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Great "stop off" for me and family on way back to UK from skiing trip. Very close to motorway so very easy to find. Had family room (for 4). Room was decent size, beds comfy. Breakfast was very good and included in room price so made it a good value stay. Would definitely recommend.
Matthew
Stayed 1 night in Feb 2024
Response from ARMAN Alexandru - Assistant Chef de Réception on Feb 22, 2024
Dear Matthew,Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay at our hotel.We are glad to know that you found our hotel convenient for a stopover on your way back from your skiing trip and that you appreciated the proximity to the motorway. It's wonderful to hear that you found the family room spacious and the beds comfortable. We're also pleased that you enjoyed the breakfast, and we're glad to offer good value for your stay.Thank you for recommending us, and we look forward to welcoming you and your family back again in the future.Best regards
It was nicely appointed but a little bit of a drive from the little town of Beaune. Breakfast hours were very limited.
Zulfikar
Stayed 2 nights in Sep 2023
Response from ERTZ Alexane - Chef de Réception on Oct 17, 2023
Bonjour Zulfikar,Merci pour votre retour et cette note très appréciable. Nous sommes ravies d'apprendre que votre séjour s'est bien passé.A très vite au Novotel de Beaune
Response from ARMAN Alexandru - Assistant Chef de Réception on Jul 30, 2023
Chère Eliane,Nous vous remercions d'avoir partagé votre évaluation sur Expedia. Nous regrettons que votre expérience chez nous n'ait pas été à la hauteur de vos attentes.Nous espérons que vous nous donnerez une autre opportunité de vous accueillir dans le futur et de vous offrir une expérience plus satisfaisante.Cordialement,
The hotel is clean and the staff is really friendly. Great breakfast. But, don’t stay here if you don’t have transportation. The hotel is about 1.5 miles from town/train station. Beaune has very few taxis and often none are available.
Claudia
Stayed 2 nights in Jun 2023
Response from ARMAN Alexandru - Assistant Chef de Réception on Jul 30, 2023
Dear Claudia,Thank you for taking the time to share your review on Hotels.com. We are glad to hear that you found our hotel clean and our staff friendly. We are also delighted that you enjoyed our great breakfast.We apologize for any inconvenience you experienced due to the hotel's location being about 1.5 miles from town/train station. We understand that transportation can be challenging in Beaune, especially with limited taxis available.We hope to welcome you back in the future and offer you an even more enjoyable stay.Best regards,
Lovely stay. Nice clean hotel and only a 5 minute drive from town.
Adam
Stayed 1 night in Jun 2023
Response from ARMAN Alexandru - Assistant Chef de Réception on Jul 30, 2023
Dear Adam,Thank you for your wonderful review and for giving us a perfect rating of 10 out of 10 on Hotels.com. We are thrilled to hear that you had a lovely stay with us.We are glad that you found our hotel clean and that our location, only a 5-minute drive from town, was convenient for you.Your satisfaction is our utmost priority, and we hope to welcome you back in the future for another enjoyable stay.Best regards,
About 2km from the city center. I like walking so for me this was a plus. The hotel is generally nice. I am very sensitive to machine/engine sound and even though it is very faint I wasn't able to sleep well due to the background sound of the central cooling system (there is a centralized system outside the building). Otherwise a good hotel.
Lucas
Response from ARMAN Alexandru - Assistant Chef de Réception on Jul 30, 2023
Dear Lucas,Thank you for taking the time to share your review on Expedia. We appreciate your feedback and the rating of 4 out of 5.We are pleased to hear that you enjoyed the hotel's location and that the 2km distance from the city center was not a problem for you, as you like walking.We apologize for any inconvenience caused by the faint background sound of the central cooling system. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,
Nice and clean property. Free parking. Only 8 minutes away from downtown Beaune. We easily found free parking on most days and on one occasion used the pay parking.
Bonjour Sally, Merci pour la super note :)A bientôt au Novotel de Beaune
10/10 Excellent
Verity
Nov 13, 2022
Verity
Stayed 1 night in Nov 2022
Response from ERTZ Alexane - Chef de réception on Nov 19, 2022
Bonjour, Nous vous remercions pour cette excellente note.A bientôt parmi nous.Cordialement,
10/10 Excellent
JOHN
Oct 19, 2022
JOHN
Stayed 1 night in Oct 2022
Response from Lexane - Réceptionniste on Nov 4, 2022
Bonjour John,Nous vous remercions d’avoir pris de temps de nous évaluer et encore plus pour nous avoir donner une excellente note, soit 10/10. Nous sommes ravis que notre hôtel vous ai plus et espérons vous accueillir de nouveau pour un prochain séjour !Lexane – Réceptionniste
Enjoyed our stay at Novotel. Friendly staff, great clean and comfortable facilities. The only negatives were that that the shower gel dispenser in the shower did not work, and the Wine Please restaurant is over priced for what you receive for dinner and breakfast. The gym, pool, games and quiet room were a nice touch.
