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Rating 10 - Excellent. 235 out of 316 reviews" "
10 - Excellent
235
Rating 8 - Good. 45 out of 316 reviews" "
8 - Good
45
Rating 6 - Okay. 16 out of 316 reviews" "
6 - Okay
16
Rating 4 - Poor. 13 out of 316 reviews" "
4 - Poor
13
Rating 2 - Terrible. 7 out of 316 reviews" "
2 - Terrible
7
9.8/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Casey
Travelled with family and small children, Business traveller
Response from Springhill Suites Auburn Team on May 13, 2024
Dear Kevin, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 5/5. I am glad to hear that you enjoyed our new complimentary refreshers, it is always exciting to share good feedback with the team. We hope to welcome you back the next time you are in the area.
6/10 Okay
Nancy Ann
Apr 22, 2024
It’s basic but fine. Amenities basic. Temperature in room hard to control. Twenty dollar parking fee ridiculous. Where do they think they are. S.F.
Nice enough breakfast. Rooms large. Nice bathroom
Response from Springhill Suites Auburn Team on Apr 7, 2024
Dear Laura, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 5/5. I am glad you were able to find out hotel and enjoyed your time with us. We hope to welcome you again the next time you are in the area.
this seems like a very new property. Very clean the lobby is spacious and the outdoor space around the pool is very pretty. The staff was incredibly friendly at Check in. We had a sweet and it was nice and large.
Whitney
Stayed 1 night in Mar 2024
Response from Springhill Suites Auburn Team on Apr 3, 2024
Dear Whitney, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay a 5/5. I am delighted to hear that you enjoyed both your room and the lobby area as well as found the staff to be friendly. It is our goal here to make our guest feel as comfortable and welcome as possible. We hope to welcome you again the next time you are in the area.
4/10 Poor
Kellie
Mar 7, 2024
Liked: Staff & service
Disliked: Cleanliness
Just the overall feel of the property needs some love and updating… when couches and carpets start to feel soiled it’s beyond time that something should be done about that..
Kellie
Response from Springhill Suites Auburn on Mar 20, 2024
Dear Kellie, Thank you for taking the time out of your day to share a bit about your experience here. All feedback is appreciated and necessary for our hotel and staff to be able to improve and grow. It is our goal to provide the best experience possible here for our guests and sincerely apologize that this was not the case during your stay. Please rest assured that we are taking you feedback and taking care of these things promptly as we do care very much about our property. We hope you give us the chance to welcome you again the next time you are in the area.
6/10 Okay
Avaneesh, Mountain View
Feb 25, 2024
Avaneesh
Stayed 1 night in Feb 2024
Response from Springhill Suites Auburn Team on Feb 26, 2024
Dear Avaneesh, Thank you for taking the time to rate your stay with us. Our guest feedback is very important to us as it is the best way for the hotel to improve. If you would ever like to share a bit about what led you to this rating, someone is at the front desk 24/7 for you. We hope we get the chance to welcome you again.
Response from Springhill Suites Auburn Team on Feb 20, 2024
Dear Na Jia He, Thank you for rating your recent stay with us a 5/5. It is always nice to hear that we were able to provide a nice place to stay. We hope to welcome you again soon.
Response from Springhill Suites Auburn Team on Feb 19, 2024
Dear Lujia, Thank you for taking the time to rate your experience here. Your feedback is very important for us to be able to improve. If you have the time, we would like to hear more about your stay, what led you to this rating, and how we can make it better for you. We hope we get the chance to welcome you next time you are in the area.
We got a mountain view room but the blinds were broken so we had to makeshift a way to keep them up. The beds werent very comfortable to sit on and watch tv. But overall very nice accomadations and clean.
Jesse
Stayed 1 night in Jan 2024
Response from Springhill Suites Auburn Team on Jan 18, 2024
Dear Jesse,I want to thank you for taking the time to share some of your experience here, your feedback is very important to the team. I am sorry you experienced an issue with the binds in your room, but rest assured that we have someone here to assist you 24/7 and will be taking a look into this promptly. I am glad to hear that you still enjoyed your time here and the accommodations enough to rate us an 8/10. We hope that we get the opportunity to welcome you back soon.
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Michael, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay with us a 10/10. I am delighted to hear that found the hotel to be modern, clean, quiet.We hope to see you again soon.
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Angelo, On behalf of the entire Springhill Suites Team, I want to thank you for rating your recent stay here a 5/5. I am glad that you found the hotel's location to be accommodating to your needs. We hope to see you again soon.
10/10 Excellent
Sharon
Jan 5, 2024
Sharon
Stayed 2 nights in Dec 2023
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Sharon, On behalf of the entire Springhill Suites Team, I want to thank you for rating your recent experience here a 10/10. We hope to see you again soon.
