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Reviews of Comfort Suites Medical District near Mall of Louisiana

3 out of 5
Comfort Suites Medical District near Mall of Louisiana
5600 Bluebonnet Blvd, Baton Rouge, LA

Reviews

6.2
Rating 10 - Excellent. 51 out of 211 reviews" "
Rating 8 - Good. 46 out of 211 reviews" "
Rating 6 - Okay. 37 out of 211 reviews" "
Rating 4 - Poor. 25 out of 211 reviews" "
Rating 2 - Terrible. 52 out of 211 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Graydon

It was very average. Room didn’t have a remote for the tv so we couldn’t use it.
Stayed 1 night in May 2024

8/10 Good

Brian, muskogee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 12, 2024
Thank you for taking the time to share your feedback with us. We value your feedback and will share it with our team so that we can improve our guest experience.

6/10 Okay

Graydon

Business traveller, Travelled with partner
Disliked: Amenities
It was average. Staff was nice. AC wasn’t working in the lobby. No remote in the room for the tv.
Stayed 1 night in May 2024

6/10 Okay

Kendall

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Trashy
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will use it to improve our guest experience.

6/10 Okay

Eureka

Business traveller
Pros: The hotel has easy interstate access and is close to shopping. Cons: The hotel is listed as non smoking but people were smoking in common areas. Cigarette butts on the ground. Pool was closed.
Stayed 3 nights in May 2024
Response from General Manager on May 7, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We are working very hard to improve our guest experience.

2/10 Terrible

Shawnah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me for missing towels but i never even used the towels. They were still folded in the same spot they were when i got there.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the inconvenience we caused you. Rest assured I have spoken with my staff to prevent future occurrence

6/10 Okay

Marshell, Smyrna

Business traveller
Liked: Staff & service
There was a broken patio door that fell when I slid the door open. This could have went wrong really fast. When I informed the front desk clerk, she said she thought they fixed the door.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 30, 2024
Thank you for taking the time to share your feedback with us. On behalf of our team please accept our sincere apologies for meeting your expectations. We value your feedback and will share it with our team to improve our guest experience.

4/10 Poor

Jeffrey

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Apr 30, 2024
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. We value your feedback and will share it with our team to improve on our guest experience

4/10 Poor

Hannah

Travelled with family
Disliked: Amenities
The pool was green. The bathroom doors didn’t stay closed and the room door was hard to shut. The conjoining rooms did not work even though we were told it would be available. There was also poop on the bathroom wall. Was not offered any type of discount for the missing amenities.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations. We value your feedback and will use it to improve our guests experience

6/10 Okay

Michael

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The pool water was Green, room was small and uncomfortable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for taking the time to share your feedback with us, on behalf of our entire staff please accept our sincere apologies for not exceeding your expectations. We value your feedback and will share it with our team to improve our guest experience.

8/10 Good

Demond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only gave it 4 stars because the pool wasn't cleaned. I should've called before booking, but that was on my part. Staff stated that the pool hadn't been cleaned in months. It's close to summer and many people book hotels for pool purposes. The room was very cleaned, spacious, air conditioner working perfectly fine and it blowsssss!! No complaints here, just hope the pool gets cleaned soon.
Stayed 1 night in Apr 2024
Response from Randy on Apr 22, 2024
Thank you for sharing your experience with us. Please accept my sincere apologies for not exceeding your expectations. We value your feedback and share it with our team to improve our guest experience.

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities
Price is good and staff is really friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay and the friendly staff.

6/10 Okay

Clint

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for taking the time to share your experience with us. We are very excited that everything was good with your stay.

