, 2024
Dear Tam,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 Okay

Valerie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was not as shown in photos Pealing paint outlet covers missing floor had not been cleaned (I had to go buy cleaning supplies and clean entire unit trash from full time tenants everywhere and dog poop in front of unit in several places tv did not work cannot believe we paid as much as we did very dissatisfied
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 20, 2024
"Dear Valerie,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

8/10 Good

Allison

Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 20, 2024
"Dear Allison ,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team"

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one present to check you in. Have to call a number while standing at front desk
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 19, 2024
"Dear David,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

8/10 Good

Jacqueline

Stayed 1 night in Feb 2024
Response from Jonar on Mar 20, 2024
Dear Jacqueline,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 Poor

Rodolfo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While me and my family was sleeping some one, in the middle of the night, open the door of our room.
Stayed 2 nights in Feb 2024
Response from THANK YOU on Feb 19, 2024
"Dear Rodolfo,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 Terrible

Clara

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down. Management is poor. Maintenance awful. Water leaked constant dropper. Flores wet.
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 18, 2024
Dear Clara,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t pay more than $129 for the honeymoon suite.
I booked on Hotels.com, and the room was different than the one pictured. I booked three beds, and one of them was a bunkbed. The room looked quaint, and nice when I got in it. I was told that it had three beds when I checked. It was the honeymoon suite. It failed miserably. When I got in the room, there was a queen size bed, and two couches that pulled out to a double bed. When I set up the two additional beds, they literally took up the entire living room, and you couldn’t get into the kitchen area without climbing over the bed. The had no sheets on it and the extra sheets and comforters for the two other beds were non-existent in any. The center room gas burning fireplace did not work. The coffee maker was there but there were no coffee pods or condiments to be found. When I got into the shower, all of the 5 Shower bulk shampoo, conditioner, bath soap, lotion were either empty or had about 5% left in the container. There is no phone in the rooms, and no directions on how to work the TV, heater, ceiling fan. so I had to call the front desk, which nobody answered. Thankfully, the host sent me a text from his personal cell phone to let me know when I could check in. I used that phone number to ask him to bring up extra blankets, coffee the nonworking fireplace. Also I did not know what the Wi-Fi password. I paid $289 for this room. It was worth about $79 at most. I’ve stayed in Marriott suites with an ocean view for that much. I wouldn’t pay more than $130 on a busy season.
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 18, 2024
"Dear Eric,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

6/10 Okay

Tyler

Travelled with partner
Disliked: Staff & service
Check in was supposed to be at 3pm and no one showed up until 3:30 to check people in.
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 18, 2024
"Dear Tyler,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 Terrible

Darrin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from THANK YOU on Feb 19, 2024
"Dear Darrin,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team"

2/10 Terrible

Joseph

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Jonar on Feb 15, 2024
Dear Joseph,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Jonar on Feb 14, 2024
Dear David,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Xiucheng

Stayed 1 night in Feb 2024
Response from Jonar on Mar 20, 2024
Dear Xiucheng,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Neri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good just too stay the night either than that it’s ok but place smelled like pee and it was a broken shower so we didn’t stay
Stayed 1 night in Feb 2024
Response from Omeo Suites Team on Feb 12, 2024
Dear Neri,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 Poor

Marylin, Los Angeles

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so very friendly. However, absolutely no hot water after leaving “hot” water turned on for 10 minutes, it never turned hot so myself and my kids could not take a warm bath. We visited on February during snowfall. No extra toilet paper as well. This place is understaffed and need to pay their employees much more for all the work they are doing. I witnessed one worker do the check ins and snow plow and housekeeping.
Stayed 1 night in Feb 2024
Response from Omeo Suites Team on Feb 5, 2024
Dear Marylin,I wanted to take a moment to express my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we regret that we fell short of your expectations.We appreciate your feedback and would like to assure you that we take your comments seriously. We will be investigating the issues you raised and taking steps to ensure that they are not repeated in the future.On a positive note, we would like to thank you for the kind comments you made about our staff and service. We take great pride in providing our guests with exceptional service, and it is heartening to know that our efforts were appreciated.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you once again for your feedback, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

6/10 Okay

Matthew

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Property needs alot of work but to sleep after snowboarding wasn’t bad
Response from Omeo Suites Team on Feb 2, 2024
Dear Matthew,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 Poor

Emir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were ok, however blankets were dirty. Asked housekeeping to change and someone just walked into our room, without knocking as one of my teens was about to get changed. The person was eating and talking with her mouth full asking what was the issue with it, there was a huge stain on it. All the sheets seems as they were not even changed or washed, full of hair. AC did not work, was so hot we had to leave windows and bathroom door open do get in some air. I am glad we only booked for one night. Had stayed at Motels with better rooms cleanliness.
Stayed 1 night in Jan 2024
Response from Omeo Suites Team on Jan 29, 2024
Dear Emir,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

4/10 Poor

Philip

Stayed 1 night in Jan 2024
Response from Jonar on Mar 20, 2024
Dear Philip,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 Good

