The guy at the service desk was beyond polite and so kind. Our room, was clean-ish. The bed had a blood stain on it, not horrifying like from a horror movie, but still should upgrade the bed. We flipped the mattress and took off the sheets, I've slept in worse(other side was clean). Check your beds, I have read another review with the same incident, wondering how many beds have blood on them. But over-all it was a pleasant stay, the front desk were beyond pleasant, the room was clean other then the blood stain on the bed.