Interior detail

Reviews of Hotel Mercier

4 out of 5
Hotel Mercier
Rozenstraat 12, Amsterdam, Noord Holland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 994 reviews" "
Rating 8 - Good. 217 out of 994 reviews" "
Rating 6 - Okay. 73 out of 994 reviews" "
Rating 4 - Poor. 17 out of 994 reviews" "
Rating 2 - Terrible. 16 out of 994 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A adorable hotel that allowed you to feel like the history of the area
Stayed 3 nights in May 2024

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

4/10 Poor

David, Gypsum

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had a set of stairs leading to the bedroom very unsafe, lower level with no seating
Stayed 2 nights in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Zachary

Stayed 2 nights in May 2024

10/10 Excellent

Brianna, East Islip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Allison Ruth, San Francisco

Stayed 8 nights in Apr 2024

6/10 Okay

Catherine

Liked: Cleanliness
Area is great. Room window couldn’t open-broken window handle. Hallway was way too dark with many steps up/down along hallway-not convenient to keep lifting luggages up/down. Had a sick friend and requested an earlier check in -staff didn’t really accommodate her request in spite of telling them she was sick. Borrowed hotel umbrella and was told to return them-like really? Who would steal or forget to return to them?
Stayed 4 nights in Apr 2024

6/10 Okay

Arianna

Stayed 2 nights in Apr 2024

6/10 Okay

Emily, Denver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Sahika Ruzgar

Stayed 4 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at Hotel Mercier. It is in a wonderful location, walkable to many sights and close to a tram line. They offer a family suite that worked perfectly for our family of 4. I would definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Caron

Travelled with family
Ive stayed here before and it just feels a little tired in the rooms. Also no water to drink in room. Young inexperienced staff in bar which made the experience less polished and took away some magic. Lights too bright in restaurant so didnt go in.
Stayed 1 night in Mar 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very chic, superb location and lovely rooms - definitely go for a junior suite and above, and ask for a room with light as there are a few at the back with no light. Great for coming back to in between being out and about. Few things could be improved - restaurant staff were rude when telling us to eat non restaurant food upstairs. Could have been handle politely and more gracefully than with attitude. The toilet paper is super rough and needs to be replaced with softer. We went out to buy our own.
Stayed 3 nights in Mar 2024

10/10 Excellent

Annemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a visitor - very walkable! Beautiful clean rooms and friendly staff. Would recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly, the room was clean and quiet and more spacious than we thought it would be. They even let us checkout a little later and held our bags. Very close to Anne Frank Huis if you plan to go there, and close to the canal tours.
Stayed 1 night in Mar 2024

8/10 Good

dimitri

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dutch delight
Stayed 2 nights in Feb 2024
Response from Tim Team Hotel Mercier on Mar 1, 2024
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,TimTeam Hotel Mercier

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Tim Team Hotel Mercier on Mar 1, 2024
Dear Oliver,Thank you for your feedback. We appreciate your honest review and will use it to improve our services. If there's anything specific that you think we could do better, please feel free to let us know. We hope to have the opportunity to exceed your expectations in the future.Best regards,TimTeam Hotel Mercier

10/10 Excellent

paula

Lovely stay!
We loved the Mercier. The location was perfect and the staff made our experience effortless and delightful. We have already recommended to friends
Stayed 3 nights in Feb 2024
Response from Diego Team Hotel Mercier on Feb 13, 2024
Thank you for your glowing review, Paula!We're thrilled to hear that you had a lovely stay at Hotel Mercier. It's wonderful to know that our location and the efforts of our staff contributed to making your experience effortless and delightful. Your recommendation means a lot to us, and we're grateful for your kind words.We look forward to welcoming you back in the future and continuing to provide you with exceptional service.

