Piscine intérieure, piscine extérieure en saison, parasols

Grand Hyatt Athens – Avis

5 out of 5
Grand Hyatt Athens
115, Syngrou Avenue, Athens, Attica

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 59 avis sur 101." "
Note de 8 – Bien, d’après 20 avis sur 101." "
Note de 6 – Acceptable, d’après 12 avis sur 101." "
Note de 4 – Médiocre, d’après 3 avis sur 101." "
Note de 2 – Terrible, d’après 7 avis sur 101." "

9,0/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Raquel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This hotel was fantastic. But, it's a solid 30 minute walk to anywhere you want to be. If you prefer walking over driving, I'd get something closer to the attractions.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Leila, Irvine

Points faibles : Commodités
Old Furnitire and room was so tiny
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Shelia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Staff did a wonderful job taking care of me after my Flight was canceled and rerouted. The airlines sent my bag to a destination I didn’t go so I had no toiletries when I arrived neither did I have a change of clothes. They gave me a toiletries to help! I loved my room too for the short time I was there! Beautiful place.
Séjour de 1 nuit en mai 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 22 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. Your kind words about the courtesy and service provided by our staff are deeply appreciated. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Sonya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful!! We loved it
Séjour de 2 nuits en mai 2024
Evelina Nikolarakou a répondu le 21 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Scott

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel was nice staff was great! You have to take a taxi to acropolis area but was only 10 euros. Not a lot to do in the area around the hotel. They have a great spa and the roof top pool and restaurant are excellent the views of the acropolis at night were stunning.
Séjour de 4 nuits en mai 2024
Evelina Nikolarakou a répondu le 21 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 – Terrible

miguel

Points faibles : Propreté, service et personnel
Bad services wrong room
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Ira

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en avril 2024
Evelina Nikolarakou a répondu le 21 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 – Bien

Michaela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Die Aussicht und der Pool in der 8.Etage sind beeindruckend. Das Frühstück ist reichhaltig. Die Speisen im Restaurant sind nicht ganz so gut.
Séjour de 3 nuits en mai 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 8 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are delighted to know that you enjoyed the time spent with us and specifically our stunning views of the Acropolis and the variety of our culinary offerings at breakfast. However, we regret to hear that you didn't particularly enjoy the dinner at our restaurant.We take into consideration our guests' comments, as they help us and contribute to the continuous improvement of our services.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 – Bien

Magali, HACIENDA HEIGHTS

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel Restaurant food is not good.
Séjour de 3 nuits en mai 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 9 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!We would like to extend our sincere gratitude for sharing your recent experience with us.We are delighted to know that you enjoyed the time spent with us, however, we truly regret to hear that we did not meet your expectations with regards to the food in our restaurant.Please rest assured that we take your feedback seriously and will strive to address any issues raised to enhance the quality of our services for all our guests.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Ivan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is very nice though the area surrounding it looks very dirty.
Séjour de 1 nuit en mai 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 7 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for another exceptional stay in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Melanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 9 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay, and that we could live up to your expectations in all areas. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Ben

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time in Athens for my birthday, this hotel is lovely, the staff, breakfast and the rooms were immaculate. Will be returning in the future. Many thanks
Séjour de 4 nuits en avril 2024
Evelina Nikolarakou a répondu le 6 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. Regarding the purpose of your stay, we are very happy you chose to celebrate such special occasion with us.It is truly gratifying to know that every aspect of your stay, from the hotel's facilities to the rooms, the breakfast and the service provided by our staff met your expectations to perfection. We strive to create memorable experiences for all our guests, and your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Gabay

Séjour de 1 nuit en avril 2024
Evelina Nikolarakou a répondu le 6 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Diana

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This hotel is very comfortable and clean. There is a stop for the Hop on hop off your bus right outside the door which was great. Not many dining options around but there were a couple of good restaurants. Overall great experience.
Séjour de 2 nuits en avril 2024
Evelina Nikolarakou a répondu le 6 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Jianrong

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 2 mai 2024
Dear Esteemed Guest,Greetings from sunny Greece!We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

MURAD

Séjour de 2 nuits en avril 2024
Evelina Nikolarakou a répondu le 21 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 – Terrible

Brittany

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
Séjour de 1 nuit en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 2 mai 2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 – Terrible

Brittany

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Propreté, commodités
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
Séjour de 2 nuits en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 2 mai 2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 – Bien

