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Reviews of Panoramic mountain-view ski-in/ski-out townhome on world-class slopes

Panoramic mountain-view ski-in/ski-out townhome on world-class slopes
Beaver Creek, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.4/10

Cleanliness

Reviews

10/10 Excellent

peggy B.

Liked: Cleanliness
Family getaway
Ski in and ski out! They are not kidding!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

kimia j.

Liked: Cleanliness
amazing spot
great ski in ski out. we wore our ski gear about 50 steps out the door. The kitchen and bathrooms were fully equipped with anything you may need. even breakfast items. the view was great. the hot tub was too far and we didn't use it. and we couldn't figure out the jets in the master bathtub, but overall, clean and convenient. the fire place didn't seem to warm the room. there was a wire sticking out of it which seemed unusual.
Stayed 2 nights in Jan 2024
Response from VrboOwner on Jan 19, 2024
Thank you for sharing your feedback. We apologize that you weren't able to use the hot tub, and if the fireplace did reach your desired temperature, we hope we were notified during your visit. Our team is available 24 hours a day to assist should any concerns arise during your stay. We hope you choose to stay with us again.

10/10 Excellent

Kyungwon L.

Liked: Cleanliness
Excellent Stay
Excellent overall - the property was clean and well maintained.
Stayed 5 nights in Jan 2024

10/10 Excellent

David P.

Liked: Cleanliness
Great condo!
We had an incredible experience. It was our first time in Vail. It was a six minute drive to the lifts. Parking was super easy. The condo is fantastic. The kitchen has everything you need. Everything about it is super cozy. It’s not the condos fault but I do have trouble sleeping and wish the pillows would’ve been a little better quality. But that’s being super picky. It’s a fantastic place
Stayed 4 nights in Feb 2022

8/10 Good

Richard W.

Liked: Cleanliness
Beaver Creek Condo
Our family enjoyed renting this property. Location was convenient to Beaver Creek, Avon, restaurants, hiking etc. The unit had plenty of room and was very comfortable. Only issue was the blinds in the master were broken and an unpleasant oder coming from the laundry room. Oder disappeared shortly after our arrival.
Stayed 7 nights in Aug 2021
Response from VrboOwner on Jun 21, 2023
Hi Richard, Thank you for taking the time to leave this review. We are sorry to hear about the issues and for any inconvenience this caused as well. It’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. Please know that our local Operations Team will address the issue with the blinds and replace it as necessary. Please be assured we are checking on the laundry room and will make sure it is treated as needed to eliminate any unpleasant odors. We are so glad you contacted our 24/7 guest hotline to let us know about it. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again.

10/10 Excellent

Kaiese R.

Liked: Cleanliness
Wonderful stay!!!
This unit is even more lovely in person and the views are stunning! We had a total of 8 people (two families with two kids each). Our kids ranges from 3-10 and this unit was perfect. You literally walk 10 steps and then ski to the lift. This was one of our favorite units in Beaver Creek and we definitely plan to return. I highly recommend this unit!
Stayed 2 nights in Mar 2021

2/10 Terrible

Molly B.

Disliked: Cleanliness
Sewage Stay in the Mountains!
Halfway through our stay the fire alarm went off in all units nearby including ours. After about 20 minutes the fire department arrived and the alarm stopped. The unit next to us had construction going on and they hit some sort of line which triggered the sprinkler system. I get it - it's not our unit so our rental company certainly did not cause this problem. But it's how you react to problems - that is what defines the customer service experience. Our sprinklers were not on but the stench of the sprinkler sewage water was awful. You couldn't be anywhere in our unit for more than five minutes or you'd get sick to your stomach. It took more than 36 hours for the rental company to send anyone to us. This person, Nina, also agreed it was terrible and suggested we move. She said someone else would be by to check on us in 30 minutes. That never happened. We were never offered move options. We are a family of seven with an infant and we couldn't be in our place longer than five mutes at a time in the dead of winter. None of us slept the second half of our trip because we laid near windows cracked open to try and breathe fresh air instead of rotting water smell. Fans did not help. Fabreeze and ozone machines did nothing. The smell did not decrease or get better with time. TurnKey management originally said give it time. I gave it 12 hours. They did not reply. I reached out again and they said sorry we'll send someone - which they did 24 hours after that. They offered me xx dollars in return. What a joke! Living in rotting water smell in the dead of winter and it takes them a full 36 hours for anyone to show. They never offered to move us. I asked for half of our expenses back because we lived in the disgust for half of our trip. We were checking out to go home and they offered xx additional dollars. as an apology. The communication was weak. The action was absent. The unit did not have paper towels. There were no rug pads under the rugs on the hardwood so the rugs slid all over the place and we would trip over them. Drawers on the fridge were broken when we arrived. These minor things could have been over looked easily - and I was prepared to just give a tip of what could elevate a great location for families. After dozens of text messages we finally did get some more cash back from our stay but nowhere near half of our time spent in filth. I am very disappointed in Turnkey and we'll never. book with them again.
Stayed 4 nights in Jan 2021
Response from VrboOwner on Jun 21, 2023
Hi Molly, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and completely understand your frustration. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, reach out anytime on our 24/7 guest hotline to let us know. ~The TurnKey Team

8/10 Good

Sonia J.

Location is fantastic!
We chose our stay based on location which could not be beat! Management company was quick to respond to any needs. The decor and many items were dated, worn and could simply use a good washing. Check in and out was easy.
Stayed 6 nights in Jan 2021