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Reviews of Mount Richmond Hotel

4 out of 5
Mount Richmond Hotel
676 Mt Wellington Highway, Mt Wellington, Auckland

Reviews

7.2

Good

Rating 10 - Excellent. 172 out of 778 reviews" "
Rating 8 - Good. 283 out of 778 reviews" "
Rating 6 - Okay. 194 out of 778 reviews" "
Rating 4 - Poor. 83 out of 778 reviews" "
Rating 2 - Terrible. 46 out of 778 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rosanne

Liked: Staff & service, amenities, property conditions & facilities
Oh my goodness the staff i delt with they were fantastic . I Arrived sat the 14th , The young Gentleman at reception was ever so helpful he went out of his way to help me out i am just so so thankful for his help , and the morning of the 14th the reception lady was so lovley . So for The Reception staff i would give a truthful rate of AA A , The Staff Deserve a Big Pay rise for all they do. !! . As for the inconsiderate people in the room next to me banging and thumping things everytime they bumped the wall it vibrations through my bed and headboard kee me awake most of the night up until at the least 4:30 am and talking loudly , in which i left a Complaint about this was just pure ignorance
Stayed 1 night in Apr 2024
Response from Wiremu - Front desk on Apr 14, 2024
Hi Roseanne,Thank you very much for your review. We do apologize for the disturbances you experienced last night. Please, do not hesitate to contact our staff anytime. We are available 24 hours a day. Dial 0 from the room phone and we will do our best to get the situation under control.Warm regards,

10/10 Excellent

Tamiciah

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jono

Travelled with partner
More than what I expected from this place, enjoyed my stay here
Stayed 1 night in Mar 2024

10/10 Excellent

Ronel

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Paulita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not convenient for us because I experienced bug bites in my arms during our first night. And it was horrible. I did complain about it and they just transferred me to another room. This worst experience with my boyfriend was so unforgettable because it was our first time together and this is what I've got. We will not come back to this hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Chris, Whanganui

Business traveller
Restaurant dinner was slow and there are musty smells in the stairwells
Stayed 1 night in Feb 2024

8/10 Good

Suzanne

Liked: Staff & service
Staff was super helpful..lots.of noise.from renovation in next room amd down the hall.
Stayed 5 nights in Feb 2024

10/10 Excellent

Ky11

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful. Nothing was too much trouble. Lovely clean pool too and a hot rub!
Stayed 2 nights in Feb 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay. We were unaware of the $200 cash bond required, but were prepared to pay. Great food and friendly staff. Carparking was very difficult to get and out of at the top especially when the carpark was full.
Stayed 2 nights in Feb 2024

6/10 Okay

harry

Stayed 1 night in Jan 2024
Response from Author on Mar 19, 2024
Thank you for your feedback we really Appreciate it

2/10 Terrible

Marcus

Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

4/10 Poor

Quinn

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice but other than that it was extremely disappointing the pictures were highly misleading and the nice reviews must be written internally. We were given a room with no lock and stains everywhere and then quickly moved to another room with a lock but there was some makeup and miscellaneous things underneath the sink along with sticky and stained carpet floors. The bathroom also only had half a door handle. They were ripping up carpets and doing renovations with random stuff lying all around the hallways along with the fact that we were woken up by a housekeeper walking into our room at 8 in the morning. So not really a recommendation especially for the price. The pool looked nice but was much smaller than the photos appeared.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Andriec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close it is to a mall. Great clean modern rooms. Great staff.
Stayed 1 night in Jan 2024

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At best, this hotel is 1star not 4star as advertised. Who vacuums at 6 in the morning infront of guest room? Bed sheet and pillow cover had stains. Terrible experience.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was lovely, very helpful. Room was small but had everything we needed. Would be nice to have netting over windows to stop the bugs and the towel rail in the bathroom needs fixing. Other than that, perfect for 1 night stay.
Stayed 1 night in Dec 2023

8/10 Good

KelleeHope

Stayed 1 night in Dec 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Vivianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kyla

