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Reviews of Steigenberger Hotel Bad Neuenahr

Steigenberger Hotel Bad Neuenahr
Kurgartenstrasse 1, Bad Neuenahr-Ahrweiler, RP

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 408 reviews" "
Rating 8 - Good. 157 out of 408 reviews" "
Rating 6 - Okay. 41 out of 408 reviews" "
Rating 4 - Poor. 12 out of 408 reviews" "
Rating 2 - Terrible. 2 out of 408 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is really good for a business stay. They have a strange policy on Breakfast delivery, all to the room because of corona which is fine, but you must specify a window of time. I don't mind that but both mine and my colleagues were late, both days. If you're ordering order earlier is the moral of the story. Otherwise good hotel.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand outside
Grand exterior is sadly not met on the interior. Very comfortable, but clearly aimed at an older clientele and not refreshed and modernised like their other properties
Stayed 2 nights in Aug 2020

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic without the luxury currently
With covid-19 the hotel was really missing the "added extras" you expect at this level. Closed bar and facilities. Rooms without any of the plushness. Fantastic breakfast however. Just maybe give it a miss as a hotel until post covid
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2020
Response from Denis Hüttig on Jul 16, 2020
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Ich freue mich sehr, dass Sie mit Ihrem Besuch bei uns zufrieden waren und hoffe auf ein baldiges Wiedersehen. Mit freundlichen Grüßen aus dem Ahrtal Ihr Gastgeber Denis Hüttig

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect and very nice place and staff
Stayed 2 nights in Nov 2019

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is as can be expected of Steigenberger. Great character in perfect surrounding.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, modern clean rooms set in a beautiful location. Around 25 minutes from the Nurburgring, this is an ideal place to stay if you want to relax in the evening. Good parking on site and quality food in the restaurant.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I Lille the breakfats. I also liked the Sauna. Everything was Great.
Stayed 1 night in Jun 2019
Response from Denis Hüttig on Jul 2, 2019
Dear guest, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We would be glad to be able to welcoming you again. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything about our stay was as good as usual,which is very good, but we were extremely disappointed that the swimming pool was closed for refurbishment. We received no warning of this, either at check-in, or by means of a notice in reception or in our room. The first we knew was when we arrived at the pool ( a long walk ) only to find it locked up and empty of water.
Stayed 1 night in Jun 2019
Response from Denis Hüttig on Jul 2, 2019
Dear guest, thank you very much for your feedback. I am very glad that you nearly have been satisfied during your stay. We are really sorry that you didn't receive an information that the swimming pool is closed. We would be glad to be able to welcoming you again. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shower design is terrible water comes out. Told front desk several times - no action taken
Stayed 1 night in May 2019
Response from Denis Hüttig on Jun 3, 2019
Dear guest, thank you very much for your feedback. I regret that you were not completely satisfied with your stay with us because of the service. I apologize at this point. This course does not meet the standard of our house. Thank you very much for your remarks which help us to improve our service constantly. We would be glad to be able to welcoming you again and hope that we can convince you of our qualities without limitations then. Kind regards from the Ahr valley Yours Denis Huettig General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2019
Response from Denis Hüttig on May 23, 2019
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Ich freue mich sehr, dass Sie mit Ihrem Besuch bei uns rundum zufrieden waren und hoffe auf ein baldiges Wiedersehen. Mit freundlichen Grüßen von der Ahr Ihr Gastgeber Denis Hüttig

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ok but not worth the reputation
Nice hotel but clearly riding on it’s reputation without putting much effort in. Staff is professional but not very friendly, nice or attentive. Location is great and there’s free parking in the area (weekends), about 5 min walk from the hotel. The hotel itself is a bit outdated but some areas and rooms are nicely renovated. The pool area is very outdated but is undergoing a renovation right now. Sauna is ok-ish but not impressive by any means (please combine sauna with the pool area). The room was very nice and comfortable! Large walk-in closet was a positive surprise. Very nice bed. Something I was not impressed about was housekeeping. The shampoo & shower gel bottles had been opened as the seal was broken on all bottles so I threw them away but the next day they were not replaced. Also, the toilet paper in the bathroom had only a little bit left, which was strange. Breakfast was good but the staff didn’t look very happy. Note that this hotel is very popular among more elderly folks.
Stayed 2 nights in May 2019
Response from Denis Hüttig on May 21, 2019
Dear Janneke, thank you very much for you kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. I apologise that we forgot to refill the bath treatments and for the faulty behavior of our employees. You can be sure, that doesn`t correspond to the standard of the hotel. We are pleased to announce that the renovation of our swimming pool with adjoining sauna is going on right now. We would be glad to be able to welcoming you again. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Swimming pool was great thermal pool. Nice and warm. Clean
Stayed 2 nights in Mar 2019
Response from Denis Hüttig on Apr 2, 2019
Dear guest, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We would be glad to be able to welcoming you again. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Denis Hüttig on Apr 30, 2019
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Ich freue mich sehr, dass Sie rundum zufrieden waren und hoffe auf ein baldiges Wiedersehen. Mit freundlichen Grüßen aus dem schönen Ahrtal Ihr Gastgeber Denis Hüttig