2/10 Terrible

Fredric

Disliked: Cleanliness, property conditions & facilities
The general manager was amazing and I wanna say that before I get into my review I arrived and within 30mins fell and hurt my shoulder walking in the hotel room to a leak from pipes that ran to a ac unit that had been previously removed phone didn’t work no iron or ironing board tv stopped working numerous times water wouldn’t drain out tub why taking a shower cover to light on ceiling fell in the middle of the night scared the hell out of us but most importantly the fall ruined my trip I was hurt and my wife wanted to go to top golf but we couldn’t because I was in pain went to a concert didn’t get to enjoy myself for pain and this was me and my wife’s anniversary weekend and her birthday
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Mr. Fredric thank you for taking the time to share your feedback us. On behalf of the entire staff please accept our sincere apologies for not exceeding your expectations and for the issues you had in your room. I have shared your feedback with my staff so that we can improve our guest experience.

2/10 Terrible

Sommer

Stayed 1 night in Mar 2024
Response from General Manager on Apr 17, 2024
Thank you for taking the time to share your experience with us. Please accept our sincere apology for not exceeding your expectations. We value your feedback and use it to prevent further occurrences

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from General Manager on Mar 15, 2024
Thank you for taking the time to share your experience with us. We are very excited that you enjoyed your stay with us.

6/10 Okay

Garen

Liked: Cleanliness, staff & service
It was cool
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for sharing your experience with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Samik

Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for sharing your experience with us. Our team is very excited that you enjoyed your stay.

8/10 Good

Regina

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one night stay
All of the staff from the desk clerk to the maids were exceptional. My only complaint (suite 104) is that the large screen TV is hardly viewable from the "lounge" portion of the suite.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear James,Thank you for choosing our hotel for your stay and sharing your experience. We're thrilled our staff exceeded your expectations. We appreciate your feedback about the TV viewing experience in suite 104 and will take it into consideration as we continuously work to improve our guests' experience. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Kevin,We're truly sorry to hear about your experience at our hotel. We aim to provide a top-notch experience for all our guests and it seems we fell short this time. We would appreciate the opportunity to discuss your stay further. We hope to have the chance to welcome you back and make your next stay a better one.Warm regards,Hotel Management

2/10 Terrible

Sedrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service really rude and rooms could’ve been cleaner
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Sedrick, We're truly sorry to hear about your experience at our hotel. We strive to provide excellent customer service and cleanliness in all our rooms. Your feedback has been noted and we'll work diligently to improve in these areas. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and nice.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
We are very pleased that you enjoyed your stay and very helpful staff,

6/10 Okay

Sheureka

Decent for the price
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Sheureka,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide our guests with exceptional experiences, so your comments are very important to us. We hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations.Best regards,Hotel Management

4/10 Poor

Michael

Disliked: Property conditions & facilities
Not what I expected.
The hotel was under renovations. There was no trash can, no hair dryer. The traffic noise was horrible. Felt like a Motel 6 honestly.
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Michael,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Renovations can impact the guest experience, and we regret that it fell short of your expectations. Your concerns regarding the lack of amenities and noise are noted, and we will address them to enhance our service. We value your input and hope for the opportunity to provide a more positive experience in the future.Warm regards,Hotel Management

6/10 Okay

Justin

Stayed 2 nights in Dec 2023
Response from GM on Jan 15, 2024
Dear Justin,Thank you for taking the time to rate your experience. We appreciate your feedback, and we're committed to continuously improving our services. Your input is invaluable in ensuring we meet and exceed your expectations in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Warm regards,Hotel Management

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Dear Michael,We're sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details to better address your concerns. Our team is committed to providing exceptional service, and we hope for the chance to make amends. Please feel free to share additional insights, and we'll work to ensure your next stay exceeds your expectations.

2/10 Terrible

Reginald

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Reginald,We're sincerely sorry to hear that your experience did not meet your expectations, and we appreciate your feedback. Your satisfaction is our priority, and we hope to have the opportunity to improve and regain your trust in the future.

8/10 Good

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear SUSAN,Thank you for taking the time to share your feedback with us. We appreciate your positive rating of 8/10 and are glad to hear that you had a satisfactory experience. We value your input and hope to welcome you back for an even better stay in the future.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Especially Ms. Leslie. She was awesome!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Thank you for sharing your feedback with us. Ms. Leslie and the staff will be pleased to know that you enjoyed your stay and their customer service.

