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Very clean very comfortable bed! Nice pillows. I slept very well and felt safe here. I wish there was complementary breakfast here, but overall very great!
Sara
Stayed 1 night in Apr 2024
Response from Mayra V. on Apr 30, 2024
Dear Sara, Thank you so much for sharing your feedback on your most recent stay with us. It is always encouraging to hear positive feedback such as this. I have shared your feedback with the entire staff as a way of celebrating the exceptional service we provide. We hope we can welcome you back soon .Hotel Management
8/10 Good
Anthony
Apr 22, 2024
Liked: Cleanliness, staff & service
Time to reinvest
Anthony
Stayed 2 nights in Apr 2024
10/10 Excellent
Janet
Apr 20, 2024
Liked: Property conditions & facilities
Janet
Stayed 1 night in Apr 2024
Response from Mayra V. on Apr 30, 2024
Dear Janet, Thank you so much for sharing your feedback on your most recent stay with us. It is always encouraging to hear positive feedback such as this. I have shared your feedback with the entire staff as a way of celebrating the exceptional service we provide. We hope we can welcome you back soon .Hotel Management
The hotel was fantastic, but the “onsite electric car charging” is a 20 minute walk away.
Joyce
Stayed 1 night in Mar 2024
Response from Mayra V. on Apr 30, 2024
Dear Joyce, Thank you so much for sharing your feedback on your most recent stay with us. It is always encouraging to hear positive feedback such as this. I have shared your feedback with the entire staff as a way of celebrating the exceptional service we provide.We hope we can welcome you back soon , as we prepare to undergo our renovation which will include a charging station for electric vehicles . Hotel Management
10/10 Excellent
LaDonna
Travelled with partner
Feb 27, 2024
Liked: Cleanliness, staff & service
The black guy with the glasses during the nightshift was very informative and helpful! He even helped us save some money !!
Thank you !
LaDonna
Stayed 1 night in Feb 2024
Response from Gaby on Mar 18, 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!
Stayed 3 nights and never once did they come and clean the room . Called for housekeeping I was told they were understaffed and to be patient. Saturday asked for my room to be cleaned and was told I was on the list .
Kristie
Stayed 3 nights in Feb 2024
Response from Gaby on Mar 18, 2024
Thank you very much for your feedback. We apologize for this issue. We already addressed it to the Housekeeping Department. We wish you a nice day!
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!
The hotel was nice, the staff was very welcoming. Very uncomfortable pillows however.
Mia
Stayed 1 night in Feb 2024
Response from Gaby on Mar 18, 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We apologize for the pillow inconvenience. We are looking forward to accommodate you soon. Have a nice day!
8/10 Good
Donald
Feb 9, 2024
Good stay. Friendly staff
Donald
Stayed 2 nights in Feb 2024
Response from Gaby on Mar 18, 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!
8/10 Good
Tracie
Feb 2, 2024
Tracie
Stayed 2 nights in Dec 2023
Response from Gaby on Mar 21, 2024
Thank you very much for your feedback. We are happy that you had a pleasant stay ,here at Courtyard by Marriott Beachwood. Have a nice day!
Nice stay only negative is there are limited food options nearby.
Danny
Stayed 1 night in Dec 2023
Response from Gaby on Mar 18, 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We apologize for the limited food options nearby. We are looking forward to accommodate you soon. Have a nice day!
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!
I believe this is an Expedia issue rather than the hotel itself but it lists an onsite EV charger which it does not have. Chose this site which was out of our way specifically for the amenity.
The staff is extremely friendly, the room is very quiet and clean. That’s all I need. They went out of their way to make sure I was taken care of. I like it here.
I will be staying here again. I only wish they had EV charging on-premises.
Curtis
Stayed 1 night in Nov 2023
8/10 Good
Jeffrey
Nov 24, 2023
Jeffrey
Stayed 2 nights in Nov 2023
8/10 Good
Lynda
Nov 22, 2023
Lynda
Stayed 2 nights in Nov 2023
10/10 Excellent
laby
Nov 21, 2023
Liked: Cleanliness
laby
Stayed 2 nights in Nov 2023
2/10 Terrible
Lauren
Nov 20, 2023
Lauren
Stayed 2 nights in Nov 2023
2/10 Terrible
Tameka
Nov 19, 2023
Tameka
Stayed 1 night in Nov 2023
4/10 Poor
Matt
Nov 13, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I like Courtyards, but this one was lackluster. Very much in need of a renovation, particular in the bathroom. And lacked common hospitality amenties.
Matt
Stayed 1 night in Nov 2023
10/10 Excellent
Muhammad
Nov 12, 2023
Liked: Property conditions & facilities
Loved it
Muhammad
Stayed 1 night in Nov 2023
6/10 Okay
Jay
Travelled with partner
Nov 4, 2023
Liked: Cleanliness, staff & service
We spent over $200 for 1 night and there was no complementary breakfast and the room wasn’t even special. We were disappointed. I can rent an entire house for less!
All of the staff was wonderful! Myra was exceptional, and Manager John, was excellent. So impressed by the janitorial services and housekeeping! Front desk staff (Justin and Jennifer) went above and beyond. Made our stay feel like we were part of a warm community.
Jeanne
Stayed 8 nights in Oct 2023
8/10 Good
Christina
Travelled with family and small children
Oct 8, 2023
Liked: Cleanliness, staff & service
Staff was friendly. Outside seating was nice firepit was wet from rain so we didnt get to experience it. Room was clean. Excellent shopping and dining only a few minutes from hotel. Bartender was amazing!
Checked in and Shanna was great. Very professional and helpful. Did some work, though internet connection was poor til 11:00pm and went to bed only to find no sheets on the bed. Called front desk multiple times - no answer - finally called hotel phone and was informed that if I wanted sheets to come down to lobby and get them by Bree - stating she was the only one on staff - poor attitude - non apologetic about the sheets. When doing down to get a sheet for the bed they were almost thrown. And I was told to go to bed. And Shanna was there as well. Customer Service is lacking. Expected more from Marriott.
Room didn't even had a bottle of drinkable water, just don't know if they supposed to have at least a bottle of water or not, but i was asked to leave a twenty dollars deposit, don't know why when the room did not had anything to buy.