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Reviews of Holiday Inn Express Amsterdam - North Riverside, an IHG Hotel

3 out of 5
Holiday Inn Express Amsterdam - North Riverside, an IHG Hotel
Motorkade 1, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 772 reviews" "
Rating 8 - Good. 250 out of 772 reviews" "
Rating 6 - Okay. 77 out of 772 reviews" "
Rating 4 - Poor. 18 out of 772 reviews" "
Rating 2 - Terrible. 23 out of 772 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was fine. it was quite a distance away from the canal areas and taxi was very expensive. the gentleman that checked us out in the morning took great care of us
Stayed 2 nights in Apr 2024
Response from EL on May 8, 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

10/10 Excellent

Nalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from EL on May 8, 2024
Dear Nalin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

10/10 Excellent

Amarjeet

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the location & staff very accommodating
Stayed 2 nights in May 2024
Response from Ash on May 9, 2024
Dear Amarjeet,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again!Sincerely,Ash P.Front Office Supervisor Trainee

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no issue with the hotel itself- it was clean and breakfast was good. The staff was friendly and helpful. My only issue is the limited transportation options there were around the hotel, it was very difficult to get to other sights or parts of the city due to lack of transportation around the hotel.
Stayed 3 nights in Apr 2024
Response from Rowan on May 3, 2024
Dear Nicole,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

2/10 Terrible

judith

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The man that checked us in seemed to be in a great hurry. The ck in desk is in an open public room. I told him we had signed up with Expedia and he nodded not looking at me. I did not know what we were being charge until he passed me a machine wit a $800 bill to sign. I did not think that was the agreed upon amount. He had put us in the top floor which was not what we signed up for. I thought I would ck when we got home and we’re not so tired to see where the misinformation came from. I felt pressured and rushed. What information did Expedia give to the hotel? We were charged the agreed amount at candlewood. Can you let me know.
Stayed 3 nights in Apr 2024
Response from EL on Apr 29, 2024
Dear Judith,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Edoardo L.Duty Manager

10/10 Excellent

SUGEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very modern and clean. All staff is very friendly and very helpful. The breakfast they offer every morning It’s basic, but it does a trick, No complaints. I would definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Rowan on Apr 29, 2024
Dear Sugey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Excellent

VAIBHAV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness
Stayed 3 nights in Apr 2024
Response from Rowan on Apr 29, 2024
Dear Vaibhav,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Excellent

Angela, Merrimack, NH

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator did not work so we were constantly waiting for the lift. Convenient locations to where we were traveling and the grocery store across the street had awesome pizza!
Stayed 4 nights in Apr 2024
Response from Ash P. on Apr 28, 2024
Dear Angela,Thank you for your review, we value your feedback.We apologize for the inconveniences from the lift you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Furthermore, we hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Ash P.Front Office Supervisor Trainee

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, confortable, and spaceous. Quiet, resedential area. Good breakfast and easy to get to Amsterdam Centraal on the ferry or the metro.
Stayed 3 nights in Apr 2024
Response from Ash P on Apr 26, 2024
Dear Douglas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ash — Front Office Supervisor Trainee

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
It was very comfortable but only having one lift working made it difficult to access rooms. In the morning we were packed in like sardines. This was very comfortable. A hotel of this size needs both lifts working. The menu was limited for evening meals. The fish was very grease (fish and chips).
Stayed 3 nights in Apr 2024
Response from Rowan on Apr 18, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

2/10 Terrible

MARIA ASUNCION

We have 2 days advanced booking prior to our tour we arrived April 13. The hotel is fully booked, they cancelled my reservations. A day before we flown i called the customers service re credit card error in charging she said dont worry it will be charged upon arrival. I even offered to her that i will send another card details but the reply is dont worry we will reserve the room for you. But upon check-in the girl on the counter said it was cancelled. We spent another 250 euros just for the taxi looking for another hotel.
Stayed 2 nights in Apr 2024
Response from Rowan on Apr 19, 2024
Dear Maria,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan PFront office Supervisor

4/10 Poor

Judy

When we got to the hotel we found out our reservation had been cancelled as they had overbooked. We made this reservation back in January of 2024. They transferred us to another hotel faraway from where we wanted to be. Now we will have to pay for a taxi to take us back to the area we wanted to be in. Not sure what is going on?
Stayed 1 night in Apr 2024
Response from Rowan on Apr 19, 2024
Dear Judy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan P

6/10 Okay

Thanh

There are 2 elevators but only 1 elevator is working very inconvenient
Stayed 5 nights in Apr 2024
Response from Ash on Apr 14, 2024
Dear Thanh, thank you for your review and feedback. We would like to apologise for any inconvenience during your stay with us. We understand how frustrating it is that only one out of two lifts work. Furthermore, we are actively trying to get it fixed, but it is taking longer than we had hoped. We hope to see you again and that we will be able to provide you a better stay with us. Kind regards, Ash — Front Office Supervisor Trainee.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
elevator broke have to walk down with the luggage.
Stayed 4 nights in Apr 2024
Response from Ash on Apr 13, 2024
Dear Eric, thank you for your feedback. We understand how frustrating it can be when a lift is not working. We are actively trying to get it fixed, but it is taking longer that we had hoped. Nonetheless, we hope to see you again and will be able to provide you a better stay. Kind regards, Ash — Front Office Supervisor Trainee

