Propriétés de vacances − Plateau anatolien

"nous avons réservé une suite familiale, dès l'arrivée dans la chambre, notre enfant s'est fait blessé le pied car il n'y a deux clous hyper pointus sur le sol , non visible. son pied a saigné non stop et la blessure representait un longeur de 2 cm. J'ai parlé avec l'hotel, qui disait qu'il peut prendre en charge uniquement le frais de taxi pour aller à l'hopital, rien de plus. Nous avons un différent pour l'indemnité du séjour. Finalement , sous menace d'appeler la police, l'hotel a pris en charge d'un diner d'environ 40 euros( Vs nuité 85 euros ), j'ai du négocier d'environ une heure pour obtenir gain de cause. C'est pas du tout normal pour un hotel de 4 étoiles. "

"Ville attrayante. Bonne localisation. Entretien des bâtis et finition à revoir Nuit agréable. Literie ok"

"Un grand merci au personnel "

"A day before my departure, I was informed by the hotel reception that I needed to change my room. However, when I visited the reception that same morning before leaving the hotel to inquire about my lost package, I was not informed about any room change. While I was out of the city during the day, I received a call from the hotel stating there was a problem in the bathroom and that a renovation was necessary, making the room change mandatory. I informed them that I would return in the evening and that the room change could be done then. When I returned to the hotel in the evening, our room was not ready yet. We were immediately asked to pack our belongings, and in the end, we were given a lower-standard room. Ms. at the reception behaved very rudely and indifferently. There was neither an apology nor any explanation for this confusion and inconvenience. Such behavior is absolutely unworthy of an employee at a five-star hotel. We did not accept the lower-standard room. Meanwhile, while we were packing our things, the phone lines in our room were cut off! When we wanted to speak to the hotel manager, he responded sarcastically, saying, "Then stay in the old room." Although we had already packed our belongings, I was shocked by this careless attitude and disrespect. Neither an apology nor a proposed solution was offered. Our grievance was almost mocked. This is definitely not a five-star hotel."

"Tüm "Personnel çalìsanlarí" harika... Sakìn, güvenìlír vé çarsìya çok yakín bìr Yerde... Tafsìye etmek ne demek... Yol'ûnuz düserse gîdîn derîm"