Outdoor pool, sun loungers

Reviews of Golden Tulip Reims

4 out of 5
Golden Tulip Reims
21 Rue Jean Dausset, Bezannes, Marne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 387 reviews" "
Rating 8 - Good. 82 out of 387 reviews" "
Rating 6 - Okay. 20 out of 387 reviews" "
Rating 4 - Poor. 10 out of 387 reviews" "
Rating 2 - Terrible. 9 out of 387 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Golden Tulip Reims team on May 6, 2024
Bonjour Lisette, merci pour vos commentaires! Nous sommes heureux que vous ayez passé un bon moment pendant votre séjour. S'il y a quelque chose que vous pensez que nous pourrions faire encore mieux, n'hésitez pas à nous le faire savoir. Nous serions heureux de vous accueillir à nouveau chaque fois que vos voyages vous ramèneront sur notre chemin!

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Golden Tulip Reims team on Apr 21, 2024
Hello Luc, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Golden Tulip Reims team on Apr 21, 2024
Hello Adele, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay on a road trip. Easy to find andgood parking. Pleasant staff.
Stayed 1 night in Apr 2024
Response from The Golden Tulip Reims team on Apr 21, 2024
Hello Jeremy, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!

10/10 Excellent

Jason

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up at the end of a long drive, with my cat and they couldn't have been more friendly or accommodating. Staff were a lovely bunch and the suite was fantastic.
Stayed 1 night in Mar 2024
Response from The Golden Tulip Reims team on Apr 3, 2024
Hello Jason, we're thrilled to hear your stay with us was a perfect ending to a long drive, especially with your furry friend! It sounds like our staff went the extra mile to make you and your cat feel welcome and comfortable. That's fantastic service, and we appreciate you mentioning it! We're also delighted to hear you enjoyed the spaciousness and comfort of the suite. It's always rewarding to know we provided the perfect place to relax and unwind after a long journey. We hope to welcome you and your cat back again soon for another relaxing stay!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Hotel is clean, modern, in good condition, with easy parking.
Stayed 1 night in Feb 2024
Response from The Golden Tulip Reims team on Mar 2, 2024
Hello Paul, thank you for your review! We're delighted to hear you found our hotel clean, modern, in good condition, and with easy parking. We strive to provide a comfortable and convenient experience for all our guests, and your feedback confirms we're on the right track. We look forward to welcoming you back again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An ideal, stop over hotel, with very good facilities and friendly staff. Would certainly stay over again.
Stayed 1 night in Feb 2024
Response from The Golden Tulip Reims team on Mar 2, 2024
Hello Michael, thank you for the glowing review! We're glad to hear you found our hotel ideal for a stopover, and that you appreciated the excellent facilities and friendly staff. Your feedback is valuable to us, as it helps potential guests identify our hotel as a convenient and welcoming option for their travels. We're delighted to know you'd choose us again for a future stay, and we look forward to welcoming you back.

4/10 Poor

Paul

Stayed 1 night in Feb 2024
Response from The Golden Tulip Reims team on Apr 3, 2024
Hello Paul, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Inconvenient and overpriced
Have stayed twice before but will avoid in future. Second time we’ve arrived after a long day of travelling only to find 2 of the 3 food choices are not available leaving very limited food options and most of the local restaurants closed either permanently or temporarily even on a Saturday night. Also this time room had bare concrete wall (in half of it only?) with exposed hole in it - apparently this is the industrial look they are going for?! Then for good measure no shower gel left in the shower. Whole place has gone downhill. Having planned our journey to go especially to this hotel in the past we will avoid it in future especially as the price has now nearly doubled. Definitely not worth the €320 we paid for a room.
Hole in the concrete wall in our bedroom apparently the “industrial look”!
Perhaps they ran out of wallpaper?!
Very limited food options after a day of travelling
Stayed 1 night in Jan 2024
Response from The Golden Tulip Reims team on Feb 7, 2024
Hello Michael,Thank you for taking the time to share your feedback. We value your insights and appreciate you bringing these areas to our attention.We understand your disappointment regarding the limited food options, room design, and missing shower gel during your recent stay. These experiences certainly don't reflect the standards we strive for, and we sincerely apologize for any inconvenience they caused.Rest assured, we're actively working on expanding our menu to offer more diverse options and ensure consistency. We've also addressed the housekeeping oversight to prevent similar lapses in the future.While we understand your concerns about the recent price increase, please know it reflects necessary adjustments to maintain quality and enhance the overall guest experience. We remain committed to offering competitive rates within the market.Your loyalty is important to us. While we respect your decision to explore other options, we'd love the opportunity to regain your trust. Please don't hesitate to reach out directly. Our team is eager to discuss your concerns. We're here to listen and ensure your future experience reflects the genuine hospitality Golden Tulip Reims is known for.Warm regards,The Golden Tulip Reims team

