Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Reviews of Best Western Atlanta Cumberland/Galleria Hotel

2.5 out of 5
Best Western Atlanta Cumberland/Galleria Hotel
1200 Winchester Parkway, Smyrna, GA

Reviews

7.4

Good

Rating 10 - Excellent. 86 out of 236 reviews" "
Rating 8 - Good. 65 out of 236 reviews" "
Rating 6 - Okay. 31 out of 236 reviews" "
Rating 4 - Poor. 29 out of 236 reviews" "
Rating 2 - Terrible. 25 out of 236 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaileen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 1 night in May 2024

4/10 Poor

Tammy

Disliked: Property conditions & facilities
Smelled of cigarettes everywhere. Could never get the television to work it was plugged into extension cord just not what I expected. Breakfast area was extremely hot and area was not clean.
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Hi Tammy,We apologize for the issues you encountered during your stay. Your feedback regarding the smell of cigarettes, TV, and breakfast area cleanliness is important to us, and we will address these concerns immediately. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short of your expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Quality Rooms, Excellent Service
Stayed 4 nights in May 2024
Response from Sophia CSR on May 25, 2024
Hi David,It's great to hear you had a positive experience! Friendly staff, quality rooms, and excellent service are essential elements for a memorable stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable visit.

8/10 Good

Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in May 2024
Response from Sophia CSR on May 23, 2024
Hi Ernesto,Our team is thrilled to hear that you had a great experience with our services and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I think for a quick night stay it was great, the beds were clean, easy to park. Very quiet area, easily accessible. The free breakfast was bad. And the bathroom, or elevator didnt seem clean.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 23, 2024
Hi Mary,I am pleased to hear that you found your stay convenient and the beds clean in our quiet and easily accessible location. However, we apologize for the shortcomings with the breakfast and the cleanliness of the bathroom and elevator. We'll address these issues promptly to ensure a better experience for our guests in the future.

4/10 Poor

Nicholas

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The king size bed was very comfortable and the blackout curtains were nice. The faucet pressure in the bathroom was very low and at times not very functional. The shower water was often cold and would take about 10 minutes to heat up (no exaggeration). After taking a shower, the bathroom would flood with water, only having a single drain, which never helped it drain completely. That became uncomfortable. The floors of the walk in shower and bathroom had also not been cleaned very well upon arrival. On our second day in town, I asked for a new set of towels and they only had one towel, hand towel, and floor towel to give me; they had nothing else to spare. The pool area was not kept up, rocks in the pool, trash on the ground and clearly not well kept. It was a place to sleep for a couple of nights but nothing more. Wouldn’t recommend!
Stayed 2 nights in May 2024
Response from Sophia CSR on May 21, 2024
Hi Nicholas,We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.

4/10 Poor

HOLLY

There was limited hot water in the shower. No breakfast left nor did they replenish it. Limited staff to help with check in.
Stayed 1 night in May 2024
Response from Sophia CSR on May 21, 2024
Hi Holly,It's disappointing to hear about the limited hot water in the shower, the lack of breakfast availability, and the challenges with check-in due to limited staff. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future.

2/10 Terrible

Candy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was very upsetting to get there and being told no hot water after driving many hours and all you want is shower and rest. Hotel had a smell too and elevator was dirty. Needs improvement of hygiene
Stayed 5 nights in May 2024
Response from Sophia CSR on May 21, 2024
Hi Candy,I am truly sorry for the disappointing experience you had during your recent stay. We value your feedback and are committed to making improvements based on your input. Please accept our apologies for falling short of your expectations. We hope you'll reconsider and give us another chance in the future.

8/10 Good

Samantha

Travelled with partner
Liked: Property conditions & facilities
We stayed for one night and the only downfall is no hot water in the shower, other than that everything was good and clean. Also if you stay in the first floor, you may hear noise from the ballroom parties they have going on.
Stayed 1 night in May 2024
Response from Sophia CSR on May 21, 2024
Hi Samantha,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sophia CSR on May 21, 2024
Dear Guest,We apologize for any inconvenience you may have experienced during your visit. Please provide us with specific details about any areas of dissatisfaction so that we may address them and make necessary improvements. Our goal is to provide better service for you in the future.

