Ski hill
Check availability

Reviews of Chateau Big White

3.5 out of 5
Chateau Big White
5335 Big White Road, Big White Ski Resort, Beaverdell, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 7 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
*** WARNING *** They will place an up-front charge for potential damages on your credit card and it will take days for it to be zeroed out. I will not be returning as long as this customer unfriendly policy remains in place. The property is dated throughout. I would definitely not call it a "Chateau", more like a lodge. The bedroom in our loft had an old CRT TV in the room, only the living room had a flat screen. The hot tub was not hot enough, it was not much better than "warm." The bar/restaurant was great, but could benefit from a broader selection of Okanagan wines. All of the people were friendly, but could not make up for the poor initial impression with the extra charge and the dated facility.
Stayed 2 nights in Nov 2019
Response from Big White Central Reservations on Dec 15, 2019
Hi, We apologize for any confusion and thank you for your comments. On check in all guests are asked to provide a credit card for pre-authorization, this is not a payment, it is a hold on funds which is released on check out. This requirement is provided to all guests as part of their confirmation prior to arrival. Thank you for your other comments regarding the property, we will take your suggestions on board.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was closing on Monda April 22 and hot tub was already “out of order” on Sunday night, despite we fully paid 3 nights, we could not use hot tub after long day on slopes.
Stayed 3 nights in Apr 2019
Response from Big White Central Reservations on May 1, 2019
Hi, Due to a chemical imbalance with the hot tub on the Sunday it had to be drained and refilled and unfortunately was not up to temperature in time to open for the evening. Guest health and safety is a priority for Big White. We do apologize for this inconvenience and thank you for taking the time to provide your feedback. Kind regards Big White Central Reservations

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Good ski in ski out location.
We have had an excellent stay at this hotel before; it is an amazing location. However, it can be loud at times due to its proximity to restaurants. The main reason we rated this low was cleanliness was slightly under par, but mostly the bed was very worn and uncomfortable and the bedding was very minimal. The sheet had a hole in it and the 'comforter' barely covered the bed so that with two people in the bed there was hardly an coverage. We would stay here again though, maybe bring our own bedding just in case.
Stayed 3 nights in Mar 2018
Response from Big White Central Reservations on Apr 11, 2018
Hello, Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future. Please be assured that we are taking your concerns seriously and are taking steps to rectify these issues. Big White Central Reservations

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabin feel and right in village
Loved location and room, only exception is firm bed and was in between to very noisy families that were together. Should have put them together. Restaurant was excellent.
Response from Big White Central Reservations on Jun 2, 2017
Dear Bonnie, Thank you for taking the time to share your experience regarding your recent stay with us at Big White Ski Resort. We are sorry to hear that you were disturbed by other guests during your stay and hope that our staff were able to address this. We hope your stay was enjoyable and that you are able return soon.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, recomended
Comfortable hotel/condos with friendly and helpful staff. Nice hot tub too which we never found too crowded. Great location right next to the slopes - not quite a ski-in though as it's up a small hill.
Response from Big White Reservations on Jun 2, 2017
Dear Katherine, Thank you for sharing your review with the travel community, we really appreciate your feedback. We are pleased to hear that you enjoyed your stay and hope you can return again soon! Big White Central Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the central mall, grocery store, restaurants, etc. Room was clean, staff were helpful. We did experience problems with the wifi and TV for a couple of days, but that was probably a good thing for the kids anyway. I would recommend this place to others.
Response from Big White Central Reservations on Apr 5, 2017
Hello, Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future. Big White Central Reservations

8/10 Good

Pam , Cambridge On

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location
Château Big White is in the perfect location to ski Big White. it is in the heart of the village close to restaurants and shops. Ski in and ski out from the hotel. Our room had a kitchenette, loft with queen size bed, two TV s and pull out couch. It was perfect for our family.
Snow ghosts!
Response from Big White Central Reservations on Apr 5, 2017
Dear Pam, Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future. Big White Central Reservations

8/10 Good

RR, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, very well located
We stayed here for 4 nights recently in a loft suite, and were quite happy with our choice of hotel. The location is great- right in the village, close to the grocery store and restaurants. The room was a decent size, with a separate loft bedroom for my husband and myself, and my teenage son was sleeping on the foldout sofa bed in the living area- enough room for the three of us. The kitchen was reasonably well stocked- my one gripe is that there was no oven. Had I known that before leaving home, I would have packed slightly different food to take with us. We did very much appreciate the extra empty drawers in the kitchen, living area and bedroom as it meant we could store our bits and pieces away, instead of leaving it all in bags and having to rummage around every time we needed something. The staff were all wonderfully friendly and super helpful with whatever query we had. Our biggest issue with this hotel would be the ski/board storage area. It was tiny and cramped- and there was not enough room for all the snowboards as unfortunately skiiers had locked their skis in most of the board bays. My husband's board suffered 3 large chunks taken out of the edges on 2 separate nights of storage from negligence of others when putting their boards away, no doubt because of the cramped conditions. The hotel did however thoughtfully provide locks for locking up our gear, which was great.
Response from Big White Central Reservations on Feb 19, 2017
Dear RR, Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and that you found the room suitable for your families needs. We are sorry to hear that you had some concerns with the ski storage area and have passed your comments onto hotel management. We look forward to welcoming you back in the near future. Big White Central Reservations

10/10 Excellent

KERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big White Chateau
Great location, nice friendly staff & nice room with lovely fire & a fridge to stock up on goods
Response from General Manager on Jan 30, 2017
Dear Kerry, Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay was so enjoyable and hope you will return soon. . Big White Central Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central to village and affordable
The bed was not comfortable at all, we had a room with a loft which was great. It was extremely hot at night in the room, there was a ceiling fan but is was soo noisy it would wake us up at night. Also one of the element on the hot plate didn't work. The staff was really friendly and care about the guest.
Response from General Manager on Jan 15, 2017
Hello, Thank you for your comments on your recent stay at Big White Ski Resort. Please be assured that we are taking your concerns seriously and are taking steps to rectify these issues. If you would like to discuss this further at a time that is convenient to you, I have provided my direct line and email address for you in a message to your profile inbox. Big White Central Reservations

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nucks Fan, Coquitlam

Liked: Cleanliness, staff & service
Great family day stay.
Was worried about the proximity to the elevator and the ski locker (room 208), but it ended up being fine. Loft suite was nice and ample in six for our family of four, but would be cramped for a family with kids older than 10. Great weekend of skiing.
Response from Big White Central Reservations on Feb 15, 2016
Hello, Thank you for providing such thoughtful feedback! We are glad you enjoyed your stay at Big White Ski Resort! We hope to see you out on the slopes again soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Big White Reservations on Mar 19, 2016
Thank you for providing feedback on your recent stay at Big White Ski Resort! We are glad to hear you enjoyed your stay and we look forward to seeing you on the slopes in the future! Big White Central Reservations