Suite, 1 King Bed, Non Smoking

Reviews of Quality Inn And Suites Beaumont

2.5 out of 5
Quality Inn And Suites Beaumont
1590 S. I-10, Beaumont, TX

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 304 reviews" "
Rating 8 - Good. 117 out of 304 reviews" "
Rating 6 - Okay. 53 out of 304 reviews" "
Rating 4 - Poor. 41 out of 304 reviews" "
Rating 2 - Terrible. 19 out of 304 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesse

Business traveller
Breakfast is advertised but it’s only waffle that are hot
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Jesse, Thank you for sharing your feedback on our breakfast offerings. We apologize if our selection did not meet your expectations. We value your input and will take it into consideration for future improvements.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just passing through for one night. The hotel was exactly what I needed for this trip.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Adam,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our hotel met your needs during your trip. We appreciate your kind feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sharon

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Sharon,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service, and it's rewarding to know that we exceeded your expectations. We look forward to welcoming you back in the future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Kathy, We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share to help us improve our services, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the I-10, economical, all my basic needs were met, and the front desk person was kind.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Lisa,Thank you for taking the time to share your experience with us. We are delighted to hear that our location, affordable pricing, and friendly front desk staff contributed positively to your stay. We strive to ensure that all of our guests have their basic needs met, and we appreciate your feedback. If you have any further comments or concerns, please feel free to reach out to our management team. We hope to welcome you back in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel for the price!
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello John,Thank you so much for your positive feedback! We're delighted to hear that you found our hotel to be awesome, especially considering the price. We strive to provide excellent value for our guests. We hope to see you again in the future for another great experience.

6/10 Okay

Alexander

Liked: Staff & service
Is ok just to rest, the rooms are kind of smelly.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Alexander,Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced with the smell in your room. Our team appreciates your feedback as we strive to enhance our guests' experiences. We hope you had a comfortable stay otherwise and would love to welcome you back in the future for an improved experience.

10/10 Excellent

reanna, Show low

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to ensure we had an amazing stay.
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello reanna,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff went above and beyond to make sure your stay was amazing. We greatly appreciate your assesment and hope to welcome you back in the future for another outstanding experience.

8/10 Good

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Most of the room was nice, bed and pillows/linens were extremely comfortable. The bathroom wall next to the commode needs to he cleaned.
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Gary,Thank you for sharing your positive feedback on our comfortable beds and linens. We appreciate your observation regarding the cleanliness of the bathroom wall and will pass this along to our housekeeping team for their attention. We apologize for any inconvenience caused and will ensure that this is addressed.

8/10 Good

Cheng

Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Cheng,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, please feel free to reach out to us so we can continue improving our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Robert,Thank you for your recent stay at our hotel. We are delighted to hear that you had a wonderful experience during your visit. It was our pleasure to provide you with excellent service and ensure your satisfaction. If there is anything else we can do to make your future stays even better, please do not hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints • Great Staff & Clean Room
I enjoyed my stay for sure
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Kate,Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed your time with us. We strive to provide our guests with a memorable experience and are pleased to know that we achieved this for you. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Karen,Thank you for taking the time to share your review. We appreciate your feedback and apologize if your experience did not meet your expectations. We regret any inconvenience you may have encountered during your stay. We value your feedback and will share it with our team to make improvements. We hope to have the opportunity to welcome you back in the future to provide a better experience.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Nice, clean, staff is good. It will be my place to stay everytime i'm in town
Stayed 3 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Justin,Thank you for your feedback! We are delighted to hear that you found our hotel nice, clean, and that our staff provided excellent service. We would love to welcome you back on your next visit to town.