10/10 Excellent

Scott James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Just off the motorway and 13 minutes from the centre of town. Plenty of parking. Really nice and clean rooms. Good services at the hotel - pool, gym etc. nice bakery for breakfast beside the hotel.
Stayed 1 night in Dec 2023
Response from The Golden Tulip Reims team on Feb 7, 2024
Hello Scott James, thank you for your feedback! We're happy you enjoyed the convenient location, ample parking, clean & comfy rooms, and great amenities! We're always open to suggestions, so feel free to share anytime. Thanks for choosing us and we hope to see you again soon!

8/10 Good

Kalpana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel had electric charging points. It would be nice if the hotel served dinner in the evenings or the snacks they provide till 10pm as sometimes customers arrive late and it's hard to find somewhere open for food. Otherwise excellent hotel, helpful staff and a lovely place to stay.
Stayed 4 nights in Dec 2023
Response from The Golden Tulip Reims team on Feb 7, 2024
Hello Kalpana, thank you for your feedback! We're delighted to hear you loved your stay. We're glad you enjoyed the friendly staff, comfy atmosphere, and eco-friendly charging points. Your feedback on dinner options is valuable and we're exploring options to better serve guests like you. Thanks for recommending us, and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convient pour un WE
Chambre standard assez spacieuse. On apprécie la cafetiere expresso dans la chambre, mais pas de thé/tisane, ni d'eau (pas d'indication si l'unique canette dans le mini-bar est payante ou non). Salle de bains OK. l'hôtel est calme. La piscine avec bain à remous est un plus malgré le froid de Déc (piscine semi-ouverte) mais le chlore est assez irritant (démangeaisons). le Sauna est très très chaud. Petit-déj correct pour le prix (16€). Billard Américain gratuit.
Stayed 2 nights in Dec 2023
Response from L'équipe Golden Tulip Reims on Dec 21, 2023
Bonjour,Merci de partager votre expérience avec nous ! Nous sommes ravis que la chambre ait répondu à vos attentes en termes d'espace, et nous sommes heureux que vous ayez apprécié la machine à café dans la chambre.Votre suggestion d'élargir nos options de boissons et d'améliorer les informations sur le minibar est utile, nous les prendrons certainement en compte dans le cadre de nos efforts d'amélioration. Nous sommes désolés pour tout inconvénient avec le chlore de la piscine, nous sommes déjà en train de vérifier cela pour vous.Sur une note plus positive, nous sommes heureux que vous ayez passé un bon moment dans le sauna chaud et la piscine gratuite. Nous sommes impatients de vous accueillir bientôt pour une expérience encore meilleure !

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Nov 2023
Response from GOLDEN TULIP REIMS on Dec 4, 2023
Thank you for sharing your satisfaction.

8/10 Good

King Chung Percy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good business hotel, stylish and pleasant. But not a kind of family friendly hotel especially with small kid.
Stayed 3 nights in Oct 2023
Response from GOLDEN TULIP REIMS on Nov 2, 2023
Thank you for sharing you appreciation and comments with us.However, we are welcoming to families with our swimming pool, billiards, games room..

8/10 Good

Alistair

The property was new and in excellent condition, it just lacked a restaurant although the bar snacks menu was ok ……it had a great location for local business and transit back to Germany and the UK .
Stayed 1 night in Oct 2023
Response from GOLDEN TULIP REIMS on Nov 2, 2023
Thank you for your kind comment.We are glad you enjoyed your stay.

