Berry Center Tours and Activities

We've stayed here before and like it. Upon arrival we found that 2 of 3 elevators in this large hotel weren't working. The elevator to take to pool level was not working. Room HVAC wasn't really cooling well (it was cooler in the hallway ) Staff sent maintenance and it was slightly better overnight. Expedia asked how things were? The next morning got a call from Hotel about HVAC. The second night the AC was working and on high and couldn't be turned down so we froze! We left room about 9 and put placard on door for "room service". Didn't happen. Next day my wife went to desk for towels and ask about room cleaning. He shrugged and said they are understaffed and we should have called them. He was not very professional in his reply/response and said room would be cleaned after we left?! With one elevator, it took 20 minutes to be able to leave because of full elevator. I really hate leaving bad reviews but this hotel has some issues. Maybe we didn't get a good room because of booking third party? Hopefully not. Management needs to review what guests are being told. Broken elevators on first weekend of summer? No recourse for bad experience? If you check, I am one to give great reviews for great experiences.

Updated room and friendly staff