10/10 Excellent

Christopher, Topeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel so much. Everyone from the front desk to the bar staff were amazing. The hotel was extremely clean and decorated very well. I would stay there again.
Stayed 2 nights in Feb 2024
Response from Diego Team Hotel Mercier on Feb 13, 2024
Thank you, Christopher, for your wonderful feedback!We're delighted to hear that you loved your experience at our hotel. It's fantastic to know that our team, from the front desk to the bar staff, provided you with amazing service. We take great pride in maintaining high standards of cleanliness and creating a well-decorated atmosphere for our guests to enjoy.We appreciate your kind words and are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Leila

Business traveller
Liked: Staff & service, property conditions & facilities
Wonderful room with incredible views on the top floor
Stayed 1 night in Jan 2024
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Leila,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your room with its incredible views on the top floor. Your satisfaction is our priority, and we're delighted that we could provide you with such a memorable experience.We look forward to welcoming you back for another fantastic stay in the future!Kind regards,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel with nice decor. Perfect location to walk out to shops and restaurants. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Jamie,Thank you for your fantastic review! We're delighted to hear that you found our hotel lovely with nice decor and enjoyed its perfect location for accessing shops and restaurants. Your recommendation means a lot to us!We hope to welcome you back soon for another enjoyable stay.Best regards,

2/10 Terrible

Oscar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My check in experience was terrible. I was given most likely the smallest and nosiest room in the hotel, and the manager was reluctant to give me another room. She came across as uncaring and standoffish. The clerk at the front desk was great. So…nice hotel, questionable management, nice people working at the front desk. Overall expensive and not worth to have the type of experience I had. I do not recommend it and will nit stay here in the future.
Stayed 2 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Oscar,We apologize for the inconvenience during your check-in and the disappointment with your room assignment.Your feedback about the manager's demeanor is noted, and we'll address it internally. We appreciate your positive remarks about our front desk clerk. Please know your feedback is invaluable, and we'll work to improve. We regret falling short and hope for the opportunity to welcome you back for a better experience.Best regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Diego Team Hotel De Hallen on Feb 8, 2024
Dear Kelly,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 Excellent

Claire

Travelled with partner
Excellent location. The room was smallish but pleasant, the bar is charming, and the staff were very friendly and helpful. The elevator kept breaking down, but that is minor. A great place to stay In Amsterdam.
Stayed 2 nights in Jan 2024
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Claire,Thank you for your 5-star review! We're thrilled to hear that you enjoyed our excellent location, pleasant room, charming bar, and friendly staff. Your feedback about the elevator has been noted, and we apologize for any inconvenience caused. We're delighted that overall you had a great experience with us and found our hotel to be a great place to stay in Amsterdam.We look forward to welcoming you back on your next visit!Best regards,

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great stay at Hotel Mercier. It is in a great location for walking around the city or taking trams, and is also close to shops and restaurants. We loved our room with the comfortable bed and breakfast was also good. The one thing is that housekeeping wasn’t very consistent and our room didn’t get cleaned every day, even when we were gone all day.
Stayed 6 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Sara,Thank you for your glowing review! We're thrilled to hear that you had a great stay at Hotel Mercier and enjoyed our convenient location, comfortable bed, and delicious breakfast.We apologize for the inconsistency in housekeeping during your stay. Please rest assured that we'll address this issue with our team to ensure a more consistent experience for our guests in the future.We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay soon!Best regards,

6/10 Okay

Yvonne

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Yvonne,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address any areas needing improvement.We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in quiet area
Beautiful facility, clean and well maintained. Helpful, friendly staff. Room was small (by American standards, but perfectly in line with most European hotels). Close to transport in beautiful area.
Stayed 5 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Bruce,Thank you for your wonderful review! We're delighted to hear that you found our hotel beautiful, clean, and well-maintained. It's great to know that our helpful and friendly staff contributed to your positive experience.We're glad you appreciated the location close to transportation in a beautiful area. Your feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