2/10 Terrible

Courtney

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains on our bed, our toilet kept getting stuck on flushing so it was loud all night, and I was told I couldn’t have breakfast (which was included, and my friends were able to get for free) and told I had to pay. I had to go bike to another place to get breakfast because the employee told me it “wasn’t free today”.
Stayed 1 night in Apr 2024
Response from Carlos on Apr 12, 2024
Dear guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that this is not our standard practice, and we are taking steps to ensure that this does not happen again. Breakfast should always be complimentary for all hotel guests.In order to further investigate this matter, we kindly request that you contact the hotel directly. Your input will be invaluable in helping us improve our services and ensure that all of our guests have a positive experience.Sincerely, Reception Management

10/10 Excellent

daeseok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ash on Apr 13, 2024
Dear guest, thank you for staying with us! Hope to see you next time. Kind regards, Ash — Reception Team

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Not as central time wise as it looks.
Stayed 3 nights in Apr 2024
Response from Rowan P on Apr 8, 2024
Dear Joe,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Excellent

JOSE

Stayed 4 nights in Apr 2024
Response from Rowan P on Apr 25, 2024
Dear Jose,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan P

10/10 Excellent

Mohammad Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff!
Stayed 4 nights in Mar 2024
Response from Nick B. on Apr 3, 2024
Dear Mohammad, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Nick B. Assistant Front Office manager

10/10 Excellent

Sharadha, holbrook

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Construction near the hotel and far away from train station or ferry . One elevator was broken So we had to wait 5 minutes for elevator. Breakfast was amazing. Staff and other service was good .
Stayed 3 nights in Mar 2024
Response from Ash on Mar 31, 2024
Dear Sharadha, we are grateful for your kind words. Our staff takes great pride in providing you a good stay. We are sorry about the construction, the distance to the ferry and the lift. We are actively trying to get the lift fixed. We hope to see you again soon. Kind regards, Ash - Reception Supervisor Trainee

10/10 Excellent

Mathieu

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Ash on Mar 31, 2024
Dear guest, thank you kindly for your review. We hope to see you again soon! Kind regards, Ash - Reception Supervisor Trainee

10/10 Excellent

Lenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotels bedrooms are exceptionally stunning @night.!The landscape transforms into beautiful silhouettes of lights.You cant resist staring spellbound from the comfort of your bed.Yes.!The floor to ceiling windows are a marvel.Their breakfasts choices are gr8 as they cater for the gluten free & vegans.There is basically something for everyone.You wont feel left out.Plus its all delicious.The customer service of the concierges.Especially Gerald & Alex was exceptional.Ask for them if you visit.They go above & beyond for you.John the maitre d(Express morning breakfasts)is hilarious & charming.He will make your mornings.The 24/7 free ferry will save you a fortune in taxi fare.As the hotel is a walkable 10-15 mins from the ferry drop on & off.of centraaal station.Its safe as i walking around at 3am in the morning alone with no issues.The rooms are spacious with a modern twist.with usual amenities tea,coffee/iron& ironing board.cleaning is exceptional on a day 2day basis & as a IHG member you earn points by going green(if u dont hv ur room cleaned every day).which is a good incentive to earn points for future stays.From the overall ambience of this location.This hotel will be the GO TO place once the ongoing road works are finished.I'm glad i chose to stay there.You wont regret it.
Stayed 5 nights in Mar 2024
Response from Ash on Mar 23, 2024
Dear Lenna, what a delight it is to read such a beautiful review about our hotel. Our colleagues are so proud they have been able to provide you a wonderful stay. We hope to see you again soon! :)With kind regards, and on behalf of the entire staff, Ash - Front Office Supervisor Trainee

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice long weekend stay
Our first stay at the Express North Riverside. We will definitely come again.
Stayed 3 nights in Feb 2024
Response from Nick B. on Feb 20, 2024
Dear value guest,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Nick B. on Feb 20, 2024
Dear Ian,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

10/10 Excellent

Linda

Stayed 4 nights in Feb 2024
Response from Nick B. on Feb 20, 2024
Dear Linda,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

6/10 Okay

John

Travelled with family
Liked: Staff & service, property conditions & facilities
The location worked for us. It has nice separation from the downtown tourist & shopping area but also allows for easy access to the same, as well as Central Station, grocery stores & restaurants.
Stayed 2 nights in Feb 2024
Response from EL on Feb 13, 2024
Dear John,Thanks for your kind review.We are really happy that you enjoyed your stay and our location.We are wish you will come again to visit us.With our warmest regards,Edoardo L.Duty Manager

