Aycock Brown Welcome Center Tours and Activities

4/11/24: The front desk (female) associate was very patient and had a great spirit last evening However, while booking this hotel, I called to confirm if they had an indoor swimming pool, another (male) associate said YES the hotel had an indoor pool. So I proceeded to book. Upon arrival, and checking in we found out that male associate who answered the phone LIED about the indoor pool. Last night’s associate said that they changed it into a gym. She claimed that was done before she got there as she was NEW to the position. I was very upset. No manager was on site. I’ve reached out to Wyndham to tell them about the experience, filed a complaint, and hoped that we were moved to a different hotel. I received an automated email stating they would get back to me within a week. I was very angry and plan to reach again this morning! I’m definitely going to have a talk with management first thing this morning about whoever that employee was . I’m LIVID over the bait and switch. If I knew it didn’t have a pool, I wouldn’t have booked here!!!! EXPEDIA, I want some type of compensation back to my card that I used. Will be reaching out again within the next few days regarding this issue.

If you’re looking for a cheap place to stay with no frills, this is your place. Oh and there is a pool, but it’s disgusting you can’t swim in it.

All the staff was very nice. Price reasonable for location. Little late night noise. Location was close to everything.