6/10 Okay
Olga
Travelled with family
May 7, 2024
Liked: Cleanliness, staff & service
When we arrived we were pleasantly surprised at the reception as they “upgraded” our room and gave us a nicer suite rather than a room. In reality, it ended up being a semi circular balcony which was at some point windowed and made into a room which had dusty, ripped curtains instead of walls. There was no type of noise isolation and it sounded as if we were sleeping outside with the loud traffic. Our first night was terrible. The restroom was not stocked with basic necessities such as toilet paper and shower gels/shampoo. The safe was locked and the reception informed us that it is a hotel policy that safes are no longer offered as prior guests forgot their codes, which was surprising as Barcelona is known for its pick pockets and safes are usually a basic amenity offered by hotels. When we asked for a room change, we were told that the entire hotel was booked, however when we asked for our money back we were given a different standard room which we initially booked, which, by the way, had a working safe… The new room was way better, however, the first room ruined our experience for the first day. Be careful when you are offered a better room.
Olga
Stayed 3 nights in Apr 2024