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Reviews of Fairfield Inn & Suites By Marriott Beaumont

2.5 out of 5
Fairfield Inn & Suites By Marriott Beaumont
2265 I-10, Beaumont, TX

Reviews

7.0

Good

Rating 10 - Excellent. 79 out of 290 reviews" "
Rating 8 - Good. 79 out of 290 reviews" "
Rating 6 - Okay. 49 out of 290 reviews" "
Rating 4 - Poor. 46 out of 290 reviews" "
Rating 2 - Terrible. 37 out of 290 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Karissa

Travelled with family
Liked: Staff & service, property conditions & facilities
Beds were pretty comfortable- bathroom was not extremely clean. Also the air conditioner was very loud and rattling all night
Stayed 1 night in Feb 2024

10/10 Excellent

Tevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great choice for me and my family .
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

scott

Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. Just older
Stayed 1 night in Jun 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did work
Stayed 1 night in May 2023

8/10 Good

Ellen

Stayed 1 night in Apr 2023

6/10 Okay

RONALD

Stayed 5 nights in Apr 2023

8/10 Good

Thang

Travelled with family and small children
Liked: Cleanliness, staff & service
It's ok
Stayed 1 night in Mar 2023

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my family
Stayed 2 nights in Feb 2023

10/10 Excellent

Jerry

Stayed 2 nights in Feb 2023

8/10 Good

SUNGJIN

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2022

4/10 Poor

toni

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty room
Dirty underwear & another garment found behind table. One bed had a stain on the white sheet. Lady from front desk brought us a clean sheet and gathered the dirty underwear. I was told to leave the dirty sheet outside my door and she would get it later. When we checked out the next day the sheet was still by the front door. The price I paid was way to high for the hotel being gross. We will not be staying there again.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 9, 2022
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Robert and Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish the ice machines would have been working on all floors a little inconvenient to go to other floors.
Stayed 1 night in May 2022

4/10 Poor

JAMES

Travelled with family and small children
Disliked: Cleanliness, staff & service
Staff did not change the dirty towels we let on the floor. Thieves were stealing Cadillac converters off vehicles in the parking lot need to hire security service. Next tournament we will be staying somewhere else.
Stayed 2 nights in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Road
Nice clean hotel with very helpful staff
Stayed 1 night in Mar 2022

10/10 Excellent

Michelle

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really was impressed that they had tea tree Paul Mitchell shampoo, conditioner and body wash in the shower.
Stayed 1 night in Feb 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Great hotel great staff & cleaning protocols centrally located
Stayed 1 night in Jan 2022

2/10 Terrible

Dameron, Houston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Erin

Stayed 1 night in Oct 2021

2/10 Terrible

Kyung

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not friendly
Stayed 1 night in Sep 2021

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Randall L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing a little renovation. It’s an older hotel with the old style window/wall a/c. The room would not get very cool even with the A/C cranking. The room smelled strong of bleach.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hot, loud room
Room was hot and had an odd smell when we arrived at 1am. I cranked up the AC and it the temp never got better. The road noise was terrible on the road side of the building. The pull out couch was covered in a Saran Wrap like Plastic and tilted, making it uncomfortable. The tiles in the bathroom moved when you walk on them. Nice staff though and it was a place to sleep for the night. I would not choose it again.
Stayed 1 night in Aug 2021

4/10 Poor

Liliana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty
The outside was dirty and the rooms dirty. Our sheets had a huge brown stain on them. I guess they dont change bed sheets…. Disgusting we all had to sleep in one bed too tired to even go tell them. Since we had just drove all the way from florida
Stayed 1 night in Jul 2021

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room had a broken door lock. Second room had a busted, junky old dehumidifier. Half of the buttons were busted on A/C system.Half the hotel was closed off for repairs or something. At least the sheets were clean.
Stayed 1 night in Mar 2021

4/10 Poor

Porsschua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel stunk, I only booked because of the indoor pool but it was closed.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. I just didn't like that the hotel could not accommodate the room size that I booked online through Expedia because I was told that Expedia overbooked the double rooms. It would have been nice to (1) only pay the price of a single bed room and (2) if someone would have contacted me about the overbooking before I arrived so that I could have made different arrangements.
Stayed 1 night in Mar 2021

2/10 Terrible

Maggie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointing for the Price!
We arrived to find out the WiFi was not working and they did not know if they would have it fixed. The front desk stated that maybe we could get a room at the Comfort Suites next door. The INDOOR pool was broke and that was one of the main reasons we was staying there. We had teenagers with us and needed to do something close to hotel. The breakfast was a joke. It was a Jimmy Dean Prepackaged Sausage biscuit and orange juice and coffee. The Biscuit was cold and needed to be heated up. Went back to room to heat up and realize that there WASN'T a microwave in the room as it was advertised. There was one in the entire hotel downstairs next to the front desk. The clerk failed to inform us of this and when I mentioned the microwave was not in our room he then mentioned "Oh yea I know it's right over there." It would of been nice have been told that before having to make 2 trips up and down.
Stayed 1 night in Mar 2021

