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Very dated both externally & internal.
Booked a 2 bed deluxe suite, which was 2 rooms knocked into one.
Bed no.1. The counterpane was filthy with stains all over it.
The other bed had whay looked like kids felt tip pen marks on it.
Not recommended unless like us, you are dog tired!!
I was very happy with the overall experience with this property… I stayed here with my family and stay was very comfortable. Front desk representative Devi was very helpful
It was so loud. Worst sleep I've had in a long time.you could hear the People upstairs like they were right next to you. Every step and every flush of tomorrow.Cracks in door- bed linens smelled bad- mattress was terrible- hot water was out when we arrived. Very sketchy people walking the area and parking lot. Did not feel safe AT ALL! Would never stay here again.
BRANDY
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Brandy,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
We made a reservation and upon arrival we were told there was no room available. We were told there was a water leak. Had we been so advised we could have made alternative arrangements.
Steve
Response from Hotel Management on Nov 4, 2022
Sorry for the trouble. We apologize for any inconvenience. We are trying to improve our customer experience.
8/10 Good
Martyn
Oct 8, 2022
Martyn
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 9, 2022
Than you for your review. We glad you liked it.
4/10 Poor
Niels Gravengaard
Oct 3, 2022
Niels Gravengaard
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 9, 2022
Thank you for sharing your experience. We are trying to improve the quality and service.
10/10 Excellent
Alejandria
Oct 2, 2022
Alejandria
Stayed 2 nights in Sep 2022
Response from Hotel Management on Oct 3, 2022
Thank you for your review. Please come back again.
Overall the stay was fine, just the kitchenette was super dirty specially the microwave, I wasn’t able to use it and the bathroom also was not so clean
Mario
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 17, 2022
Sorry for inconvenience. Next time we will try our best to provide and maintain the quality. Thank you for your generous review.
Dont book with hotel.com they took my money charged me for the room sent me a confirmation email and when i showed up it was non existed. Literally came all the way from Victorville and played me stupid fucken stuck in Barstow with no other place to go !! But staff was cool doing all they could
Emily
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Aug 24, 2022
Hi Emily,Thank you for sharing your review. we would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Lilith#Team6
Response from Brand Experience Team on Aug 24, 2022
Hi Kai-Yuan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6