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Reviews of Holiday Inn Express Atlanta Airport - College Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express Atlanta Airport - College Park, an IHG Hotel
4601 Best Rd, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 140 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 95 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Haseeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 24, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 25, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that breakfast was included and super close to the airport
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 24, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in and out pretty quickly when we missed a connecting flight in ATL, but the property was clean and comfortable with an easy airport shuttle and a great breakfast.
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 22, 2024
Greetings Rachel,A big ‘Thank You’ to you Rachel for being our guest at Holiday Inn Express-College Park. We hope your stay was as wonderful as you are. Until next time, safe journeys!

10/10 Excellent

LaTriece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 21, 2024
Greetings LaTriece,Thank you for visiting us at Holiday Inn Express-College Park. I hope we achieved our goal of making your stay memorable by providing outstanding service.We strive to make the experience at Holiday Inn Express-College Park one you will remember forever. Therefore, your comments are very important to us.

10/10 Excellent

Taneisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable staff is great
Stayed 2 nights in Mar 2024
Response from Ebony Davis on Apr 20, 2024
Greetings Taneisha,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in College Park, The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!

8/10 Good

Elizabeth, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Didnt like water in tub took lokg to go down
Stayed 2 nights in Apr 2024
Response from brighteyes on Apr 17, 2024
Thank you for taking the time to complete our survey in regards to your recent stay.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Marquetta

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 16, 2024
Thank you for taking the time to complete our survey in regard to your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 16, 2024
Thank you for taking the time to complete our survey in regard to your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Kimani

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay :)
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 15, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sinerely,Myra TurnerGeneral Manager

10/10 Excellent

Srinivasa, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 14, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

ayman, Brooklyn Park

Business traveller, Travelled with group
Not bad for the price
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 13, 2024
Greetings Ayman,A big Thank You to Ayman for being our guest at Holiday Inn Express. We hope your stay was as wonderful as you are. Until next time, safe journeys!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful. The staff was friendly. The rooms were clean.
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 13, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Stanislav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Shuttle. You can parking a car during your trip
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 13, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from brighteyes on Apr 10, 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Adrienne, Montrose

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ordinary average hotel, but it was clean and a decent breakfast
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 10, 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 10, 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Hotel is close to the airport which is why we stayed at it. Breakfast was delicious with many options. Will definitely stay at it again.
Stayed 1 night in Apr 2024
Response from brighteyes on Apr 7, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sncerely,Myra TurnerGeneral Manager

10/10 Excellent

dhinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained property & friendly staff
Stayed 2 nights in Apr 2024
Response from brighteyes on Apr 7, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sncerely,Myra TurnerGeneral Manager

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Apr 5, 2024
Greetings Olivia,At Holiday Inn Express- College Park we consider our guests like family!We know that you have many other options when choosing where to stay in College Park. The fact that you chose Holiday Inn Express is a great honor for us.

10/10 Excellent

Nadia

Stayed 1 night in Apr 2024
Response from brighteyes on Apr 24, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Terry

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Doing check inn, Front Desk personal knowingly assigned a room next to the a boiler room. And later refuse to change my room. on April 1st my check out day, roaches was seen crawling on the door that separate the rooms. I have on VIDEO. I am requesting a REFUND.
Stayed 2 nights in Mar 2024
Response from Ebony Davis on Apr 13, 2024
Greetings Terry,I understand you had a poor experience at our hotel during your stay on April 1st due to the room issues. We at Holiday Inn Express pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.

10/10 Excellent

lenda

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable.
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 5, 2024
Hello Lenda,Big smiles and heartfelt thanks to Lenda! We hope you enjoyed your stay at Holiday Inn Express. Safe travels and come back soon for another memorable experience!

10/10 Excellent

Mark, Regina

Stayed 1 night in Apr 2024
Response from brighteyes on Apr 24, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 3, 2024
Dear Mindy,I trust this email finds you well and that you had a safe journey back home. On behalf of the entire team at Holiday Inn Express-College Park, I want to express our deepest gratitude for choosing us for your recent stay. It was truly a pleasure having you as our guest.

10/10 Excellent

Sai gopal

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is located close to domestic terminal yet far enough to be quiet. Surrounded by lush green trees, this offers peace and quiet. We wish there was traditional electric kettle to make our tea ! Tea from a coffee machine isn't the same!
Stayed 1 night in Apr 2024
Response from Ebony Davis on Apr 2, 2024
A warm thank you to our valued guest, Sai gopal! Your stay at Holiday Inn Express-College Park was a delight. Until next time, safe journeys!