4/10 Poor

Kelly

Stayed 2 nights in Mar 2021

6/10 Okay

Albert

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was clean and decent, definitely is not worth the price. Front desk had rude service, they were charging me twice when I had already prepaid, when I go to ask why they are charging me twice the guy was very rude and didn’t really explain. Just kept saying I need to be pay even though I already showed him I prepaid. He nearly said he couldn’t care less. Probably won’t stay here again. Was my first time in Beaumont. Place was fine not much odor, bathroom was kinda sus but other than that. Was meh
Stayed 1 night in Oct 2020

6/10 Okay

Daniel, Houston, Texas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property wasn't up to usual building standards. As a construction professional, it looks like the hotel was hastily constructed. Sloppy work and sloppier paint. When I arrived at my room, the lamp and television didn't work. When I went down for breakfast, nobody showed up to prepare it. When asked about it, the staff said they weren't serving due to Covid-19. Understandable, but why couldn't they have said that at booking or upon arrived so other breakfast plans could have been made? 5 days after my stay, they billed an additional $20.00. For what? Very disappointing.
Stayed 1 night in Oct 2020

4/10 Poor

Kate, Houston, TX

Travelled with partner
Disliked: Amenities
This hotel advertised a continental breakfast. There was NOTHNG. Just coffee and Luke arm water for tea Everything was closed with no seating anywhere in lobby area. The staff said all breakfast has been canceled since COVID started. we want somewhat of a reimbursement. The only good thing about Fairfield is they use Paul Mitchell soaps and shampoos.
Stayed 1 night in Oct 2020

2/10 Terrible

Young, Lake Charles, La

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Website misrepresented actual amenities. There was no electricity (yall need back up generators to provide your customer during these situations), no wi-fi, no working television, pool was closed, no free breakfast. We feel like the hotel was price gouging due to the Hurricane Delta. $189 plus tax. We left at 815 as did many other customers. We are requesting a full refund in its entirety. We will be disputing the charge with our credit card company.
Stayed 1 night in Oct 2020

8/10 Good

Kari

Stayed 1 night in Oct 2020

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The was the absolute worst hotel.com experience I have ever had. First off I booked the room to stay during a Hurricane. I was concerned to stay at home due to a tree I believe would fall through the house. So the day before my stay I get an email from the hotel stating they are not allowing guests in the hotel due to the approaching hurricane. I called the hotel and they confirmed the were not allowing guests to stay. So I asked , so ther won’t be anyone staying there? And the manager tells me, only Entergy and Exxon Mobil employees. So basically the canceled my room to sell it at a higher rate. Disgusting.
Stayed 1 night in Aug 2020

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old Hotel
The hotel was old and in the room the wall had a lot of water stains. The front office clerk for the evening was really polite.
Stayed 1 night in Aug 2020

6/10 Okay

aleshia

Business traveller
Liked: Room comfort
First impression
My stay was alright, toilet in room did not work it took almost a hour for the tank to fill up to flush. The beds were comfortable and my check in was pleasant. Chris I think that is his name was very helpful. The night Auditor was very sweet and helpful as well. I overall enjoyed my stay.
Stayed 1 night in Aug 2020

2/10 Terrible

William

Travelled with family
Refund?
Computer system had died and we could not check in. They sent us to another hotel where we had to pay more. I want to be sure to get a refund.
Stayed 1 night in Aug 2020

6/10 Okay

Audrey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was okay, could have been a lot better
Staff is extremely friendly. Swimming pool is closed due to COVID, I’ve noticed that some travelers are missing that notification when booking this property. Check in was quick and smooth. Room stay could have been way better. We put the A/C down to as low as it would go and it still wouldn’t get cold. It’s 7:31am right now and my entire family have the blankets pushed off of them. Not sure if it matters but the paint on the walls in the room we stayed in is chipping all over the place. Elevator has a blinking red light that says “Elevator communication failure” but it got us up and down safely. Lol. They have “to-go breakfast pick up bags at the front”.. they prepared only 1 for us.. there are 2 adults here and 3 kids. The bag consists of an apple, chewy grain bar and yogurt. We will likely not stay here again when come back this way to head home. I personally wouldn’t have paid more than $80 for our 1 night stay.
Stayed 1 night in Jul 2020

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Jeneva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service would recommend
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Would have liked to know the pool was closed and under construction before booking
Stayed 1 night in Mar 2020