10/10 Excellent

Breed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Breed,Thank you for taking the time to leave a positive review of your recent stay with us! We appreciate your feedback and are delighted to hear that you had a great experience. We strive to provide exceptional service to all of our guests. We look forward to welcoming you back on your next visit to our hotel.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
forget the buffet breakfast !!!
don't expect a hot breakfast as advertised,,,,,,,,toast and coffe is all thats available! very disappointing!!!
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Brian,Thank you for sharing your feedback regarding the breakfast options provided during your stay. We apologize for any disappointment this may have caused. Our team is constantly working to enhance the guest experience and we appreciate your input. We encourage you to contact our management directly to discuss your concerns further.

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Door never worked property and the toilet took forever to flush. Lukewarm showers.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Carol, We apologize for the inconvenience caused by the door and toilet issues. Our team will promptly address these concerns to ensure a more satisfactory experience for you.

10/10 Excellent

JOSEPH, East Elmhurst

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean. However, because it was a suite and the picture online showed a full kitchen, I expected that in the room and didn't get it. Very disappointing. Rooms had old furniture and needed some updating. Overall, it was good for what we needed, being convenient and surrounded by places to shop and eat.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello JOSEPH,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, great breakfast.
Stopped here on a cross country drive. It was a clean, comfortable place to sleep. Very comfortable bed and fluffy pillows. There was no carpet, so I felt the floor was cleaner. The refrigerator in my room did not work so I did report it. The hot breakfast was exceptional for the price of this room; waffles, sausage, eggs, tortillas, bagels, yogurt, fruit. It is right next to the I-10 so there was some noise but the AC drowned it out.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Tracy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and your comments about our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Ernest Hernandez

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s nice and all but no elevators but the stairway isn’t that’s bad
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hi Ernest,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Godwin

Business traveller
Liked: Amenities
I like the convenience of being by the freeway. Disappointed the toilet in my room doesn’t flush well, very slow. Sometimes it has to be flushed several times to work.
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hi Godwin,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 12, 2023
Hello Luis,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property, clean, well maintained with a pleasant staff. No elevator
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hi Edna,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This is a really great stay for the price. Be aware they are very short staffed and working hard to still be accommodating. Please be kind and understanding of that.
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hi Debra,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Jessica,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The NO Quality inn. My stay was a disaster from arrival. I booked this trip online and was lured to this hotel by broken promises of what my room should have been. I stayed here for 2 weeks and it just kept getting worse. I booked this place because it shows it has a FULL kitchen. Only upon arrival to be told “that room doesn’t exist” and we don’t have a full kitchen, (mind you I paid more money for this fictitious room)They offered two options neither of what the room is worth or that I wanted…. I tried calling Expedia but there is no direct line, so I had to message back and forth with a bot, finally got to text with a real person who was no help and didn’t understand the situation . After about 2 hours I got to speak verbally with someone on the phone, they were also not help, and said The hotel said they do not have that room, and offered you two other options so there is nothing I can do… EXCUSE ME, I paid for a room they advertised, and didn’t get that room, and what they offered did not equal or come close to what I wanted and paid for. Besides all of that the place smells of weed and cigarette smoke. Any time I took a shower I had to turn the water on for about 5 min to get it warm, but you have to hurry and take a shower and turn water almost to cold otherwise you will give your self third degree burns. Make sure to keep the door shut or the broken and old fire alarms will go off from the shower (it happened several times) Dirty, cracked window,I would not recommen
Stayed 11 nights in Mar 2023
Response from Manager on Apr 9, 2023
Hello Christopher,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Yolanda

Travelled with family
Liked: Cleanliness, staff & service
Although beds are comfortable they are advertised as queen but appear to be doubles. Our air conditioner was very noisy and didn’t appear to work properly.
Stayed 1 night in Mar 2023
Response from Manager on Mar 20, 2023
Hello Yolanda,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our air conditioner. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

John

Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello John,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Mary

