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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
8304 Cherokee Blvd, Douglasville, GA

Reviews

6.6
Rating 10 - Excellent. 102 out of 401 reviews" "
Rating 8 - Good. 100 out of 401 reviews" "
Rating 6 - Okay. 78 out of 401 reviews" "
Rating 4 - Poor. 54 out of 401 reviews" "
Rating 2 - Terrible. 67 out of 401 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Canetha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Doesn't show the trailer park in the back. Thin walls. I was awakened by constant head boards banging. My final straw should have been the one roach. To their credit they did act swiftly and get a gentleman on it but then it was like a party. Where once there was one was several
Stayed 4 nights in Apr 2024
Response from Brencie on Apr 17, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again

6/10 Okay

Kimberly

Travelled with pets
Disliked: Staff & service
Ive stayed at this econo several times....ive never really had a complaint.... my only issue is the lady that works during the day is very very rude. She has a nasty attitude. My first encounter with her was a while back when i went in to try and get a room and couldnt because she said they didnt allow big dogs which i know isnt true because of the amount of times i had already stayed there with my fur baby and it was never an issue
Stayed 1 night in Apr 2024
Response from Karly on Apr 12, 2024
Dear Kimberly,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

4/10 Poor

solomon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet molding and stinky
Stayed 4 nights in Apr 2024
Response from Brencie on Apr 11, 2024
Thank you for taking the time to give us feedback on your stay. We do apologize for the issues with the carpets. Our goal is to provide our guests with an exceptional stay. We look forward to seeing you in the near future.

2/10 Terrible

solomon

Disliked: Cleanliness, staff & service, property conditions & facilities
The city cannot owned the hotel and that can be dirty like that. I hope next year you will do better Douglasville GA.
Stayed 2 nights in Apr 2024
Response from Brencie Pittmon on Apr 9, 2024
Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service. Thank you for your kind words on behalf of our hotel.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Karly on Apr 2, 2024
Dear Carl,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 3 nights in Mar 2024
Response from Brencie on Mar 20, 2024
Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service. Thank you for your kind words on behalf of our hotel.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Gisselle

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property wasn't too bad. It was pretty nice
Stayed 1 night in Feb 2024
Response from Brencie on Feb 29, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service. Thank you for your kind words on behalf of our hotel.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Isaiah

Stayed 1 night in Feb 2024
Response from Brencie on Mar 20, 2024
Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service. Thank you for your kind words on behalf of our hotel.For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
Nasty small in hallways, dirty,loud stay away.
Stayed 1 night in Feb 2024
Response from Karly on Feb 28, 2024
Dear Brenda,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Suave

Travelled with group
Liked: Amenities
Clean rooms good room service
Stayed 1 night in Feb 2024
Response from Brencie on Feb 17, 2024
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Loveian

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Karly on Jan 30, 2024
Loveian,Thank you so much for the review. We appreciate the feedback and hope to see you back soon!

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin and you can hear everything from other rooms and in the hall! Saw multiple cockroaches in our room and in the facility! The people above our room were very loud and inconsiderate and the staff told me I had to deal with it when I got woke up at 230 and 3 am! The whole location smelled like marijuana! Will never stay here again
Response from Brencie on Jan 29, 2024
Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Best Wishes

2/10 Terrible

Regenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Started out great. Staff was friendly until I noticed the room Infested with roaches, did not feel comfortable leaving my suitcase in the room, They deactivated my room card without my permission and they were rude once I complained about the infestation instead of offering a reasonable solution like a refund.With that type of infestation , they are fully aware of it. . Would not recommend.
Stayed 2 nights in Jan 2024
Response from Brencie on Jan 29, 2024
Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Best Wishes,

2/10 Terrible

Ruth D

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very worn hotel. Room keys repeatedly not working. Thin walls with neighbors partying half the night. Power went out one night; HVAC stopped and never came back on. One night and half day (checked out) with no air circulation. Should have been a non-smoking room but very bad smelling room. Tried to get room change but wasn't available. Smell was so bad it made my kids nauseous. Shower was very hard to operate - not user friendly.
Response from Brencie on Jan 25, 2024
Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, room comfort
Alice
Stayed 1 night in Jan 2024
Response from Brencie on Jan 24, 2024
Your feedback about ___[insert guest issues]___ is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Brencie on Jan 21, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Loveian

Stayed 1 night in Jan 2024
Response from Karly on Feb 9, 2024
Loveian,Thank you for leaving a review. We hope to see you back soon.

10/10 Excellent

Bridgette

Stayed 3 nights in Jan 2024
Response from Brencie on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Connie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Brencie on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brencie on Jan 15, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Susie1
Stayed 2 nights in Jan 2024
Response from Karly on Jan 12, 2024
Connie,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Ppl was rude and was filled with roaches
Stayed 2 nights in Dec 2023
Response from Karly on Jan 12, 2024
Dear Guest,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

Loveian

Liked: Staff & service
Disliked: Property conditions & facilities
It’s convenient
Stayed 5 nights in Dec 2023
Response from Karly on Jan 12, 2024
Thank you for the review.