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Michelle, On behalf of the entire Springhill Suites team, I want to thank you for rating your recent stay here with us a 5/5. We hope to see you again soon.
All of the staff from the front desk, breakfast staff( should get 5 stars.) Maintence all were very friendly and helpful. The room was amazing, very clean and beautiful.
Michelle
Stayed 2 nights in Dec 2023
Response from Springhill Suites Auburn Team on Feb 3, 2024
Dear Michelle, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your recent stay here a 10/10. I am so glad to hear that you found all of the departments staff to be helpful and friendly as it is our goal to provide that kind of service to all of our guests. We hope to welcome you back soon.
Zero complaints about the property, staff was excellent and super helpful. But the picture of 1 King Suite on expedia was incorrect. We had to pay $90 extra for a room that looked like the picture.
Suggest expedia/Hotel work to fix it ASAP
kutty
Stayed 1 night in Dec 2023
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Kutty, I want to thank you for taking the time to share your experience here, your feedback is very important to us. I am sorry to here about the misinformation you encountered, be assured, we are working to get this fixed. I am glad that even with this issue, you still found the staff and property met your expectations. We hope we get the chance to see you again soon.
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Patricia, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your stay with us a 5/5. We hope to welcome you again soon.
Response from Springhill Suites Auburn Team on Jan 14, 2024
Dear Venkata, On behalf of of the entire Springhill Suites auburn team, I want to thank you for rating your stay a 10/10 with us. We hope to see you again soon.
Response from Springhill Suites Auburn Team. on Nov 29, 2023
Dear Brittney, On behalf of the whole Springhill Suites Auburn Team, I want to thank you for taking the time to rate your experience here and for giving it a 5/5. We hope to see you here again soon.
It was a beautiful property. Only issue was WiFi and TV went out during our whole 1 night stay.
Nancy
Stayed 1 night in Nov 2023
Response from Springhill Suites Auburn Team on Nov 29, 2023
Dear Nancy, On behalf of the entire Springhill Suites Auburn Team, I want to thank you for rating your stay here at 4/5. I am sorry to hear about your issues with the internet during your stay. Unfortunately our internet provider temporarily cut power to multiple of their areas without our prior knowledge. I can assure you that any issues with this have been fixed. We hope to see you again soon.
The rooms were spacious and very clean. The staff were very friendly and attentive!
Jennifer
Stayed 1 night in Nov 2023
Response from Springhill Suite Auburn Team on Nov 22, 2023
Dear Jennifer, On behalf of the whole Springhill Suites Auburn Team, I want to thank you for rating your stay here a 5/5. It is the goal of the whole staff to make your stay as comfortable as possible, so I am glad you found them to be attentive, and the room spacious and clean. We hope to see you here again soon.
Had a good overnighter. Very friendly staff and a nice room. Our only complaint would be the buffalo wings we ordered were cold inside. Our waitress was quite apologetic. But nonetheless...
Monique
Stayed 1 night in Nov 2023
Response from SpringHill Suites Auburn Team. on Nov 21, 2023
Dear Monique, I want to thank you for taking the time to add in your experience here at the Springhill Suites in Auburn. I am glad you enjoyed your room and the staff, though I am sorry about the cold wings. Be assured that we are using this feedback as a learning experience and will be further training the staff on this. We hope we will get to see you again soon.
Had a very nice stay. Everything was clean and fresh. Spent time by the firepit at night. Extra kudos to the morning breakfast staff, they were hustling to keep up with the number of guests.
Christina
Stayed 1 night in Oct 2023
Response from Springhill Suites Auburn Team on Nov 15, 2023
Dear Christina, On behalf of the whole Springhill Suites Team, thank you for taking the time to share your experience and for rating us a 10/10. The whole team strives to create a comfortable and welcoming experience and I am glad we achieved that for you. We hope to see you here again soon.
Lovely rooms and facility- nice breakfast and friendly staff.
SUSAN M
Stayed 2 nights in Sep 2023
Response from SpringHill Suites Auburn on Sep 27, 2023
Dear Susan, Thank you for taking time to share your recent experience here at SpringHill Suites Auburn. I am delighted to hear you enjoyed our breakfast buffet as we just added some new items to the menu. Our team strives to provide the highest level of service to all our guests, thank you for your recognizing our staff. We hope to welcome you back soon.
Great place to stay, friendly staff. In the morning i came downstairs at about 745 to find a large spread of complimentary breakfast for all guests, i grabbed a plate and headed back to my room, it was delicious to say the least. Late check out is 1pm, only place to stay in Auburn
Ryan
Stayed 1 night in Sep 2023
Response from SpringHill Suites Auburn on Sep 27, 2023
Dear Ryan, Thank you for sharing your recent experience here at SpringHill Suites Auburn. I am delighted to hear you enjoyed our breakfast buffet. Our team recently added a few new items to our menu. It is nice to see some feedback. Once again, thank you for providing your feedback. We hope to welcome you back soon.