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointing
The pool was not heated, so I was very disappointed. However, our worst experience was at breakfast. The breakfast lady was so rude. There was no hot water available to any guests. I just wanted to make a cup of tea. When I asked her about it, she just said no. Out of the two selections of hot food. One tray was completely out and empty. When I asked the lady about it she said breakfast starts at 6:30. And turned her back to me. This was 830. So essentially no food. I can’t get over how rude the staff were. I would never stay here again. Also, there are no restaurants nearby whatsoever.
Stayed 1 night in Mar 2023
Response from Manager on Mar 4, 2023
Hello Mary,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Ethel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean, well keep only issue is the carpet is and it has a smell the front clerk Naweed was so awesome and respectful, patient and he made sure I had everything I need and the icing on the cake was the water was so hot I couldn't set in it and I love hot water. Will stay again hope they remove all this carpet I have bad allergies and carpet makes them worse.
Stayed 1 night in Feb 2023
Response from Manager on Feb 17, 2023
Hello Ethel,Thank you for taking the time to share. We appreciate your feedback regarding our property and comments about our clerk. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Brian

Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hello Brian,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Leo

Stayed 1 night in Feb 2023
Response from Manager on Feb 6, 2023
Hello Leo,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Andre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
No hot water, supposed to have 2 tvs and didn’t, uncomfortable bed
Stayed 1 night in Dec 2022
Response from Manager on Jan 7, 2023
Hello Andre,Thank you for taking the time to share. We appreciate your feedback regarding our bed and your insights regarding our hot water. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Manuela

Liked: Staff & service, amenities
Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Manuela,Thank you for taking the time to share your review of our hotel. We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. It is our priority to ensure a comfortable and enjoyable experience for all our guests. Please feel free to contact our management team directly to discuss your concerns further. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Les

Disliked: Cleanliness
Stayed 1 night in Nov 2022
Response from Manager on Nov 13, 2022
Hello Les,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The polite and kind gentleman at the desk was welcoming and caring. He went out of his way to see that we were comfortable.
Stayed 1 night in Oct 2022
Response from Manager on Oct 9, 2022
Dear Guest,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

VESA

Stayed 1 night in Sep 2022
Response from Manager on Sep 12, 2022
Hello VESA, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Altous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Very clean, and relaxing stay. I will use this Expedia
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Hello Altous, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 17, 2022
Hello Jessica, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Okay

Abel

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Abel, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excellent

SHAWNEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well cared for and i would recommend it.
Stayed 2 nights in May 2022
Response from Manager on Jun 10, 2022
Hello SHAWNEE, Thank you for sharing your experience. We truly appreciate the insight regarding our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean and super friendly staff.
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Mary, Thank you for taking the time to share your comments regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Jorge, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Manager on Aug 2, 2022
Hello Jorge, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe breakfast was AWESOME !!
Stayed 2 nights in Apr 2022
Response from Manager on Apr 25, 2022
Hello Ashley, On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Last min booking
It’s a place to lay your head. We booked this hotel because it was a last minute thing and one of the closer ones. The hotel needs some renovations. It has a humid, stale smell and feeling upon walking in. Our room was the same and the air conditioner didn’t help. There was no in between, it was either too cold or warm and humid. The sheets on one of the beds was dirty. There were boogers on the wall in the bathroom. The bed was ok, depending on where I would lay my back would hurt. Overall, if you’re just looking to lay your head for a night or two, take your chances but not anything longer than that.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 25, 2022
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Sandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was good. The room was clean and smelled fresh. This hotel doesnt have an elevator so i had requested a ground level room. I was pleased at check in it was already arranged. The staff was friendly. We are pleased with our stay.
Stayed 1 night in Apr 2022
Response from Manager on Apr 6, 2022
Hello Sandi, Thank you for sharing your experience with us. We appreciate the input referring to our staff and also our elevator. Please do consider us again on your next visit to the area.

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and it was very clean safe feeling
Stayed 1 night in Mar 2022
Response from Manager on Mar 29, 2022
Hello DORA, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Elizabeth

Stayed 1 night in Mar 2022
Response from Manager on Jun 6, 2022
Hello Elizabeth, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2022
Response from Manager on Mar 9, 2022
Hello Kenneth, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on Nov 30, 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.