8/10 Good

Leo

Travelled with family, Travelled with pets
Close to restaurants
Stayed 1 night in Dec 2023
Response from Brencie on Jan 1, 2024
I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The receptionist named Linda I heard her speaking Spanish but she didn't want to provide me with the service in Spanish.
Stayed 1 night in Dec 2023
Response from Brencie on Dec 29, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us! We are trying to teach all of our staff Spanish but we are all still new to it.We hope to see you again soon!

2/10 Terrible

Katheryn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn't stay here
Between the moldy carpet and the cockroaches, I was pretty disappointed.
Stayed 1 night in Dec 2023
Response from Brencie on Dec 23, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.. We are looking to replace our carpets real soon. We hope for an opportunity to properly host you in the future

2/10 Terrible

Sheshonne

Liked: Cleanliness
Disliked: Staff & service, room comfort
Do not stay here!!!!!
My reservations were for a king size smoking room and that’s what I paid for. When I got to my room it was a non smoking room and the lady at the front desk had an attitude and told me she couldn’t help me. THEN I took a shower and come out the bathroom to 2 men opening my room door!!! They sold my room AGAIN and I had complete strangers standing in my room! I again contacted the front desk and was told it was a computer glitch! She was rude and short with me! Cannot believe this is how Choice runs things!!!! HIGHLY DISAPPOINTED!!
Stayed 1 night in Dec 2023
Response from Brencie on Dec 19, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Please see our hotel amenities, we do not offer breakfast, only coffee. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Keith

Stayed 1 night in Dec 2023
Response from Brencie on Dec 17, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the futur

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brencie on Dec 17, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the futur

10/10 Excellent

Jackie

Stayed 5 nights in Dec 2023
Response from Brencie on Jan 3, 2024
We are thankful for our guests and Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us!We hope to see you again soon.Sincerely,Brencie PittmonGeneral Manager

6/10 Okay

Loveian

Liked: Staff & service
No laundry facilities that work plus to expensive. No breakfast ready in the mornings
Stayed 1 night in Dec 2023
Response from Brencie on Dec 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Terrell

Liked: Staff & service, amenities, property conditions & facilities
Staff is very helpful
Stayed 4 nights in Dec 2023
Response from Brencie on Dec 14, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting.Thank you so much for your business and we look forward to seeing you in the future.Kind regards

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Brencie on Dec 11, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting.Thank you so much for your business and we look forward to seeing you in the future.Kind regards

6/10 Okay

Aundrae

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too many bugs
Stayed 3 nights in Dec 2023
Response from Brencie on Dec 9, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brencie on Dec 8, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

4/10 Poor

Renikka

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First I wanna say the staff is amazing. But the rooms are not completely clean. The security doors are not secure.
Stayed 7 nights in Nov 2023
Response from Brencie on Dec 6, 2023
Thank you for your feedback on your stay. Please reach out to me or to my front desk to inform us of details so that we can correct this within our staff. We do try to ensure the side doors stay closed. We appreciate you being a valued guest and look forward to seeing you again soon!

6/10 Okay

Stephen

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Internet did not work could not get to work safe tryed very hard
Stayed 1 night in Dec 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Chakeria

Stayed 1 night in Dec 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Ericka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for 10 minutes and my family and I left. Roaches. We killed 5 and more were crawling around in the bathroom and on the TV. The whole hotel smelled just terrible.
Stayed 1 night in Dec 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was an excellent value for the price that I paid even though the room heating unit was somewhat noisy.
Stayed 1 night in Nov 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

8/10 Good

Loretta

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Low frills property but very comfortable. Convenient location and friendly staff. Only issue was the room key kept demagnitizing. Otherwise a great stay.
Stayed 4 nights in Nov 2023
Response from Brencie on Dec 1, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Loveian

Liked: Cleanliness, staff & service
Easy stay
Stayed 1 night in Nov 2023
Response from Brencie on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.As a guestr you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

8/10 Good

Loveian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff always willing to help
Stayed 6 nights in Nov 2023
Response from Brencie on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.As a guestr you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to usWe hope to see you again soon.

2/10 Terrible

Cristina

Stayed 4 nights in Nov 2023
Response from Brencie on Dec 17, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

julian

Stayed 1 night in Nov 2023
Response from Brencie on Dec 14, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting.Thank you so much for your business and we look forward to seeing you in the future.Kind regards

10/10 Excellent

MIchelle

Stayed 1 night in Nov 2023
Response from Brencie on Dec 8, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again
Won’t be staying here again. The wifi didn’t work, room had an odor that smelled like smoke when walking in. Not the standard hotel I am used to staying in, but it was close to my location I was going in the area.
Stayed 1 night in Nov 2023
Response from Brencie on Nov 14, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

8/10 Good

Terrell

Stayed 3 nights in Nov 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

Equilla B

Stayed 1 night in Nov 2023
Response from Brencie on Dec 5, 2023
We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

Night

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Brencie on Nov 4, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.For any other commentary, we welcome you to reach out to us or by visiting.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,