2/10 Terrible

hessamadin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel iz terrible, the receptionists are rude, unqualified and the room were very dirty and it was terrible experience i wont recommend to anyone
Stayed 1 night in Oct 2023
Response from GOLDEN TULIP REIMS on Nov 2, 2023
We feel sorry you did not appreciate your stay.We don't understand your review as we are not used to that type of comments.However we are sorry.

2/10 Terrible

Seyed saeid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not answering the phone and not caring about our needs
Stayed 1 night in Oct 2023
Response from GOLDEN TULIP REIMS on Oct 18, 2023
Thank you for sharing your comments with us.Seems there was a lack in communication and maybe some misunderstanding during your stay. We apologize for this.

10/10 Excellent

Neil

Stayed 1 night in Oct 2023
Response from GOLDEN TULIP REIMS on Oct 16, 2023
Thank you for your kind appreciation.We are glad you enjoyed your stay.

8/10 Good

c l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GOLDEN TULIP REIMS on Oct 11, 2023
Nous vous remercions pou votre appreciation positive.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design of property very nice. Bar was an added feature. Good place to relax.
Stayed 3 nights in Oct 2023
Response from GOLDEN TULIP REIMS on Oct 5, 2023
Thank you for sharing your satisfaction. We are glad you enjoyed your saty.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Dissapointing
First impression was impressive, nice looking hotel entrance, then there was an issue with the booking and the staff were not very forthcoming to help sort it. It was sorted and off we went to the room, nicest room available and not cheap, but lacked any real wow and I dont think was worth it. There were stains in the carpets around the room and also large nail cuttings on the floor. We were told that they do not serve food but everytime that we walked passed there were people in the bar area eating meals ?!
Stayed 2 nights in Sep 2023
Response from GOLDEN TULIP REIMS on Oct 2, 2023
Thank you for sharing your experience and comments with us.We do not have a restaurant but we propose a snack menu at the bar.

10/10 Excellent

Jason

Travelled with partner
Liked: Property conditions & facilities
Staff were extremely helpful, explaining the tram and recommended type of ticket to buy. Helpful for non French speaking visitors! Hotel really nice.
Stayed 1 night in Sep 2023
Response from GOLDEN TULIP REIMS on Sep 27, 2023
Thank you for your review.We also thank you for highlighting our staff who deserve it.

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, I had a king bedroom and it was absolutely perfect. The breakfast is the best I have ever eaten, loads of choice. I would recommend most definitely.
Stayed 1 night in Sep 2023
Response from GOLDEN TULIP REIMS on Sep 22, 2023
Thank you so much for sharing your satisfaction with us.Glad you enjoyed your stay.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GOLDEN TULIP REIMS on Sep 18, 2023
Merci pour votre appréciation positive.Nous sommes ravis que vous ayez apprécié votre séjour.

10/10 Excellent

Heather

Stayed 1 night in Sep 2023
Response from GOLDEN TULIP REIMS on Sep 18, 2023
Thank you for sharing your satisfaction with us.

4/10 Poor

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GOLDEN TULIP REIMS on Sep 12, 2023
Votre appréciation aurait mérité quelques explications.Nous sommes navrés que quelque chose vous ait déplu lors de votre séjour.

10/10 Excellent

Jema

Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Sep 5, 2023
Thank you for your nice appreciation!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great staff - helpful and polite. Clean and modern. Just off the motorway. Lovely breakfast. Great stop over to break our journey.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Sep 5, 2023
Thank you for nice review!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stopover on the way to the Alps. Easy to find, easy to park, rooms are clean and service is great. Stopping over on my way back.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Sep 5, 2023
Thank you for your nice review!We are glad you enjoyed your stay.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for visiting the region.
Stayed 3 nights on way back from South West France. Very comfortable. We stayed on 4th floor with a balcony. There is no restaurant but you can eat in the bar if needed. We ate in the bar on the Sunday - shared a platter which was large and reasonably priced plus a few glasses of Champagne. Service was also very good. We will happily come back next year.
Stayed 3 nights in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 30, 2023
Thank you for sharing your satisfaction and comments with us.We are glad you enjoyed this stay among us and hope to welcome you back.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel very nice as a stop over. The breakfast was very good as well.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 28, 2023
Thank you for sharing your experience.

