Experienced with micro aggression and unpleasant manner
I am sorry to letting you know my unpleasant experience to stay at the University INN at Emory from Nov 11 to 14th ,2023. When I arrived on Nov 11th during the night time around 8pm. I found out the staff provided me an unclean room which was smelly and with used towel. The closet has not closed when I entered the room at the first floor. I asked to change to another room which the Inn has many vacancy rooms. The staff served all late comers who were white customers and asked me to wait, even if the white customers stood after me at a single file and said served her (me) first. The staff still served all white customers firstly until they left the reception.The staff showed the micro aggression to non white customers.
Finally the staff gave my the key of 2nd floor room, but i found out the key cannot access the room. My daughter and I stayed outdoor with cold and rainy weather conditions. At last, she provided me the previous unclean room to let us staying in until Sunday.
Since Nov 12th, I met every staff who was helpful and nice.
Dealing with the non professional staff with showing micro aggression to foreigners, I felt really disappointed. Emory University has many visitor come from all over the world, you have to train up your staff professionally and without micro aggression to every customer. To be honest, I hope this was only an individual unprofessional case, and not because I am non white customer.