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"Room extremely clean and modern. A lot more room than expected from a typical hotel in Japan. Separate standing shower and toilet rooms were a pleasant surprise. Staff were warm and welcoming. Unlike other hotels in Japan, the staff will not store your luggage. You must utilize the luggage lockers provided. Once you check out, the locker become unavailable to you. Largest locker size will not accommodate larger luggage dimensions (could not fit my 28 inch luggage)."

"Overall they represent the highest level of excellence. The only thing for me was loud air conditioning vent which i couldn’t stop as the property custodians didn’t care to translate the instruction to English. Too bad, I could have sleep entire night instead of half. "

"Amazing amenities and staff which make the entire experience so worth it! I would definitely recommend for anyone who enjoys peace and relaxation with memories that will never be forgotten. "

"I am grateful to the service rendered by Nitta Teruo san and his team at the hotel. I had lost a hairline at the onsen area and thought I would never get it back. The hair clip, though small, was used by me since my pregnancy and had sentimental value. Teruo san went above and beyond to send the hair clip back to my next hotel in Tokyo. I really appreciate the team for going the extra mile to make our stay at the hotel a pleasant one. The hotel was huge and and the onsen was simply lovely. We will be back for sure!"

"Wonderful experience "

"The property was beautiful with historical Japanese architecture and amenities. We stayed in one of the villas, which was the quintessential Japanese ryokan experience. The room was very spacious. The outdoor onsen was perfect, but the indoor onsen could have been cleaner. The moisture from the hot spring steam seems to be taking a toll. Unfortunately, we had an awkward check-in experience being asked by one of the employees to wait outside because it wasn’t check-in time (it was 2:30pm, half an hour prior to check-in) even though other guests we had taken the shuttle from the train station with had been invited in. The rest of the check-in experience was not very warm or friendly, which tainted the rest of the stay for me. That said, the staff that served breakfast and helped us with check-out were wonderful and extremely friendly. "

"Beautiful big rooms ! "

"Very family friendly and lots of options for dinner and breakfast. "

"Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back. "