8/10 Good

JONATHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tram was out and the train station was closed, temporarily, so it made getting to the city centre difficult. Taxi was quite pricey. We used the place as a stop off on our way south. It was really handy for the motorway. My son left his watch in the room, the hotel got in touch and have been really helpful in getting it returned.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 25, 2023
Thank you for sharing your experience and satisfaction.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Overnight stay on the journey.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 23, 2023
Thank you for your positive review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, clean and comfortable accommodation, will be visiting again. Highly recommend
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you!

10/10 Excellent

Emma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, modern hotel. Clean with great facilities.
Stayed 2 nights in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you for your positive review.

8/10 Good

David

Travelled with partner
Liked: Amenities
Property was nice and clean - reception was average, not able to get food even though it was only 845pm - seemed to be short staffed.
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you for reviewing and sharing your experience.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect journey stopover
Stayed one night in both directions of a drive from Calais to Switzerland. Perfect location for the trip. The excellent service, well appointed rooms, relaxing bar and good breakfast represented great value too. There was an error made at check in, which the manager took the time to rectify over the next couple of days. Would recommend
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you for sharing your experience.We are glad you enjoyed your stay.

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you for your positive review.

10/10 Excellent

Jieun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from GOLDEN TULIP REIMS on Aug 21, 2023
Thank you for your positive review.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is modern and in very good condition, staff were friendly and attentive
Stayed 1 night in Jul 2023
Response from GOLDEN TULIP REIMS on Jul 21, 2023
Thank you for sharing your satisfaction and comments with us.We are glad you enjoyed your stay among us.

10/10 Excellent

Sue

Stayed 1 night in Jul 2023
Response from GOLDEN TULIP REIMS on Jul 25, 2023
Thank you for sharing your satisfaction with us.We are glad you enjoyed your stay.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay.
Ver clean, modern hotel. A pleasure to stay there. Great facilities.
Stayed 1 night in Jul 2023
Response from GOLDEN TULIP REIMS on Jul 17, 2023
Thank you for sharing your satisfaction with us.Glad you enjoyed your stay.

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, stylish hotel. Close to autoroute and easy to find. Welcoming helpful staff.
Stayed 1 night in Jul 2023
Response from GOLDEN TULIP REIMS on Sep 5, 2023
Thank you so much for sharing your satisfaction with us.

10/10 Excellent

Stefano

Stayed 1 night in Jul 2023
Response from GOLDEN TULIP REIMS on Jul 7, 2023
Thank you!

10/10 Excellent

Candis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night on way back to Paris on a family vacation.
Stayed 1 night in May 2023
Response from GOLDEN TULIP REIMS on Jun 5, 2023
Thank you for your postive appreciation. We are glad you enjoyed your stay.

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but shower leaked into hotel room.
The hotel is beautiful and staff is excellent. The only glitch was the very attractive bathroom and shower room. It was one large tiled room with sink, toilet and shower but when I showered the water leaked under the bathroom door and soaked the carpet in the hotel room. I told the front desk and they said they are aware of the problem.
Stayed 1 night in May 2023
Response from GOLDEN TULIP REIMS on May 31, 2023
Thank you for your comments.We are glad you enjoyed your stay among us and hope to welcome you back.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick on night atop on passing through but really should have stayed longer
Stayed 1 night in May 2023
Response from GOLDEN TULIP REIMS on May 31, 2023
You should have... ;o)Thank you for sharing your satisfcation.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location if you have a car to visit Reims and Epernay. Great breakfast buffet. Pool is nice and part indoor and outdoor. great Bar area. Room for kids play. Love this hotel and highly recommend but you must have a car.
Stayed 2 nights in May 2023
Response from GOLDEN TULIP REIMS on May 31, 2023
Thank you for nice review!We are glad you enjoyed your stay.

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel, room was comfortable. Lots of parking. Centrally located near champagne road.
Stayed 1 night in Apr 2023
Response from GOLDEN TULIP REIMS on May 4, 2023
Thank you for your review.We are glad you enjoyed your stay and hope to welcome you back.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GOLDEN TULIP REIMS on Apr 17, 2023
Merci pour votre appréciation positive.