Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Check availability

Reviews of SureStay Hotel by Best Western Bassano

2.5 out of 5
SureStay Hotel by Best Western Bassano
621-12 Street, Bassano, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 121 reviews" "
Rating 8 - Good. 54 out of 121 reviews" "
Rating 6 - Okay. 8 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Angrej

Disliked: Staff & service
Front desk lady is awful, she don’t know how to deal with customers,, bad experience
Stayed 1 night in May 2024

8/10 Good

Jason

Stayed 1 night in Apr 2024

2/10 Terrible

Kirby

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kelly on Mar 18, 2024
Dear Kirby,Thank you for taking the time to fill out our online review. We appreciate your business. I'm sorry that we didn't meet your expectations. If you would like to discuss your stay further, please feel free to contact me.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service
Went to check in, no one hear and could contact anyone. Checked in 2 hours later. Then key didn’t work for room. And check in guy was somehow put out to fix problem. Should be fired!
Stayed 1 night in Mar 2024
Response from Kelly on Mar 18, 2024
Dear Scott,Thank you for your online review. We appreciate your business, I'm sorry we didn't meet your expectations. If you would like to discuss further, please feel free to contact me.

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, clean, quiet, comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
It was good
Clean, quiet. Nothing fancy but a decent night. The bed was really hard but that’s kind of hotel standard. We had a jacuzzi and the one set of jets didn’t work full power but it was fine.
Stayed 1 night in Nov 2023

8/10 Good

Shawn

Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel hour from Calgary
Can't say enough about the friendly staff working here the ladies were fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Cory

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beds were comfortable and place was clean. But breakfast was terrible, not even any oatmeal! 4 slices of bread and a few bagels, cereal, some gross microwaveable breakfast sandwiches and crapy coffee. Would like to stay here more often, hopefully they put a little effort into a descent breakfast. (There are only a couple restaurants in town.)
Stayed 2 nights in Sep 2023
Response from Kelly on Oct 2, 2023
Dear Cory,Thank you for taking the time to complete our survey. Your feedback is very important to us, as it allows us to see what you liked and didn't like about your stay. I apologise that the breakfast wasn't to your standard. We have been waiting on our grocery back order. We do hope to see you again soon so that we can show you the changes that have been made.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer, clean, well maintained facility with pleasant helpful staff. Great place to stop when visiting Dinosaur park sites east of Calgary. Staff recommended restaurant Armando’s in Basanno was very, very good.
Stayed 1 night in Sep 2023
Response from Kelly on Oct 2, 2023
Dear Michael,Thank you for taking a few minutes to complete this survey. Your feedback is very important to us. In dong this you are helping us give you and future guests a superior experience while staying in our hotel. We look forward to seeing you again soon.

10/10 Excellent

Jane

Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

wendy

Stayed 1 night in Aug 2023

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room staff was very pleasant. Rooms were clean and bed was extremely comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁The hotel was very nice it looked new room was clean and quiet Breakfast was your normal continental I like the breakfast sandwiches. Love the restaurant across the street for dinner and lunch excellent
Stayed 1 night in Aug 2023
Response from Kelly on Aug 28, 2023
Dear Lorraine,Thank you taking the time to complete our survey. Your feedback is very important to us, By telling us what you enjoyed about your stay, your helping us deliver a superior experience for you and our future guests. We hope to see you again soon!

6/10 Okay

Renate

Stayed 1 night in Aug 2023
Response from Kelly on Aug 25, 2023
Dear Renate,Thank you for completing our survey, your feedback is very important to us. By doing this and telling us what you liked, your helping us deliver a superior experience for you and future guests.We hope you will come back and see us again.

10/10 Excellent

Anne

Stayed 1 night in Aug 2023
Response from Kelly on Aug 25, 2023
Dear Anne,Thank you for taking the time to complete our survey, your opinion is very important to us. In doing this, your helping deliver a wonderful experience for you and future guests who stay with us.We look forward to seeing you again soon.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ronnie

Stayed 2 nights in Aug 2023

8/10 Good

Andrii

Stayed 1 night in Aug 2023

8/10 Good

Zachary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The wifi didn’t work in the room.
Stayed 1 night in Aug 2023

10/10 Excellent

Dayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

bentley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to clean up while doing home reno's was impressed by clean modern room.
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Kelly on Aug 3, 2023
Dear David,Thank you for taking the time to complete our survey. Your feedback is very important to us, as it allows us to continue to provide a superior experience for you and future guests. We look forward to seeing you again.

10/10 Excellent

Darcy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Jul 2023
Response from Kelly on Aug 3, 2023
Dear Darcy,Thank you for taking the time to complete our survey. Your feedback is important to us, as it helps us create a positive experience for you and our future guests. We look forward to seeing you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well appointed.
Stayed 1 night in Jul 2023
Response from Kelly on Jul 30, 2023
Dear James,Thank you for taking the time to complete our survey. Your feedback is very important to us, by telling us what you liked about your stay, your helping us improve for our future guest experience.

8/10 Good

Micheal

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
average
hotel and check in was great, the morning breakfast was a disappointment. counter was messy and not cleaned. the choices were very limited and not enough variety.
Stayed 1 night in Jul 2023
Response from Kelly on Jul 30, 2023
Dear Micheal,Thank you for completing our survey, your feedback is very important to us. By doing this you help us create a better experience for you and future guests. We hope to see you again soon

4/10 Poor

carol

wifi very poor. could not do work on my laptop
Stayed 1 night in Jul 2023
Response from Kelly on Jul 30, 2023
Dear Carol,Thank you for taking the time to complete our survey. By doing this you help us improve our future guest relations. I do apologise for the wifi connection we are working hard to improve this issue.

