Stayed at this hotel for 5 days, a few positives: clean room, daily housekeeping, bus stop is right outside the hotel for to and from the Central area/station. Distance from airport using the transit was around 40mins. I was asked to pay 100$ (cad)as tourism tax upon checkin.
Beside the proximity to get to central wouldn’t recommend staying here.
The staff (some of them) were pretty rude, there was no air conditioning even though i was told there is. The room was literally very hot, making it difficult to sleep. Did ask reception to have a look at it 2-3 times but no help. Spent so much money to stay in a heated room, which is frustrating.
One of the morning at around 7.30 while leaving the hotel i asked the man at the reception if i could grab coffee n pay, i was told that breakfast area is only for people who paid for it during stay not just for coffee and that i can get one outside. Not the best customer service if you need people to come back again for their stay. The phone in the room was disconnected, did ask reception again to look at it but no help. Had to walk all the way to the restaurant to order room service for some food. The empty plates were not picked up from outside the room for 2 days, there were wine glasses lying around too from the another room for 2 days.
Do not book taxi from the reception as they charge double the price. Use uber instead if needed.