Robert

Séjour de 2 nuits en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 22 mai 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay with us and that we could live up to your expectations.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

GUS, PARKLAND

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is excellent! The rooms are great! The service amazing
Séjour de 6 nuits en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 30 avr. 2024
Dear Mr. Armenakis,Greetings from Grand Hyatt Athens,Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It is truly gratifying to know that every aspect of your stay, from the facilities, to the rooms and the service met your expectations to perfection. We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Stunning view of the Parthenon.
Séjour de 1 nuit en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 26 avr. 2024
Dear valuable guest,Thank you for your glowing review! We are thrilled you enjoyed the majestic Acropolis view.The kind words about our scenery truly make our day.I will be sure to share your praise with our team.We'd love to welcome you back in the near future to create more unforgettable moments!

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect option. Great brea
Séjour de 1 nuit en avril 2024
Evelina Nikolarakou, Guest Service Manager a répondu le 26 avr. 2024
Dear valuable guest,Thank you for sharing your fantastic experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!

8/10 – Bien

Jessica

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The room was good until i looked under the bed , there was a thick film of dirt under there . I happed to look my second to last day so i didn’t complain , just packed up my stuff and got ready to leave . Other than that it was a good stay the shower was a little tricky.
Séjour de 3 nuits en mars 2024
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest,Thank you for sharing your experience. We take all feedback seriously and are looking into the concerns you've raised. Our goal is to ensure every guest has a seamless stay. We appreciate your patience as we address this matter internally.Warmest regards,Nancy MakriGuest relations Manager

10/10 – Excellent

Graham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 – Bien

Andrea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 – Bien

Choudhry Yasir, Coulsdon

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Very good hotel, very good breakfast with amazing views, great facilities specially swimming pool and spa facitilities were really good for the kids
Séjour de 3 nuits en avril 2024
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards, Nancy MakriGuest Relations Manager

6/10 – Acceptable

Hannah

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
The staff was super nice, breakfast was great with beautiful views from rooftop breakfast room. Only concern was very small bathroom/shower door not able to block water splashing at all, bedroom would be wet even you are super careful
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest, Thank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy MakriGuest Relations Manager

8/10 – Bien

Ashkan, Rotterdam

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel
Séjour de 3 nuits en mars 2024
Grand Hyatt Athens a répondu le 2 avr. 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

10/10 – Excellent

Damian Nicholas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
Grand Hyatt Athens a répondu le 2 avr. 2024
Dear Mr. Nicolas, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

8/10 – Bien

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel, friendly staff.
Séjour de 6 nuits en janvier 2024
Grand Hyatt Athens a répondu le 31 mars 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

Justin Wallace

Séjour de 5 nuits en mars 2024
Grand Hyatt Athens a répondu le 21 avr. 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

6/10 – Acceptable

Yihang

Séjour de 1 nuit en mars 2024
Grand Hyatt Athens a répondu le 31 mars 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

jahanara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All
Séjour de 2 nuits en mars 2024
Grand Hyatt Athens a répondu le 25 mars 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

vasilios

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Great staff
Séjour de 8 nuits en mars 2024
Grand Hyatt Athens a répondu le 18 mars 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards, Nancy Makri

2/10 – Terrible

QIUPING

Séjour de 3 nuits en décembre 2023
Grand Hyatt Athens a répondu le 19 mars 2024
Dear Guest,We value your feedback immensely as it helps us identify areas for improvement. Your comments have been shared with our management team for further review and action.We would like to extend a personal invitation for you to contact us directly to discuss your concerns in more detail. Your satisfaction is our top priority, and we are committed to addressing any issues you may have experienced during your stay.Please feel free to reach out to us at and we will be more than happy to assist you in any way we can.Warm regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

Maria Pilar

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Grand hyatt is clean, spacious, has plenty of amenities, friendly staff. Nice location , nice and calm. Near city center.
Séjour de 5 nuits en mars 2024
Grand Hyatt Athens a répondu le 16 mars 2024
Dear Mrs. Pilar,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 – Excellent

vasilios

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and helpful staff
Séjour de 1 nuit en mars 2024
Grand Hyatt Athens a répondu le 16 mars 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 – Excellent

vasilios

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just great
Séjour de 8 nuits en février 2024
Grand Hyatt Athens a répondu le 16 mars 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