6/10 Okay

Fyza

Travelled with family
Liked: Cleanliness
Breakfast is not that good but for a night stay only it’s good clean beds
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Fyza,Thank you for sharing your feedback. We're pleased to hear that you found our beds clean for your night stay. We appreciate your input regarding the breakfast, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again in the future.

6/10 Okay

Chris

Stayed 4 nights in Nov 2023
Response from GM on Dec 17, 2023
Dear Chris,Thank you for taking the time to share your feedback. We value your input and are committed to continuous improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 Good

JOHN

Under construction
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Dear JOHN,Thank you for your feedback. We appreciate your understanding during our renovation process. Our team is working diligently to improve our facilities for an enhanced experience for our guests. We apologize for any inconvenience caused during your stay. We hope to welcome you back in the future to enjoy our upgraded amenities.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The front door handle/lock was loose and didn't seal properly. The cushions on the couch were stained. There was a crack in the window next to the bed. The bathroom door was hard the close and open, it needed cleaned painted, or just plain replace. The beds were very clean and comfortable.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Jeffrey,Thank you for sharing your feedback with us. We appreciate your comments regarding the aspects of your stay that met your expectations, especially the cleanliness and comfort of the beds. We sincerely apologize for the issues you encountered with the front door handle, couch cushions, window, and bathroom door. Your observations are valuable, and we will address these matters promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back and provide you with an improved stay in the future.

6/10 Okay

Allen

parking was a problem. thee was still construction material in the halls
Stayed 1 night in Oct 2023
Response from Randy on Oct 29, 2023
Dear Allen,We're sorry that you were unhappy with the renovations & Parking. We are working hard to improving our guest experience. Thank you for staying with us.

6/10 Okay

scotty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the cable not working properly i have nothing other to say. They fixed it the next day
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Dear scotty,Thank you for sharing your feedback about your recent stay. We appreciate your understanding regarding the cable issue and are glad to hear that it was resolved promptly. We apologize for any inconvenience this may have caused during your stay. We hope you had an otherwise pleasant stay, and we look forward to welcoming you back in the future.

6/10 Okay

Preston

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Dear Preston,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your input and would like to understand how we can improve and better serve you in the future. If you have any specific comments or suggestions, please feel free to share them with us. Your feedback is essential in helping us enhance the guest experience.We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear Stephen,We deeply regret to see your rating, and we sincerely apologize for falling short of your expectations during your stay. Please know that your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back and provide a significantly improved stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience ever!
For 6 people staying we got 1 towel! First room got no light and fire alarms hanging from the ceiling. They told us their breakfast lady didn't come, so no milk, no eggs, no coffee, basically nothing to eat.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay with us. We acknowledge your concerns regarding the room and breakfast service; rest assured, we are working diligently to rectify these concerns. Your feedback is invaluable to us, and we aim to provide an improved experience for our guests moving forward. We hope for the opportunity to serve you better on your next visit.

10/10 Excellent

Sarah

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear Sarah, Your perfect rating speaks volume to us, thank you! Though you've left no comment, we're thrilled to learn that you've had an exceptional stay at Comfort Suites Medical District near Mall of Louisiana. Customer experience is our top priority and we’re glad we hit the mark this time. We look forward to hosting you again soon!

6/10 Okay

REINA C

Stayed 2 nights in Oct 2023
Response from GM on Oct 29, 2023
Dear Reina,Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback and hope to have the chance to provide you with an even better experience in the future. If you have any specific comments or suggestions, please feel free to share them with us. Your input is valuable as we continuously strive to improve our services.