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Ebony Davis on Apr 2, 2024
Greetings Michael,Big smiles and heartfelt thanks to Michael! We hope you enjoyed your stay at Holiday Inn Express. Safe travels and come back soon for another memorable experience!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for thwbairpoet but needs more local dining options.
Stayed 1 night in Mar 2024
Response from brighteyes on Apr 1, 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Jenniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from brighteyes on Apr 1, 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Kristen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to airport, nice rooms and large breakfast area. Gated parking was nice.
Stayed 1 night in Mar 2024
Response from brighteyes on Mar 31, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Esthica

Liked: Cleanliness, staff & service, amenities
Great to stay
Stayed 2 nights in Mar 2024
Response from brighteyes on Mar 31, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

marcus

Disliked: Cleanliness
Response from brighteyes on Mar 30, 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us. We are sorry to hear that you wasn't happy with your stay. We value your business and look forward to you giving us another chance to make your stay enjoyable.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Estine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem is the breakfast. They need to bring other things: like breakfast potatoes, more fruit. More variety.
Stayed 3 nights in Mar 2024
Response from brighteyes on Mar 30, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Thu

Travelled with partner
Liked: Amenities
I did not like the AC running loud inside unit. Got unrest fully that night .
Stayed 1 night in Mar 2024
Response from brighteyes on Mar 30, 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us. We value your business and thank you for your comments in regard to the ac unit in your room. I do apoligize to you for the inconvenience and will have our maintenance department take care of the issue.We look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Prakash

Travelled with family
Disliked: Staff & service, amenities
Front desk service lady was horrible with service
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Greetings Prakash,We know that you have many other options when choosing where to stay in College Park, GA. The fact that you chose Holiday Inn Express-College Park is a great honor for us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was clean. The staff was very helpful and the breakfast options were excellent.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Greetings Catherine,Thank you for staying with us at the Holiday Inn Express-College Park. We hope to see you again on your future endeavors.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Greetings Williams,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at College Park, GA .The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Many thanks,Hotel Management

10/10 Excellent

Sandra

Travelled with group
Liked: Staff & service, property conditions & facilities
No noise- people at office were friendly. Nice guy who worked at breakfast was helpful.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Hey Sandra! Thank you for making your home away from home. We appreciate your stay. Until we meet again, safe travels!

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Greetings Anna,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.Many thanks

8/10 Good

Natasha

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from brighteyes on Mar 30, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Raul

Stayed 1 night in Mar 2024
Response from brighteyes on Apr 14, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was DOUBLE the cost of staying at the same hotel chain in Canada. The place was old, damp with fans running in the halls. People were banging doors and being generally loud all night long. You could hear everything that happened in the hallway from the room. For $200 a night Canadian - I’d expect more. Also - there was no restaurant and no place in walking distance either. Being close to the airport is all it has to offer.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 26, 2024
Greetings Jacqueline,I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.Thank you for your patience and understanding.Sincerely,Hotel Management

10/10 Excellent

Kosuke

Stayed 1 night in Mar 2024
Response from brighteyes on Apr 13, 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Adrian

Disliked: Staff & service, amenities, property conditions & facilities
I like that it was close to the airport....As far as the hotel it self, I would never go back, the carpet smelled very old and wet, the a/c didnt work, but the sheets were clean....staff was below average.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 24, 2024
Greetings Adrian,I'm sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can.If there is anything that we can do to improve your experience, please do not hesitate to let us know. We hope that you will give us another chance in the future.Thank you for your time,Hotel Management

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 24, 2024
Greetings Molly,Thank you for choosing the Holiday Inn Express-College Park in College Park, GA for your stay. Commitment to service and guest satisfaction is our main concern.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Our flight got cancel due to weather when we tried to reschedule they refused to work with us and said I’ll had to pay again.
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 24, 2024
Greetings Jose,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.

2/10 Terrible

Jeremy

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Ebony Davis on Mar 24, 2024
Greetings Jeremy,I am sorry for the miscommunication that took place between us. I understand how frustrating it can be when you are not able to get the help you need. I will do my best to ensure that this does not happen again in the future. I apologize for any inconvenience that we may have caused.

8/10 Good

tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was as advertised, breakfast was ok with the exception of the eggs being cold and no microwave to reheat.
Stayed 1 night in Mar 2024
Response from brighteyes on Mar 21, 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Sydne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from brighteyes on Mar 21, 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from brighteyes on Mar 21, 2024
Thank you for taking the time to complete our survey about your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager