Arc del Wali Tours and Activities

Very friendly staff, amazing food and good location!

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

I normally don't review hotels but for this one i will gladly do it; the hotel staff was nothing short of amazing, extremely helpful and delightful. The hotel itself beautiful, clean, extremely well located and the rooms were spacious and everything perfect! The restaurant of the hotel was spectacular, we had dinner there on our first night and were completely blown away by the quality of its kitchen, a fact that was several times confirmed at breakfast every morning were everything was presented and done to perfection. This hotel is a 7 star disguised as 5 stars, would HIGHLY recommend it to anyone looking for the perfect stay at the perfect location with just the perfect staff!