Exterior
Check availability

Reviews of Hilton Garden Inn Bangor

3 out of 5
Hilton Garden Inn Bangor
250 Haskell Road, Bangor, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne L.

Liked: Staff & service, property conditions & facilities
My husband I enjoyed our stay with the Garden Hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were great with the exception of the unpleasant lady that tried to charge my daughter for breakfast; we'd already paid for breakfast. I had a junior suite and the grout/floor in the bathroom was filthy! The living room table had heavy marks and scratches on it. Fan in bath barely worked. Also, we both got bitten by fleas! The hotel accepts pets, but should fumigate the rooms for this! My daughter asked the people in the pool if she could have a lane just to do laps; they said no problem; however, their children kept jumping in on top of her throwing balls, etc. and parents let this continue to happen while they were on their cell phones or in the hot tub. Also, parents allowed the kids to fill the hot tub and we had no place to sit down. We went back numerous times, but it was the same each time. Room was supposed to be cleaned every other day. We were there 4 days and trash cans never emptied - we brought in extra bags and also the bathroom linens needed to be cleaned. Otherwise, hotel is safe, convenient, good breakfast and restaurants and mall nearby. Hotel restaurant has limited menu and also has a bar. Really would give 5 stars if they could fix the above problems.
Stayed 3 nights in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marcel, Dieppe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

4/10 Poor

Brandy, Chapman

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
The pool hot tub was making everyone’s eyes burn and all kids were coughing constantly there were way too many chemicals we had to get out. The breakfast is expensive should be included for a hotel that I paid 274 when checking in… the suite was also quite small. The don’t have flavored coffee creamer just half n half. Staff was nice tho.
Stayed 1 night in Apr 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and quiet. Friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 1 night in Apr 2024

6/10 Okay

Yesenia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property itself was nice. Good pool although a little cold. Great Jacuzzi. Nice restaurant (Average). Junior Suite Evolution Room had few amenities. We however were accommodated upon request. Breakfast was not included as advertised (Suprise fees just seemed sketchy). Not the posh hotel experience for sure more like a fancy Howard Johnson.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roxanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the stay was great, great pillows which hotels don’t usually have
Stayed 1 night in Apr 2024

6/10 Okay

George, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, mostly quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Stayed 1 night in Mar 2024

6/10 Okay

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping and resturant staffs were much more welcoming then the front desk staff. Hotel is nicly done. Pub was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel clean. liked restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Michael J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close safe location for my need's Like friendly atmosphere
Stayed 1 night in Feb 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly. Our heater quit working and they quickly changed our room. Breakfast was good and the restaurant on site has good food and beer. Pool/hot tub area was a little overwhelming with chlorine smell. Overall would stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
Very clean! Staff was enjoyable! Pool was fun!!
Stayed 1 night in Feb 2024

4/10 Poor

Shaun

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wasn’t happy with the $80 dog fee, ask if he got his own bed for that price! Also the restaurant does shady things on their bills, when you confront them on it they do nothing! Sent the hotel manager an email,but I don’t expect an answer.
Stayed 1 night in Feb 2024

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, friendly staff. Great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean facility. Nice pool area.
Stayed 1 night in Jan 2024

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very loud in the halls all night. Kept my 5 year old up all night. Granted it was new year's eve. People drunk and disorderly is not ok. Out of bath wash. Lots of stains on the white bed sheets. Lights in the bathroom flickered. The bath spicket shook when hot water turned on.
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay but there wasn't a breakfast setup. There is a restaurant on site but prices were too high for a simple breakfast meal
Stayed 2 nights in Dec 2023

2/10 Terrible

Chalis

Stayed 1 night in Dec 2023

8/10 Good

Gene

Stayed 1 night in Dec 2023

10/10 Excellent

Reagan

Stayed 1 night in Nov 2023

8/10 Good

Aaron

Stayed 1 night in Nov 2023

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean & staff very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UMaine Hockey Wins
We had a great trip to see UMaine play BC in college hockey and visit our daughter who is a freshman at the University. It was located close to campus and the Alfond Arena, which made it a perfect place to stay for the night. We would definitely stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Cindy

Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and professional staff! It was nice having a restaurant and bar right there as well!
Stayed 1 night in Oct 2023

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Just a bit dated for the price but in keeping with area prices and decor.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tina, Lone Tree

Liked: Cleanliness, amenities, property conditions & facilities
There really isn't a whole lot around the area. If you don't have a car, dining options are very limited. There is an Irish pub onsite, but I did not get a chance to eat there. Arrived on one Sunday, and it was closed. Had to doordash it. The following week, I stayed here one night, after coming back from a hiking trip in Acadia National Park. The shuttle bus driver to the airport the next morning (Saturday morning 9/30/23) was unfriendly, rude and lazy. Did not open the door to the van for me nor did he help me with my luggage. I had to open the van door myself and load my own luggage. When he dropped me off at the airport, I struggled with the heavy van door from the inside and he finally came around to open it for me in order for me to get out. He also opened the back door, but stood there and watched me as I had to retrieve my own luggage from the back. Please have someone more friendly, courteous and helpful driving your shuttles. Just because it is a complimentary service does not mean providing poor customer service. Fitness room was great. Shout out to Hannah at the front desk. She is AWESOME.
Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Bangor but close to UMO. Staff friendly, rooms clean, pool perfect
Stayed 1 night in Sep 2023

10/10 Excellent

Adriana

Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Amanda was outstanding!!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Tina, Lone Tree

Stayed 1 night in Sep 2023

6/10 Okay

Marisa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
I didn’t think this was worth the money. The mattresses were not in great shape. Breakfast should have been free for the cost.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean hotel. Staff was fantastic, would highly recommend this hotel.
Stayed 1 night in Sep 2023