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water the first day Internet not working on and off The iron not working telephone not working poor customer service he supposed to get a breakfast. They would have white bread, eggs and sausage milk, no yogurt no muffins no coffee sometimes creamer. Staff was very lax. Daisy did not care about your concerns and did not want to give any discounts for the total inconveniences of the property. .
Stayed 4 nights in May 2024
Response from Sophia CSR on May 21, 2024
Hi Cassandra,We apologize sincerely for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously, and we will address each of these issues promptly to ensure they are not repeated in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to restore your confidence in our hotel during any future visits.

8/10 Good

Bria M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite. My room was not ready after checkin hits began and my room initially did not have the microwave I paid for. The issue was later resolved
Stayed 2 nights in May 2024
Response from Sophia CSR on May 21, 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel quiet. However, we apologize for the inconvenience of your room not being ready at check-in and the missing microwave. We're glad that the issue was eventually resolved. We appreciate your understanding and look forward to providing a smoother experience on your next visit.

4/10 Poor

Rebekah

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was lots of parking and rooms were clean. The bathroom had a high counter with a vessel sink making it challenging for children to use. The plumbing was leaking next to the toilet, which I wanted to tell the front desk about in the morning but staff was non-existent. For checkout I just tossed my key in a pile that others started by the front desk computer. The complimentary breakfast was, as my husband describes, a joke. It was barely stocked, the waffle batter was so runny that the minute you touched the waffle to get it out it deflated like a melted balloon and you had to peel it off the iron. Price was food and easy to get to the aquarium.
Stayed 1 night in May 2024
Response from Sophia CSR on May 21, 2024
Hi Rebekah,I am pleased to hear you appreciated the ample parking and clean rooms. We apologize for the inconvenience caused by the high counter in the bathroom, the plumbing issue, and the lack of staff at checkout. Additionally, we're sorry to hear that the complimentary breakfast did not meet your expectations. We appreciate your comments and will address these issues to improve our services.

6/10 Okay

Desmona

Na
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities
Its good
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 17, 2024
Hi Diego,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you had a positive stay. We hope to have the pleasure of hosting you again soon.

6/10 Okay

RUBEN

Travelled with family
Disliked: Staff & service, amenities
I was disappointed by the brand, Best Wester. I was expecting the service I regularly receive from this chain. The absence of staff was noticeably, specifically during breakfast. The room’s beds were unacceptable. The mattress needs to be replaced. There was a very unpleasant smell in hall.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Hi Ruben,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope you'll reconsider and give us another chance in the future.

2/10 Terrible

Vijay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a worst experience not safe for family stay...I was travelling with my son 11 years old booked for 2 days. At 3 am hearing a continous knock sound on the wall for 2 hours reported to front desk ask them to change room they denied when i asked i want to leave please cancel my 2nd day stay they denied. I didn’t stayed for 2 night cannot risk my kid life and stay next to psycho. The hallway smell like weed... The hotel management didn't have a courtesy to refund my 2nd night stay guys my humble requeat this place ia not safe for kids and family
Stayed 2 nights in May 2024
Response from Sophia CSR on May 17, 2024
Hi Vijay,Thank you for sharing your valuable feedback. Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Gnani

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Hi Gnani,We appreciate your review and are pleased to know that you had a good experience with us. Your kind words mean a lot to our team and we hope to welcome you back soon.

6/10 Okay

Kerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Owners need to properly invest.
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Hi Kerry,Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. We value your input and will certainly consider your suggestion for further investment to enhance our property. We hope to have the opportunity to exceed your expectations on a future visit.