Clint
Stayed 1 night in Aug 2022
Response from ERTZ Alexane - Chef de réception on Aug 28, 2022
Hello Clint,Thank you for your feedback. It is thanks to your feedback that we can improve every day a little more. We are aware that the soaps do not work very well. We received a defective batch from our supplier and we are sorry about that. We are waiting for new orders to change them all. As far as the restaurant is concerned, we will pass on the information to the restaurant manager and the chef in order to improve.We hope to see you soon at the Novotel de Beaune Have a nice day
6/10 Okay
Simon
Aug 10, 2022
Simon
Stayed 1 night in Aug 2022
Response from ERTZ Alexane - Chef de Réception on Aug 13, 2022
Bonjour Simon,
Je vous remercie pour votre séjour dans notre établissement. Je suis attristé d'appendre que le séjour n'est pas était à la hauteur de vos attentes. La prochaine fois n'hésitez pas à nous transmettre les points que nous pouvons améliorer car c'est grâce à vos retours que nous pouvons devenir meilleure.
Dans l'espoir de vous revoir au Novotel de Beaune
Recevez mes sincères salutations
Bonne journée
Hello Jake,
Thank you for your feedback.
We are sorry that your stay with us did not meet your expectations. Next time, please feel free to tell us what we can do better.
Have a nice day
This hotel is located 1 mile from the Beaune city center, and it was an easy walk. The accommodation was excellent, friendly and helpful staff. No frills, but very solid overall, and the restaurant was very good.
Michelle
Stayed 1 night in Jun 2022
Response from alexane on Jul 15, 2022
Hello Michelle,
Thank you for your wonderful note and for choosing our establishment.
We look forward to seeing you soon.
Have a nice day
ERTZ Alexane
Head of Reception
Good location, nice decor, good choice for one night stay. Staffs are ok, didn’t give much information upon checking. For one night stay, they’ve taken 300 euro as a security deposit, which seems very high to me, comparing with other similar price hotels and most of them don’t ask for security deposit.
Jia
Stayed 1 night in May 2022
Response from ERTZ Alexane on Jul 26, 2022
Hello Jia,
Thank you for your feedback.
We are glad that your stay went well. We note that we can be more specific upon arrival and we will try to improve in the future.
Regarding the guarantee, it is becoming mandatory in more and more hotels in France and simply allows you to be able to consume everywhere in the hotel without worries and to make a quicker departure especially since we are full at this time. Moreover the guarantee is just a guarantee, it is not debited from your account.
Have a nice day
Bonjour Lloyd,
Merci pour cette note extraordinaire. Cela est la meilleure récompense que vous pouvez nous faire.
A très vite au Novotel de Beaune.
Bonne journée
ERTZ Alexane
Chef de Réception
8/10 Good
James
Travelled with family
Feb 13, 2022
Liked: Cleanliness, staff & service, amenities
Rooms ok, shower good, hallways tired! 1 bottle of water in room was it.
James
Stayed 1 night in Feb 2022
Response from ARMAN Alexandru 1er de Réception on Apr 5, 2022
Dear James,
Thank you for sharing your recent experience with us.
We are happy to read that you had a great stay!
One bottle of water in your room was offered. Also we want to inform that you had a wider choice on our bar Wine Please, opened from morning to midnight.
Bonjour Kendall,
Je vous remercie pour votre retour plus que positif. Je ne manquerais pas de le transmettre à l'ensemble de nos équipes.
Je vous souhaite une bonne journée et j'espère vous voir très bientôt.
ERTZ Alexane
Chef de Réception
6/10 Okay
Sean
Nov 4, 2021
Liked: Cleanliness, staff & service, room comfort
Mediocre stay
There was zero soundproofing in the hotel, we could hear doors slamming from about 8pm onwards and again starting early at 5-6am. I really had a bad sleep at this hotel. The toilet is in a separate room from the bath/shower (which is fine and happens a lot in French hotels I've been in), however there was no sink in this room - you had to go all the way from the toilet into the bathroom to use the sink, this was some real poor planning...
The restaurant was alright but not the best one hotel I've eaten at, although service was extremely quick from ordering the main course but slower to order desert/get the bill
The biggest benefit from this hotel was the breakfast, it was amazing - especially the waffles which was a surprise bonus as most hotel buffets don't have this.
This hotel is situated outside Beaune more a short drive than a walk. It is modern and the staff are friendly and effective. The restaurant and breakfast provide ample options.
We arrived at 9:30 in the evening after a very long drive from st. Tropez. The restaurant closing at 10 and we were starving so went straight there. I asked 4 team members to take my order but was passed along every time saying 'oh my colleague will take the order'. This was very annoying as they were setting up for breakfast - putting out Bon Maman jam was more important than our order. So we ordered after a 15 min wait. The order was wrong. I expressed my disappointment and I was meet with a blank stare and no expression. There were 6 team members working so being ignored when you try and ask them or being passed along 4 times is awful. We were asking the supervisor not the bus boy.
Other than that it was a clean stop off
It was what you expect, clean, small rooms, busy so patience needed for lift. We did not use the restaurants, a little soulless. Very organized re covid.
Great location, swimming pool and amenities of the highest quality. The staff is friendly, professional and it is very centrally located with ample parking. As usual, Novotel did not disappoint. Highly recommended, we were a family of 4 and room was very spacious.
Stop off on way to Paris - highly recommend!
Met by a lovely receptionist with outstanding English and manner - very friendly!!
Functional hotel with lots of facilities. Very clean, excellent room, plentiful breakfast on offer!!!!