Only bad thing was I pre-paid for a king bed suite and all they had left for me was a 2 queen bed room. Was not happy with this but other than that. The hotel was beyond my expectations. Very very nice place. Staff was great and the hotel was VERY clean. Give it 5 star +
Tonda
Stayed 2 nights in Sep 2023
Response from SpringHill Suites Auburn Team on Sep 27, 2023
Dear Tonda, Thank you for taking time to share your recent experience here at SpringHill Suites Auburn. I am sorry to hear that we had a discrepancy with the room types. I am delighted to hear you still enjoyed staying with us and a 5-star review and rating.
10/10 Excellent
Sergio
Sep 25, 2023
Sergio
Stayed 2 nights in Sep 2023
Response from SpringHill Suites Auburn Team on Oct 15, 2023
Dear Sergio, Thank you for rating your stay with us at the SpringHill Suites Auburn a 5 out of 5. We hope to see you again next time you're in the area.
Great stay…there is a separate parking fee, which I believe is unwarranted when paying over 200 dollars a night to stay there. This hotel is on top of a hill, you would have to be a mountain goat to climb it and there is no where else to park.
Verified traveller
Stayed 5 nights in Sep 2023
Response from SpringHill Suites Auburn on Sep 18, 2023
Thank you for providing us with your recent experience here at SpringHill Suites Auburn. It is through guest feedback such as yourself that we have the opportunity to improve guest experience. I have shared your feedback with my management team. Once again, thank you for your feedback.
Stayed here for the long weekend and had a great time. Lots of space and great area!
Faith
Stayed 1 night in Sep 2023
Response from SpringHill Suites Auburn Team on Sep 7, 2023
Dear Faith, Thank you for taking a moment to share your recent experience here at SpringHill Suites Auburn. I am delighted to hear you enjoyed staying with us. We hope to welcome you soon.
10/10 Excellent
Nuria
Aug 20, 2023
Nuria
Stayed 1 night in Aug 2023
Response from SpringHill Suites Auburn Team on Sep 14, 2023
Dear Nuria, Thank you for rating your recent experience 5/5 here at SpringHill Suites Auburn.
Everything was great! The only thing I didn't like was the happy hour in the evening. The menu is cooked by waiter/ bartender. Really slow awkward service and the ovens made the entire 1st floor including my room stink like burning food.
Nicole
Stayed 1 night in Aug 2023
Response from With Gratitude, Your Springhill Suites Auburn Team on Aug 16, 2023
Nicole,We love learning that your stay was great! Our bistro absolutely has a small team currently. Excitedly, we are preparing to expand our service, very soon, with delicious additions to our menu, an expanded service team and terrace dining! Stay tuned for our updates in the next few weeks as we diligently work to create an experience our guests love to return to.
The property was clean and had all the amenities / services I needed. It was convenient to where I needed to be.
Kathy
Stayed 1 night in Aug 2023
Response from SpringHill Suites Auburn Team on Aug 16, 2023
Dear Kathy, Thank you for taking a moment to share your recent experience here at SpringHill Suites. I am delighted to hear that we all the amenities and services you needed. We hope to welcome you back soon.
The stay was very pleasant. We didnt ask fir the room to be serviced because we were stocked with enough towels and bathroom necessities we needed.
Every time we encountered a staff member, whether it was house keeping, bar, kitchen, concierge or other staff we were met with kindness and professionalism.
Im already planning my next next stay. Thank you.
Juanita
Stayed 3 nights in Jul 2023
Response from SpringHill Suites Auburn on Aug 16, 2023
Dear Juanita, Thank you for taking a moment to share your recent experience here at SpringHill Suites Auburn. Our team strives to provide the highest level of hospitality to all our guest each time, thank you for recognizing our team. We look forward to welcoming you back soon.
Wonderful stay. Great free breakfast. Plenty of coffee all day. Did not go into pool but it looked inviting. See my sunrise picture by the pool.
Loren
Stayed 1 night in Jul 2023
Response from SpringHill Suites Auburn Team on Aug 16, 2023
Dear Loren, Thank you for taking a moment to share your recent experience here at SpringHill Suites Auburn. The photo you shared with us is absolutely beautiful. We hope to welcome you back soon.
Response from SpringHill Suites Auburn on Aug 16, 2023
Dear Linda, Thank you for sharing your feedback, I am delighted to hear you felt comfortable and you enjoyed the cleanliness. We hope to welcome you back soon.