10/10 Excellent

Kenn

Stayed 1 night in Jul 2023
Response from Kelly on Aug 3, 2023
Dear Kenn,Thank you for taking the time to complete our survey, your feedback is very important to us, as it allows us to continue to provide a superior experience for you and future guests. We hope to see you again soon.

2/10 Terrible

robert

Stayed 1 night in Jul 2023
Response from Kelly on Aug 10, 2023
Dear Robert,Thank you for taking the time to complete our survey. Your feedback is very important to us. In telling us what you liked and didn't like about your stay, you're helping us deliver a superior experience for you and future guests. On behalf of the staff at SureStay Bassano we would like to apologise that your stay wasn't to your standards. We hope you'll come back and see us again so we may have the opportunity to meet your expectations.

8/10 Good

ted

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was close to a truck stop where I was able to park there is very poor dining in the area
Stayed 1 night in Jul 2023
Response from Kelly on Aug 3, 2023
Dear Ted,Thank you for taking the time to fill out our survey. We value your feedback as it helps us provide a better experience for you and future guests. We hope to see you again soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
New road construction all around.
Stayed 1 night in Jul 2023
Response from Kelly on Aug 3, 2023
Dear Andrew,Thank you for completing our survey. Your feedback is very important to us. By telling us what you liked, your helping us provide a better experience for future guets. We look forward to seeing you again soon.

6/10 Okay

Cameron

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kelly on Jul 30, 2023
Dear Cameron,Thank you for taking the time to complete our survey. Your feedback is very important to us. By completing the survey you are helping us improve our future guests experience.

8/10 Good

Wendy

Stayed 1 night in Jul 2023
Response from Kelly on Jul 10, 2023
Dear Wendy,Thank you for taking the time to complete our survey.We value your feedback, and by telling us what you liked about your stay you are helping us deliver a superior experience to you and future guests.Hope to see you again soon!

10/10 Excellent

lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kelly on Jul 7, 2023
Dear Lois,Thank you for taking the time to complete this survey about your recent stay at our property.Your business and feedback is very important to us, by telling us what you liked about your stay you are helping us deliver a superior experience for you and future guests.Thank you for choosing SureStay by Best Western BassanoHope to see you again soon!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BigHouse on the Prairie
Very comfortable bed, nice folks at the front desk. Priced well for location and age of the hotel. My wife gave it 8 out of 10.
Stayed 1 night in Jun 2023
Response from Kelly on Jul 4, 2023
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is important to us and we value your feedback. By telling us what you enjoyed about your stay and how we can improve , you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon!

8/10 Good

BEVERLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was ok....toast and jam and coffee are always good. We had to ask for some soap but it was graciously given to us with apologies.
Stayed 1 night in Jun 2023
Response from Kelly on Jul 4, 2023
Dear Beverley,Thank you for taking the time to complete our survey about your recent stay at our property.Your business is important to us and we value your feedback. By telling us what you enjoyed about your stay and how we can improve, your helping us deliver a superior experience to you and guests in the future. We hope you will come see us again soon!

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious clean and comfortable, includes a decent variety of breakfast items at no extra cost. Staff was pleasant and courteous to deal with. Have stayed here in the past and will continue to do so.
Stayed 2 nights in Jun 2023
Response from Kelly on Jul 4, 2023
Dear Phillip,Thank you for completing our survey regarding your recent stay at our property.Your business is important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon!

10/10 Excellent

Connie, Mount hope

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had a great jetted tub to relax in
Stayed 1 night in Jun 2023
Response from Kelly on Jun 19, 2023
Dear Connie,Thank you for completing the survey regarding your stay at our property.Your business is important to us and we value your feedback by telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ronald

Stayed 2 nights in Jun 2023
Response from Kelly on Jul 10, 2023
Dear Ronald,Thank you for completing our survey. In doing so you are helping us deliver the best service we can for you and future guests.Hope to see you again soon!

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Town Smoke Down!
Good clean hotel. Good for a quick stop.
Stayed 1 night in Jun 2023
Response from Kelly on Jun 11, 2023
Thank you for completing the survey regarding your stay with us!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
great place, easy to find, booked very ladt minute snd was greeted right away with my name
Stayed 1 night in Apr 2023
Response from Kelly on Apr 9, 2023
Dear Wendy,Thank you for completing the survey regarding your recent stay at our property.Your business is important to us and we value your feedback. By telling us what you liked about your stay and we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.If I can be of any assistance in the future, please don't hesitate to contact me. Thank you again for completing the survey. We appreciate your loyalty to us.KellyManagerSureStay by Best Western Bassano

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased. The room met all our expectations of comfort and cleanliness.
Stayed 1 night in Jan 2023
Response from Kelly on Jan 29, 2023
Dear Hazel Smith,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what your liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey, we appreciate your loyalty to our brand.Kelly- Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Kelly on Jan 16, 2023
Dear Sandra,Thank you for taking the time to give us your feedback. Your business is very important to us, by telling us what you liked about your stay and how we can improve, allows us to make the necessary adjustments to further guest experience.We hope to see you again soon.KellyManagerSureStay by Best Western

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean. Good stay.
Stayed 1 night in Jan 2023
Response from Kelly on Jan 16, 2023
Dear Tracy,Thank you for your feedback, your business is very important to us. By telling us what you liked about your stay and how we can improve, allows us to make the necessary adjustments to further improve guest experience. We hope to see you again soon.KellyManagerSureStay by Best Western Bassano

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Stephen

6/10 Okay

Peter

Stayed 1 night in Nov 2022

10/10 Excellent

Bev or Ed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was quiet and the parking is right in front of our ground floor room...Perfect!
Stayed 1 night in Oct 2022