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Denis Hüttig on Feb 27, 2019
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Ich freue mich, dass Sie mit Ihrem Besuch bei uns weitestgehend zufrieden waren und hoffe auf ein baldiges Wiedersehen. Mit sonnigen Grüßen von der Ahr Ihr Gastgeber Denis Hüttig

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night trip November
We stayed 2 nights at the end of November with our little boy who is almost 3. Check in was smooth and our room was ready early. The room itself was huge with a view looking out front toward the town. Some good restaurants within a short walk, we had a nice lunch in an Italian. We were in the area visiting friends but I could see how it would’ve a great base to visit the surrounding area. Especially in the summer to visit nearby vineyards. Would recommend
Stayed 2 nights in Nov 2018
Response from Denis Hüttig on Dec 11, 2018
Dear Alan, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

8/10 Good

ANTONIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharing in the charm of old times
This is my second stay at this hotel that smells of old aristocracy and belle epoque times for the privileged classes. I recommend it for the location, the thermal swimming pool and the excellent breakfast. And if you like thermal baths there is a public one with the typical water games, saunas etc. at 100 meters.
Stayed 1 night in May 2018
Response from Denis Hüttig on Jun 12, 2018
Dear Antonis, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but beautiful hotel!
I was only able to stay one night on my way through on a business trip but the hotel was absolutely lovely, clean, comfortable, quiet and the staff were wonderfully helpful. Breakfast buffet was excellent. Will definitely stay there again.
Stayed 1 night in Nov 2017
Response from Denis Hüttig on Nov 22, 2017
Dear Guest, I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Genadijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great hotel ,great Breakfast, the location is perfact.
Stayed 9 nights in Sep 2017
Response from Denis Hüttig on Sep 19, 2017
Dear guest, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. With best regards from the Ahr valley Yours Denis Hüttig General Manager

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
It was great, but the room smelled like marijuana whenever we entered. Not that it is necessarily a bad thing, but didn't think it was necessarily the best thing ever either.
Stayed 1 night in Sep 2017
Response from Denis on Sep 12, 2017
Dear guest, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Denis on Sep 1, 2017
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Ich freue mich sehr, dass Sie mit Ihrem Aufenthalt im Steigenberger Hotel Bad Neuenahr vollkommen zufrieden waren und hoffe, Sie mal wieder bei uns zu begrüßen. Mit freundliche Grüßen aus dem Ahrtal Ihr Gastgeber Denis Hüttig

10/10 Excellent

Phil, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with attentive staff.
A very nice stay. Breakfast was out of this world and included. Too bad the spa next door isn't part of the hotel anymore, but it's still there. If your afraid of getting naked, then go somewhere else. All in all, very relaxing and fun filled stay.
Stayed 2 nights in Jun 2017
Response from Yours Denis Hüttig General Manager on Jul 31, 2017
Dear Phil, thank you very much for your kind feedback. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley

10/10 Excellent

Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet, comfortable.
Great shower and breakfast buffet. Very friendly staff.
Stayed 1 night in Jul 2017
Response from Denis Hüttig on Jul 24, 2017
Dear Minnesota, I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel, specially our great breakfast buffet. We hope that you returned home safely and we would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right next to the baths in a pretty town
The hotel seems to take older guests based on our stay, but then so does the local area. We enjoyed walking the Rotweinwanderweg and trying the local wines as well as the spa at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing really I love it so much it's very nice and very good!!!!!!!!!!!!!!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel with very friendly staff and is very clean and well presented. By UK standards this is 4* at least, for the cost of a Premier Inn! The breakfast is excellent with a full choice of cooked food and continental selection. Bar and reception areas have an air of grandeur not seen in many hotels. There is easy access to the town which itself is picturesque. Having been with a large group of people spread through various hotels this was probably the best hotel anyone stayed in. Only down side is there is no free parking (13 Euros per night and limited spaces, suggest you book it in advance).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Beatrice, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Neuenahr Ahrweiler
Lovely grand style hotel in picturesque town on the Ahr River. Rates are reasonable. Casino next door so they are very used to late nights. Steps from shops and lovely cathedral. The Old town is particularly magical!