8/10 Good

Sietze

Liked: Staff & service
Check in was fast and reception area looked good. Only one elevator in use for the rooms. The room was spacious, but the bathroom needs attention. Breakfast was standard (come early). Overall, everything was nice for the price paid.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 15, 2024
Hi Sietze,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

4/10 Poor

Gaylord

Business traveller
Disliked: Cleanliness, staff & service, amenities
i was in the breakfast area prior to 9am...at 905 i asked for milk for my cereal and they said no cause it was after 9am...terrible customer service and my bathroom could have been cleaner, and i had to take a cold shower
Stayed 2 nights in May 2024
Response from Sophia CSR on May 15, 2024
Dear Guest,I deeply regret the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable, and we're taking immediate action to address the issues with our team. We're committed to restoring your trust in our hotel and ensuring a more satisfactory experience in the future. Please accept our sincerest apologies.

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, amenities
So I get to my room after a long 4 hour drive of course the first thing I wanted to do was take a shower towels were obviously old and out dated as one of my towels had paint or nail polish on it. That wasn’t the worst part , there was literally no hot water none!!! I called the front desk and I was told a new boiler was installed to let the water run for a min. Ok no problem I literally left went to get food while the shower stayed running came back water did not even attempt to get hot. I called down again and spoke to a manager his name was Randall he inform me the same that maintenance ensured him that everything was connected correctly so I told him to come up himself to feel the temp of the water he said no it was ok I said well can you change me rooms or something he stated there were no other rooms available and that he would refund my money. Something told me to go down stairs to double check the vacancy of the hotel I really wanted that hot shower and while going down the elevator I meet a gentleman that literally was upset his water wasn’t hot as well and stated to me that they were changing his room so they mysteriously came up with a room after telling me they didn’t have any so at this point I was over it I made sure I got the managers name to ensure I got my money back
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Hi Daniel,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Lovely staff
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Hi Deon,Our team is delighted to hear your positive feedback. We are thrilled that you enjoyed the great location and experienced excellent service from our staff. Your satisfaction is our priority, and we can't wait to welcome you back for another memorable stay.

8/10 Good

Pierce

Liked: Staff & service, property conditions & facilities
It was cool
Stayed 2 nights in May 2024
Response from Sophia CSR on May 15, 2024
Hi Pierce,We would like to express our gratitude for your review. Our team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

4/10 Poor

Britney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rating needs to be lower. This place I would never say it’s great. I expected so much more.
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 13, 2024
Hi Britney,It is disheartening to read your opinion about our hotel. We apologize for any inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Desmona

It is very close the Atlanta Braves Stadium
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 13, 2024
Hi Desmona,We are glad to hear that our hotel's proximity to the Atlanta Braves Stadium was convenient for you! Thank you for choosing to stay with us, and we hope you had a fantastic time. If you're ever back in the area, we'd love to welcome you again!

10/10 Excellent

LeJohnny

Liked: Amenities, property conditions & facilities
Nice inside
Stayed 1 night in May 2024
Response from Sophia CSR on May 9, 2024
Dear Guest,Creating a welcoming and comfortable atmosphere for our guests is our priority, and we're thrilled that you enjoyed your experience. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in May 2024
Response from Sophia CSR on May 8, 2024
Hi Jeremy,We are delighted to hear that you found our hotel to be good value. Your rating is greatly appreciated, and we will work hard to make further improvements to ensure that your experience is nothing short of perfect on your next visit. We are eagerly looking forward to welcoming you back soon.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
NO HOT WATER IN MY ROOM! Then moved to a new room where there was food in the refrigerator and opened cups on the bathroom counter. The room was otherwise clean and staff was friendly.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 8, 2024
Hi John,We apologize for the inconvenience you experienced with the hot water in your initial room and for the oversight in the cleanliness of the second room. This does not meet our standards of service, and we appreciate your understanding as we work to address these issues promptly. We're glad to hear that our staff was friendly and that the room was otherwise clean. Your feedback is invaluable, and we'll use it to ensure a better experience for our guests in the future.