6/10 Okay

Cory

Travelled with family
Liked: Amenities, property conditions & facilities
Most of things were ok except one thing, which is not acceptable by any standard, Thursday, 22nd, came back to hotel around 4pm, came in the room ( we were staying three nights), nothing was done for house cleaning, except the tips left on table was taken. It meant the house maid came in, took the $ and left without doing any cleaning job. Need to inform the staff and then supervisor was called to see the situation before she call the maid to do the job. The maid came without showing any embarrassment and ask me to stay in the room while she was doing the cleaning job and I rejected.
Stayed 3 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Cory,We apologize for the inconvenience during your stay. Your feedback about the housekeeping issue is concerning, and we're sorry for the lapse in service. Rest assured, we'll address this with our team to prevent future occurrences. We appreciate your understanding and hope for the chance to make it up to you in the future.Best regards,

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staff, safe and comfortable area. I would definitely stay there again. The breakfast was good and very convenient. The only thing we had to get used to was the lack of a door between the bedroom and the bathroom sink area. A lovely hotel overall and a very pleasant stay. Thank you very much!
Stayed 7 nights in Dec 2023
Response from Diego Team Hotel De Hallen on Feb 8, 2024
Dear Pamela,Thank you for your fantastic review! We're thrilled you had a pleasant stay.Regarding the room layout, it's designed for aesthetics, including the lack of a door between the bedroom and bathroom sink area, which adds to the overall ambiance.We look forward to welcoming you back for another lovely stay.Best regards,

8/10 Good

Agar

Stayed 2 nights in Dec 2023
Response from Diego Team Hotel De Hallen on Feb 8, 2024
Dear Agar,Thank you for your review. We appreciate your feedback.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

Charlotte

Stayed 3 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 7, 2024
Dear Charlotte,Thank you for your 5-star review! We're delighted to hear that you had a positive experience during your stay. If there's anything else we can do to make your next visit even better, please let us know.We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Michela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay would stay again!!!!
Had an amazing stay here! Came here with my partner for a leisure trip, expected the room to be tiny by Amsterdam standards but it was a huge room with a living room attached to it. Not sure if all the deluxe rooms are like that but the room was massive, clean, and comfortable. The location was perfect, central to everything we wanted to do. Staff was super nice and helped with everything we needed. They don’t come in to change towels or tidy the room as often as one might expect but that didn’t bother us too much. I believe of the 5 nights we were there they only came in 2 times maybe 3 but I’m sure if you ask they’d be happy to accommodate. But overall great hotel and location, friendly staff and a clean quiet room. Also loved the aesthetic of the whole place!
Stayed 5 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 8, 2024
Thank you, Michela, for your outstanding review!We're thrilled you had an amazing stay and loved our deluxe room. Our team is delighted you found our location perfect and our staff helpful.Regarding housekeeping, we apologize for any inconvenience. While we have specific cleaning dates, we're always happy to accommodate requests for a tidy-up. Just let us know!Thank you for choosing us. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Diego Team Hotel Mercier on Feb 8, 2024
Dear Seamus,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Kind regards,

10/10 Excellent

Leigha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location, friendly and helpful staff, very clean and spacious rooms with comfy beds! Loved our 3 night stay here, would absolutely stay again!
Stayed 3 nights in Dec 2023
Response from Diego Team Hotel Mercier on Feb 8, 2024
Dear Leigha,Thank you for your 5/5 review! We're thrilled to hear that you had a fantastic experience during your stay with us.We can't wait to welcome you back for another wonderful stay in the future!Kind regards,

8/10 Good

John C

Travelled with family
Liked: Cleanliness, room comfort
Great Location. A bit pricey for what you get.
There was no door to the shower. I was sharing the room with my daughter so that was not good. Front desk operation is odd. The staff was very friendly but not able to solve our problems. Room temperature was a bit uneven. Elevator was always freezing. Beds were comfortable and room was very quiet. Nespresso and kettle in the room were very welcome.
Stayed 3 nights in Nov 2023

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel well located
Nice hotel in good location but bar service not great and bedroom cold. I contacted reception who had someone check this but I then couldn't slow air speed. Some instructions for heating and coffee machine would have been useful in rooms
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in the heart of Amsterdam. We were extremely happy with our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Breakfast was great and in a great location! Would definitely like to come back someday!