4/10 Poor

Tykeia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t stay here again
Stayed 7 nights in Sep 2023
Response from GM on Oct 8, 2023
Dear Tykeia,Thank you for sharing your feedback with us. We're genuinely sorry to hear that your recent stay did not meet your expectations, and you wouldn't consider staying with us again. We value your input, and your experience is important to us.Your satisfaction is our priority, and we would welcome the opportunity to make things right if you would be willing to provide us with more information.We understand that your decision is based on your recent experience, and we apologize for any inconvenience or disappointment you may have encountered. If you change your mind in the future, we hope to have the chance to provide you with a more positive and enjoyable stay.

8/10 Good

Andrew, Conception Bay South

Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Andrew,Thank you for your rating and for choosing to stay with us. We're delighted to hear that you enjoyed your stay, and we appreciate your feedback. If you have any additional comments or suggestions on how we can make your next stay even better, please feel free to share them. We look forward to welcoming you back in the future.

4/10 Poor

jodi

Disliked: Cleanliness, property conditions & facilities
Guy at the counter was nice and helpful. Sent us to a room that the door did not lock, looks like it was kicked in previously. He gladly changed our room. While the room was nice the toilet as leaking on the back of it wetting the floor. The vanity light which was the only light to actually see in the mirror did not work at all. We had two rooms for some friend of ours. Their room was awful not updated and had very old nasty sticky carpet. I guess they are remodeling slowly. Also had so much night traffic going on all hours of the night. Alot of women hanging around. And one room in particular that was really busy with traffic..
Stayed 1 night in Sep 2023
Response from General Manager on Oct 3, 2023
Thank you for taking the time to share your feedback with us. On behalf of the Comfort Suites Medical Center near Mall of Louisiana please accept our sincere apologies for not meeting your expectations. Glad to hear that the front desk employee was nice and helpful.

8/10 Good

Wilfredo, North Miami Beach

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The bathroom drain was blocked
Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay

2/10 Terrible

Kelli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be charged for FALSE ADVERTISING because the property’s conditions were totally AWFUL! The walkway, sidewalks, stairwell, and elevator were filthy and smelled of strong urine! The security gates were ALL propped open with mice traps as the stoppers and I felt afraid to stay there both nights! I tried to cancel my reservations and get a refund to go to another property and was told I could not receive a refund. I was fearful of the open access from any strangers standing outside or that visited the convenient store adjacent to the property to the open rooms. So I am still trying to speak with CS for Expedia as the reservations were refundable! I could not reach anyone to resolve this matter Friday of Saturday! They’re undergoing renovations and should CLOSE until they’re finished! I am exhausted from the anxiety and lack of sleep from this weekend’s stay in the hotel. PLEASE CONTACT ME AND HELP ME GET MY REFUND THAT I REQUESTED AFTER SEEING THE CONDITION OF THIS PROPERTY! Thank you
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you for taking the time to share your feedback with us. On behalf of the Comfort Suites Medical District near Mall of Louisiana please accept our sincere apologies for not meeting your expectations. I have shared your feedback with the staff to prevent further occurrences. Please contact Expedia to resolve this matter.

8/10 Good

TEXAS SIGNS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you for taking the time to share your feedback with us. We really appreciate it.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$50 Deposit, Terrible Service, Roaches, Musty!
First off there is $50 deposit required in addition to what you pay to book. No where on the website did it say anything about the deposit before confirming the booking. You cannot have access to your room until the deposit is paid. They will refund the deposit if your room is in good condition when you leave but it will take 3-5 business days. The receptionist at check in (Trudy) made me feel very belittled when I explained to her I had no clue there was a deposit. The room was absolutely subpar. Huge roaches. The lamps next to the bed didn’t work. It also smelled incredibly Musty
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
Dear Guest,Thank you for taking the time to share your recent experience with us. We appreciate your feedback, and your comments are important to us as they help us improve our services.We apologize for any inconvenience you may have encountered during your stay. We are continually working to enhance our guest experience, and your feedback will be used to address the issues you mentioned.If you have any further comments or concerns, please feel free to share, as we value your input.