Bamboo Vacation Packages

The only concern we had was that there is no restaurants within walking distance,

The staff are amazing! Rooms are clean. Food never disappoints. The gym could use functioning cooling system that works. The hot tub was broken so that was disappointing. The property itself could use a little TLC, buildings, gardens etc.

The room was clean daily that was fine, but I was only offered turn down Service once and it was never offered again the entire week I was there. I was given a robe, but the Cleaning Lady accidentally took the robe when she took the towels and I was never given another robe. I tried to get another one. They said I had to call Guest Service. It was a thing I didn’t even worry about it. They forgot to bring my bag to my room when I initially checked in so I didn’t get it until almost 9 PM when I arrive my door to my room the lock was not working so I had to walk back down to where I checked in twice to get them to try to fix it and they still didn’t fix it. Someone had to come up and actually take the lock off and fix it.

The pools are nice, but there's not enough seating for the guests. They allow the chairs to be blocked by customers using towels early in the morning between the hours of 6-7 a.m.making it near impossible to get seating when you bring your family down after that. Smoking on the premises is not regulated so enjoying the balcony or just walking around and not smelling smoke was disheartening.

Very good stay in Coolshade. Lorraine the manager was very attentive to our needs and helped to organize transportation and a helper to make our beds and meals for us.