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Everything was really comfortable and the breakfast was really tasty especially the big selection of food.

10/10 Excellent

zack, g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five
Verery nice Hotle they all staff is kind and verey helpfull

10/10 Excellent

Jan, Leuven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
how to grow old in style
very relaxing stay in a most accommodating and friendly environment.

10/10 Excellent

Rodga

Liked: Cleanliness, staff & service, room comfort
Rodga
Exellent in every way thanks to all concerned. very comfortable room. Good Swimming. First class Dinner and Breakfast

10/10 Excellent

J. C., Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great Service
I just can't say enough good things about the staff at this hotel. We got there late and tired and the front desk guy was absolutely one of the best I've ever dealt with. Just fantastic. I speak ZERO German, and they were as friendly as they could be to me. GREAT JOB Steigenberger!
Response from Denis on Jul 24, 2014
Dear guest, Thank you very much for taking time to comment your stay in our Steigenberger Hotel Bad Neuenahr. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a classy hotel in a great location.
Five days of rest, relaxation and great breakfasts.
Response from Denis Huettig on Jul 24, 2014
Dear guest, Thank you very much for taking time to comment your stay in our Steigenberger Hotel Bad Neuenahr. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig General Manager

8/10 Good

Kim, Marlow, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got the job done
Hotel was nice and in a good location.

10/10 Excellent

GB-J, Holywell, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent classic hotel
Faultless in every way. We'll be going back.
Response from Denis on Aug 12, 2013
Dear guest, Thank you very much fory your positive comment . Iam very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Denis Huettig General Manager

10/10 Excellent

Culm Reviewer, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb on all counts
The hotel had impressive palace exterior with service and rooms to complement. The surrounding town was an established spa with the high quality feel throughout.
Response from Denis on Sep 7, 2013
Dear guest , thank you very much for your guest comment. I am very glad that you have been satisfied during your stay and enjoyed your vacation in our hotel. We hope that you returned home safely. We would be glad to be able to welcoming you again and hope that you will remember your last stay for a long time. Kind regards from the Ahr valley Yours Denis Hüttig Direktor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
on arrival our assigned room was about 40C and had no airconditioning.We moved to another room with airco. Please note that only about half of the rooms have climatecontrol.

8/10 Good

Mr

Liked: Cleanliness, staff & service
Excellent breakfast, super choice
Excellent breakfast, super choice of food items.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schade
Auf Grund der Flutkatastrophe kein Besuch und leider weder Erstattung der Punkte und des Geldes! Sehr schlecht vom Steigenberger!
Stayed 4 nights in Jul 2021
Response from Peter Martin on Oct 27, 2021
Sehr geehrte Gäste, ich bedaure sehr, dass es hier zu diesen Missverständnissen gekommen sein soll. Bitte kontaktieren Sie uns direkt per Mail: bad-neuenahr@steigenberger.de oder telefonisch unter 02641-941 0, damit wir dies schnellstmöglichst überprüfen können. Vielen Dank und mit freundlichen Grüßen Ihr Gastgeber Peter Martin

10/10 Excellent

Birgitta

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Peter Martin on Jul 14, 2021
Guten Tag Brigitta, vielen Dank für Ihre positive Bewertung. Ich freue mich sehr, dass Sie mit Ihrem Besuch bei uns rundum zufrieden waren und hoffe somit auf ein baldiges Wiedersehen. Mit freundlichen Grüßen aus dem schönen Ahrtal Ihr Gastgeber Peter Martin

8/10 Good

Stefanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Solide
Etwas in die Jahre gekommen, aber dennoch schöne Unterkunft in super Lage.
Stayed 2 nights in Jun 2021
Response from Peter Martin on Jul 14, 2021
Guten Tag Stefanie, vielen Dank für Ihre Bewertung. Ich freue mich, dass Sie mit Ihrem Besuch bei uns zufrieden waren und hoffe auf ein baldiges Wiedersehen. Mit freundlichen Grüßen aus dem schönen Ahrtal Ihr Gastgeber Peter Martin

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles gut!
Stayed 1 night in Jun 2021
Response from Peter Martin on Jun 16, 2021
Sehr geehrte Rita, vielen Dank für Ihre Bewertung zu Ihrem Aufenthalt im Steigenberger Hotel Bad Neuenahr. Ich freue mich, dass Sie mit Ihrem Besuch bei uns zufrieden waren und hoffe, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen aus dem schönen Ahrtal Ihr Gastgeber Peter Martin