Travelled with partner
Liked: Cleanliness, staff & service
Nice outdoor area
Stayed 1 night in Nov 2023

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient
Stayed 2 nights in Oct 2023

4/10 Poor

bodong

Stayed 1 night in Oct 2023

10/10 Excellent

Uai L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean n easy to approach staff for extra towels n stuff. Will be back for sure
Stayed 7 nights in Oct 2023

2/10 Terrible

Dylan

Stayed 1 night in Oct 2023

4/10 Poor

Hitomi

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisey people walking on stairs.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

8/10 Good

Pam

Stayed 1 night in Aug 2023

6/10 Okay

Bishoy

Travelled with partner
Liked: Staff & service
Room ok but heatpump sluggish and took a long time to warm up. They'll ask for $250 bond which is too much! Not bath matt either but added after first night. Overall average!
Stayed 2 nights in Aug 2023

8/10 Good

Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a ideal place to stay for families. Photos on website well over sell hotel. This is currently accomadation for people who are needing emergency accommodation, and has a gaming lounge on site. If we had known this we would not of booked. We felt unsafe and sorted accomadation in cbd.

2/10 Terrible

Paulus Philippus

Disliked: Staff & service, property conditions & facilities
Un safe area, every thing is locked, no room service, kitchen closed, loud music.
Stayed 1 night in Jul 2023

2/10 Terrible

Gareth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolute shambles. I travel to NZ fortnightly and have never had such a bad experience. Just dont... You can find better all over Auckland for the same price.
Stayed 3 nights in Jun 2023

4/10 Poor

David

Did not like the request to have my photo taken . No extra quilt for bed
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great.. No concerns.. Friendly staff
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyedour short and sweet stay.. Lovely jacuzzi bar and restaurant poolside! They even let us play our own music and it really set the romantic scene for me and my Husband, meet a beautiful couple and restaurant staff were attentive professionals, food was delicious delivered jus in time, great presentation! Loved that.we could enjoy all round entertainment in one place. Thanks for having us, we will diffenately be back
Stayed 1 night in Jun 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived reasonably late. The lady's attending to a private function were very helpful after noticing us trying to find our room number. Also restaurant front staff very friendly. Rooms had all we needed and clean.
Stayed 1 night in May 2023

8/10 Good

Manoa

Stayed 1 night in May 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sheryl, Whangarei

Stayed 1 night in May 2023

10/10 Excellent

Faana

Stayed 1 night in May 2023

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Emily

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing close to its images. The carpet was worn and floor creaked, curtains different lengths. The shower roof was full of mould. There was a lot of bugs in the room. Looked like very little cleaning & maintenance.
Stayed 1 night in Apr 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

akeez

Stayed 3 nights in Apr 2023

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was decent, nothing special. There was a loud event ongoing that occupied the pool area. Restaurant was great.
Stayed 1 night in Mar 2023

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay prior to Travelling New Zealand
My family and I stayed at The Mount Richmond Hotel for 2 nights as we began our travels around New Zealand just outside of Auckland. Located 25mins from the Airport, it’s a family orientated hotel that offers a relaxing environment. For those without a car, the hotel is only 600m from the nearest bus stop and links directly to the train station; which offers an easy and stress-free trip to the city centre of Auckland.
Stayed 2 nights in Mar 2023

10/10 Excellent

Zak

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Had a blast here. Was only here for a quick 2 nights and the staff were super friendly and everything was clean and spacious. The cookies and ceeam chessecake was heavenly too! Is close to Syliva Park and airport for plenty to do too, cant fault it :)
Stayed 2 nights in Feb 2023
Response from Mafu on Mar 2, 2023
Hi Zak, we're glad you enjoyed your stay and we appreciate your time leaving your feedback. Thank you we hope to host you again soon.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stay was ok. Walls quite thin so bit of noise from corridors.. Location worked well for us
Stayed 3 nights in Jan 2023
Response from Mafu on Mar 2, 2023
Hi Jan, Thank you for your feedback. Hope you enjoyed your stay.