4/10 – Médiocre

David, Roseville

Voyage en groupe, Voyage d’affaires
Very regrettable experience to stay at this hotel. Don't book
Séjour de 3 nuits en mars 2024
Grand Hyatt Athens a répondu le 31 mars 2024
Dear Guest,We apologize for any inconvenience caused. Please feel free to contact us directly to address this matter.Kind regards,Nancy Makri Guest Relations Manager

8/10 – Bien

Denys

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Didn’t have a good view.Room was clean,but bathroom fan wasn’t working well. Could sense the smell of humidity.Signs of aging hotel are significant in the room.
Séjour de 3 nuits en mars 2024
Grand Hyatt a répondu le 12 mars 2024
Dear Guest Denys, hank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy Makri, Guest Relations Manager

10/10 – Excellent

vasilios

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice ataff
Séjour de 14 nuits en février 2024
Grand Hyatt a répondu le 12 mars 2024
Dear Guest Vasilios, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manage

8/10 – Bien

Virgil

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was just fine for what I was doing in Athens.
Séjour de 6 nuits en février 2024
Grand Hyatt Athens a répondu le 9 mars 2024
Dear Guest, Thank you for sharing your experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!Warmest regards, Nancy MakriGuest Relations Manager

10/10 – Excellent

judith

Séjour de 2 nuits en mars 2024
Grand Hyatt Athens a répondu le 25 mars 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

David

Séjour de 1 nuit en mars 2024
Grand Hyatt Athens a répondu le 25 mars 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was highly pleased with this location. There are many dining options with walking distance. The staff is very hospitable.
Séjour de 5 nuits en février 2024
Grand Hyatt Athens a répondu le 21 févr. 2024
Dear Guest Brian, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 – Excellent

Rani

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Grand Hyatt Athens a répondu le 18 févr. 2024
Dear Guest Rani, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

8/10 – Bien

Ahsen Manzoor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Luksus hotel med lækker spa og fantastisk udsigt
Lækkert hotel med super luksus, men vi havde problemer med aircondition den første nat, hvorefter de opgraderede os til hjørnesuite næste nat. Hovedpuderne havde desværre kun 1 hårhedsgrad. Det ville være super med lidt flere varianter. Morgenmaden var luksuriøs med panorama udsigt over hele Athen. Spa området var ekstrem luksus med stor svømmebassin, jacussi, sauna, tyrkisk bad osv. Virkeligt lækkert.
Séjour de 2 nuits en février 2024
Grand Hyatt Athens a répondu le 12 févr. 2024
Dear Guest Ahsen, Thank you for sharing your experience! We are delighted that our hotel met your expectations. We cannot wait to welcome you back to create more wonderful memories together! Warmest regards, Nancy Makri Guest Relations Manager

4/10 – Médiocre

Po Hui

Points faibles : État et installations de l’hébergement, confort de la chambre
Good service, bad experience
The staff was friendly but the hotel/room itself was disappointing, First we were given a room at the very very end of the hotel in a roundabout, literally over 5 minute walk after getting off the elevators, and the hotel is clearly not full based on empty rooms we saw and can still book during our stay. Also the hotel gave us signs to say they would charge for extra bottles of water after the first day, same with coffee pods. The night before we check out, bathroom smelled like backed up sewage. Also the gym yoga mats are disintegrating into little pieces of plastic all over the gym. Water is rarely available in the gym.
Séjour de 2 nuits en février 2024
Grand Hyatt Athens a répondu le 6 févr. 2024
Dear Po Hui,We are truly sorry your stay fell short of expectations. Your feedback is invaluable in our quest for improvement. We are actively addressing the concerns raised to ensure a better experience for future guests. We would love the chance to welcome you back and showcase the enhancements made.Warmest regards,Nancy makriGuest Relations Manager

10/10 – Excellent

Guguli

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was quiet
Séjour de 6 nuits en janvier 2024
Grand Hyatt Athens a répondu le 6 févr. 2024
Dear Guguli, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 – Excellent

Tom

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Leide en Grand Suite med privat basseng. Smakfult rom med utrolig flott bad. Svært god utsikt fra 8. og 9. etasje over mer eller mindre hele Athen. Anbefales👌
Séjour de 2 nuits en février 2024
Grand Hyatt Athens a répondu le 5 févr. 2024
Dear Mr. Tom,Thank you for sharing your fantastic experience! We are delighted that our hotel met your expectations. We cannot wait to welcome you back to create more wonderful memories together!Warm regards,Nancy MakriGuest Relations Manager