Zackary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms good staff!
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Zackary,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheapest place around, but cheap for a reason
Our first room was still dirty from the people before us: messy bed, wet towels, and some contact lenses on the desk and the floor. The TV remote also did not work (minor issue compared to everything else though). It seems like there is a bad issue with employment rn, since they only had two people doing everything for housekeeping and check in. We asked for them to clean up the room and came back 3 hours later hoping to go to bed, but they just moved us to a new room with smaller beds and a faulty heater. Also, you can hear everything that goes on upstairs in the first floor rooms, which made it hard to sleep. The staff was kind enough, but there wasn't enough people to really be helpful with any of the issues we faced. Cool lounge area in the lobby tho, I'll give it a star for having a foosball table. Overall, pretty crappy stay, but it wad the cheapest option available
Stayed 1 night in Jan 2024
Response from Omeo Suites Team on Jan 24, 2024
Dear Ethan,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites Big Bear. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,

8/10 Good

Nikka

Travelled with group
Liked: Staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Jonar on Feb 13, 2024
Dear Nikka,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 Poor

cherie

Stayed 1 night in Jan 2024
Response from Jonar on Feb 13, 2024
Dear cherie,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Madeleine

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jonar on Feb 13, 2024
Dear Madeleine,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

6/10 Okay

Bobby

Travelled with family
Just an average motel. The room was ok. Beds were comfortable. The shower water temp was scalding hot and would not adjust. Sheets did not look like they were clean. We asked for soap and shampoo to be refilled but it never happened. Not sure if the fireplace worked as there was no obvious way to turn it on but we didn’t ask.
Stayed 2 nights in Jan 2024
Response from Rob on Jan 16, 2024
hi Bobby, i want to apologize for not meeting your expectations, we try to be accommodating, and unfortunately sometimes improvements could be made, but we appreciate your input. I personally went to your room, on a couple different occasions to fill your shampoo and soap but i must have missed you as nobody answered the door when i knocked. again, i do apologize for the inconvenience i hope if you return we can have a chance to meet and even exceed expectations. i can offer you a 10% discount on a future accommodation, if you would be willing to give us the chance to give you a more enjoyable experience. hope to see you again soon!Rob M. Manager

8/10 Good

Elodia

Stayed 1 night in Jan 2024
Response from Jonar on Feb 13, 2024
Dear Elodia,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jonar on Feb 13, 2024
Dear Paul,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

4/10 Poor

Judianne

Travelled with family
One Night Stand Hotel
It was ok for a 1 night stay only. You could hear the people talking in their rooms from each side. The microwave only worked for 10 sec. Intervals?? The heater even when turned off, kept the room hot? Air conditioner didn’t work- luckily there was a fan we used to keep the room cool. Overall, not a good experience . Would personally, not stay there , again. 2 star after remembering the above!!
Stayed 1 night in Jan 2024
Response from Jonar on Feb 13, 2024
Dear Judianne,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

8/10 Good

Nafisa

Travelled with family, Travelled with partner
Liked: Cleanliness
The property was pretty clean and kept well. The management was helpful. The neighboring residents were loud, though, which made our stay a little unpleasant.
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Nafisa,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 Terrible

Jimmyrose

Stayed 2 nights in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Jimmyrose,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Angelique

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The front area was a mess and the bathroom was not cleaned properly hair in drains and dirty hand towel in shower left behind. The reception wasn’t very knowledgeable about what they offered to eat. The receptionist couldn’t be bothered when I was checking out she was getting out of shower and didn’t want to help me check out.
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Angelique,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

10/10 Excellent

Christian Noriega

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Christian Noriega,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Christopher ,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

2/10 Terrible

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely not what you expect when you see the name SUITES in the name of the Hotel. It is almost impossible to contact anyone at the front desk because at the front desk is a sign telling you to call the person on duty. The second major issue i had at this hotel is the room security. Upon our first night at check in we had another guest of the hotel gain access to our room because the front desk gave them a copy of our room key. As if that was not bad enough, the following morning the same thing happened again as my wife was getting out of the shower. Not only is this unacceptable but a major issue for the safety of the guests. Room check-in is at 3pm, typically not an ussue but when asking one of the employees i was able to find about early check-in both my wife and my self could have done without the attitude. If you are sensitive to noise this is not the place to stay. The walls are thin and you can hear the people on the next room with ease. The heating and cooling systems are old and make surprisingly loud noises throughout the night along with the air conditioning unit dropping water on the floor as if it was raining in your room. If you are only looking for an affordable clean room it meets the criteria, anything other than that do not hold your breath.
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Anthony,I would like to take this opportunity to offer my sincere apologies for the discomfort you experienced during your recent stay with us at Omeo Suites. It is disheartening to hear that we fell short of your expectations, and I want you to know that we take your feedback seriously.Please know that we are committed to providing our guests with the highest levels of comfort and satisfaction, and we regret that we failed to meet those expectations during your stay. We would like to investigate further into the issues you experienced and make things right for you.In an effort to make things right for you, our management team would like to do a regular follow-up to ensure that all of your needs are met on your future reservation.Thank you for bringing these issues to our attention, and we hope that you will give us another chance to provide you with the exceptional service and comfortable accommodations that you deserve.Sincerely,Omeo Suites Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jonar on Feb 13, 2024
Dear Jennifer,I wanted to take a moment to express my sincere gratitude for choosing to stay with us at Omeo Suites. It was truly our pleasure to host you during your visit, and we hope that your stay exceeded your expectations.We appreciate the trust you placed in us and our team to provide you with comfortable accommodations and exceptional service. Our goal is to ensure that every guest feels welcome and at home, and we hope that you felt that during your stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We value your feedback and are committed to continuously improving our services to meet the needs of our guests.Once again, thank you for choosing Omeo Suites, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Omeo Suites Team