4/10 Poor

kwong yiu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing to share!
Stayed 4 nights in Nov 2023
Response from FO on Nov 17, 2023
Dear Kwong Yiu,We hope that you have enjoyed you stay at Hotel Mercier!Kindest regards,Team Hotel Mercier

10/10 Excellent

patricia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location. Easy to use transport. Staff was very friendly. 4 minute walk to the Anne Frank house. Central to many attractions. Would stay again.
Stayed 1 night in Nov 2023
Response from Team Hotel Mercier Amsterdam on Nov 2, 2023
Dear Patricia,Thank you for sharing this amazing review online! We are delighted to read that we could help you to make your stay at Hotel Mai a memorable one.It would be our pleasure to welcome you back to Hotel Mercier.Kind regards,NikitaTeam Hotel Mercier Amsterdam

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't Change a Thing
There is nothing I would have changed about this hotel, the location, the decor, the service was excellent! I would definitely stay there again next time I'm in Amsterdam!
Stayed 4 nights in Oct 2023
Response from Joey on Nov 1, 2023
Dear Kathryn,Thank you for taking the time to write you're review.We are glad to hear that you enjoyed our hotel and we hope to see you in the near future.Kind regards,JoeyTeam hotel Mercier

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve had a fantastic stay over there, nicely located, nice rooms, strongly recommended.
Stayed 1 night in Oct 2023
Response from Alexander on Oct 31, 2023
Dear Andre,Thank you for reviewing your stay at Hotel Mercier, your feedback is of great value to us.We are pleased that you were satisfied with your room and our location is indeed convenient when visiting tourist sites. We really appreciate your positive feedback about our hotel as we always aim to provide the best service possible.Thank you for staying with us!Kind regards,AlexanderTeam Hotel Mercier Amsterdam

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Very good experience!
Stayed 1 night in Oct 2023
Response from Alexander on Oct 31, 2023
Thank you for giving us an excellent rating on Expedia.Your satisfaction is our highest priority and we strive to provide you with a service that exceeds your expectations.We would be thrilled to welcome you once more upon arrival in Amsterdam.Kind regards,AlexanderTeam Hotel Mercier

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property in a nice area. Room was a good size. Bar was good, did not take the breakfast option. Staff was mainly polite with the exception of a rude woman. We had a few interactions with her and were not impressed. We asked for a cab to take us to the Dutch Resistance Museum and she was short with us and replied “never heard of it!” Seriously?? And she’s in the tourism industry? Made a very poor impression on our group of six. The broken elevator on our last day was not helpful either as we were on the 5th floor and had to drag our bags to the lobby for checkout. I would not stay at this hotel again.
Stayed 4 nights in Oct 2023
Response from Team Hotel Mercier on Oct 31, 2023
Thank you for taking the time to write your feedback of your stay at Hotel Mercier.Your review is highly important to us, as it enables us to determine how we can improve in the future.First of all, we would like to apologize sincerely of the fact that we did not meet nor exceed your expectations. We highly regret that you were not satisfied with the staff.We will discuss this case with the management and the department in particular, to discuss how we can prevent this from happening/occurring in the future. Kind regards,NikitaTeam Hotel Mercier

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great location.
Beautiful but small rooms. They have super nice finishes and appear to have been recently remodeled. Great area - walking distance to Anne Frank and many excellent restaurants.
Stayed 1 night in Oct 2023
Response from Charles on Oct 30, 2023
Dear Luke,Thank you for taking the time to share our beautiful interior.We are glad to hear that your experience was delightful. We hope to welcome you back to the hotel Mercier in the near future.Kind regards,Charles

6/10 Okay

Francois

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Only one employee was Ana able and accommodating. The rest were rude.
Stayed 4 nights in Oct 2023
Response from Team Hotel Mercier on Oct 31, 2023
Thank you for taking the time to review Hotel Mercier, your feedback is greatly appreciated.Our sincere apologies for the unfortunate experience you have had with us.Needless to say, your experiences are not in line with our service guidelines. Therefore, I will discuss this case with my manager how this problem can be solved and prevented in the future. Kind regardsNikita Team Hotel Mercier