I arrived at the hotel a few hours before the standard check in time. I mentioned my gold membership with hotels.com, and that it had sent me a message saying subject to availability I was eligible for an early check-in. The check-in clerk refused to even determine if there was anything available.
When I mentioned my gold status and that hotels.com sent me a message advising of a potential early check-in, the clerk abruptly responded by saying "That's not my problem".
Upon returning to the hotel at the appointed time, the clerk pettily assigned me to the dreaded 5th floor of the hotel, which was actually in an annex of the hotel and required ttrekking up two long flights of stairs as that floor was not served by an elevator. Worse, I was assigned to a room (504) that faced a parking lot with garbage collection and other neighborhood noises early in the morning. I couldn't get a decent night's sleep the entire visit I was there.
The included breakfast was good. Not certainly as good as many other places, but good. The hotel is centrally located in the old city which made logistics very easy.
If I hadn't had to encounter such an appallingly rude staff member, I probably would have had a better and more enjoyable stay in Baku.