8/10 Good

Satheesh

Stayed 1 night in May 2024

10/10 Excellent

Camille

Stayed 1 night in May 2024

10/10 Excellent

Christopher

Stayed 2 nights in May 2024
Response from Sophia CSR on May 25, 2024
Hi Christopher,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It's the seventh time I've stayed there! The area is super safe. at the same exit of I 285
Stayed 2 nights in May 2024
Response from Sophia CSR on May 6, 2024
Hi Luis,It's great to hear that you felt safe and found our hotel and the surrounding area convenient for your travels. We appreciate your continued loyalty and look forward to welcoming you back for many more stays in the future!

8/10 Good

B.

Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Michelle

Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Hi Michelle,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 Excellent

Dotty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local, clean, affordable
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Hi Dotty,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Johnattan

Travelled with family
Liked: Staff & service
Disliked: Amenities
Old renovated hotel with few imperfections.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Hi Johnattan,Thank you for your feedback. We appreciate your understanding as we continue to improve our facility. We hope you enjoyed your stay overall and would be honored to welcome you back in the future.

10/10 Excellent

DEQUESTA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Staff is nice
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Dear Guest,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

2/10 Terrible

Adazjia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Zackery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean rooms. Nice staff
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Hi Zackery,It's fantastic to hear that you had a great experience at our hotel. Thank you for your kind words about our clean rooms and friendly staff. We look forward to welcoming you back for another enjoyable stay!

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Found roaches in the bathroom, ac had mold and rust on it, absolutely no hot water or water pressure and the walls were so thin you could hear everyone on the floor and above you go in and out of any room. We left a day early because we couldn’t bare to be there another day and risk roaches in our stuff. It’s also not in a safe area.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Nicole,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

2/10 Terrible

Rajesh

Disliked: Cleanliness, property conditions & facilities
Shower tub was clogging. Hair every where. Bath towels too stiff and no quality
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 27, 2024
Hi Rajesh,We apologize for the inconvenience you experienced with the shower tub and the quality of the bath towels. Your feedback is important to us, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Federick

Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 17, 2024
Hi Federick,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

4/10 Poor

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a roach on my door handle, the carpet was wet, all of the pillow cases were dirty, and the shower handle came off in my hand.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Hi Ashley,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Okay

Lanea, West Blocton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Hi Lanea,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Alice

Liked: Staff & service
Everyone was so polite and it was good vibes definitely would stay again
Response from Sophia CSR on Apr 23, 2024
Hi Alice,We are thrilled to hear you enjoyed our hospitality and had a positive experience! We can't wait to welcome you back for another memorable stay.

4/10 Poor

Tashara

Travelled with family
Disliked: Staff & service
The property was in a great location check in was quick room was ok. Show drainage was slow lean a puddle of water at your feet. For a reservation for 4 adults only 2 towels and wash clothes had to wait to shower the next day as non was available. Having to track down house keeping just to get stuff so the other 2 people could shower was crazy.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Tashara,I appreciate your detailed feedback and apologize for the inconvenience you experienced during your stay. We'll address the issues with the shower drainage and ensure that our housekeeping team is more attentive to guest needs in the future. Thank you for bringing this to our attention.

4/10 Poor

Leroy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Leroy,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Olanrewaju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 23, 2024
Dear Guest,We are overjoyed to hear that you loved every aspect of your stay with us. Your satisfaction is our greatest reward. We can't wait to welcome you back for another unforgettable experience!

8/10 Good

Maylene Perez, Riverview

Travelled with group
It wasn't a big problem, but on the third day, we removed the sign "Do not disturb" so they could come to take the trash and bring more towels. Everything was the same when we returned to the hotel that night. The next day, we notified them, and when we came back, everything was already cleaned.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 21, 2024
Dear Guest,Thank you for sharing your experience. We apologize for the oversight on the third day but are glad we could promptly rectify the situation once notified. Your comfort is our priority, and we appreciate your understanding. We look forward to providing you with a seamless experience on your next visit.