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
Group of kids drinking and smoking at entrance , not safe to walk @ night Rooms dirty
Stayed 1 night in Jan 2024
Response from EL on Feb 6, 2024
Dear Jose,Thanks for your kind review.We are sorry that your stay didn't meet the expectations.As service to the community, we are glad to offer some rooms to refugees. We monitor daily their behaviour and your comment will help us to follow up the issue.Waiting to welcome you again in our property, we wish a pleasant day ahead.Best regards,Edoardo L.Duty Manager

2/10 Terrible

Janice

Stayed 2 nights in Dec 2023
Response from Nick B. on Feb 20, 2024
Dear Janice,Thank you so much for taking the time to share your feedback with us. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Furthermore, we do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Nick B. Assistant Front Office Manager

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities
The only two downsides during my stay was that I couldn't understand why housekeeping had to turn on the air conditioning in the middle of January when the weather outside was chilly. The room wasn't even close to stuffy during my stay and I had to adjust it to a reasonable warm setting whenever I came back from a long day of sightseeing. And the shower stall design was weird since it didn't have a door to keep out the water from the floor. It took me a while to finally figure out how to stop the water from flowing out. Maybe instructions on how to use it, perhaps? Otherwise, I had a pretty good stay there.
Stayed 4 nights in Jan 2024
Response from Rowan P on Jan 26, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan P

10/10 Excellent

Elaine

Stayed 2 nights in Nov 2023
Response from Rowan on Jan 26, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan P

2/10 Terrible

Guilherme

Stayed 4 nights in Jan 2024
Response from Rowan on Jan 26, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan P

10/10 Excellent

Lu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the "best room in the hotel with great views of the canal" I wished they never hyped up the room or the views. Unless viewing factories is your thing. However everything else is expected from a Holiday Inn. Not much to explore locally. 10 min walk to metro station then probably 8 min on the metro to Cetraal. €3.90 for an hour travelcard or €20 gor an Uber. Breakfast was cool be warned.. no staff after hours
Stayed 1 night in Dec 2023
Response from COB on Dec 28, 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reception team

10/10 Excellent

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay - thank you Expedia for choosing such an great hotel on your listings.
Response from Nick B. on Feb 20, 2024
Dear Naleeni,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

10/10 Excellent

Douglas

Stayed 2 nights in Dec 2023
Response from Nick B. on Dec 17, 2023
Dear Douglas, Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely, Nick B. Assistant Front Office Manager

10/10 Excellent

Natasha

Stayed 1 night in Dec 2023
Response from Nick B. on Dec 17, 2023
Dear Natasha, Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely, Nick B. Assistant Front Office Manager

8/10 Good

Kresimir

Stayed 2 nights in Nov 2023
Response from Nick B. on Dec 17, 2023
Dear Kresimir, Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely, Nick B. Assistant Front Office Manager

10/10 Excellent

Sharmini

Stayed 3 nights in Nov 2023
Response from Nick B. on Dec 17, 2023
Dear Sharmini, Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely, Nick B. Assistant Front Office Manager

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean & professional staff
Stayed 2 nights in Nov 2023
Response from Nick B. on Nov 27, 2023
Dear Shawn,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B. Assistant Front Office Manager

10/10 Excellent

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a brilliant stay in this amazing hotel. Staff went above and beyond to assist us on our first visit to this beautiful City. Wish we stayed longer though but would definitely recommend and come back. Thank you so much for your time and assistance 😊
Stayed 3 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Naleeni,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Mohamed,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - NORTH RIVERSIDE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Sincerely, Nick B. Assistant Front Office Manager

10/10 Excellent

olivier

Stayed 3 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Olivier,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for couples
Great stay, clean modern hotel. Drinks (water and soft drinks) in reception “shop” were too expensive. Double aspect room (611) was gorgeous, only spoilt by some stains on the carpet and on the bed linen. This could have been improved. Satisfactory breakfast with lots of choice and fresh breads. Fruit salad was a little soggy and the beans and scrambled egg were quite cold but otherwise a good selection. Location over the water so did take quite a bit of effort to get there with a heavy case in the rain, using the ferry from central a,steed am but overall really good. Would stay here again.
Stayed 2 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Helen,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Robert,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Very upscale! Breakfast on point! Location is something you have to consider if you wish to go out in Amsterdam, Metro stops running to other side of the water at 1230am and it’s a 10 min walk to/from hotel, now if you don’t mind taking the ferry across (runs 24/7) then it’s a 20 min walk. Wasn’t a fan of the modern style shower since it didn’t have a door just a glass wall which got the floor really soaked, toilet was jammed up against shower and sink with toilet paper dispenser basically poking you in the ribs…but first world problems 😉 would I stay again?! Yes
Stayed 2 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Joshua,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

10/10 Excellent

manon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, but the room was a bit too hot for us. Quiet. Excellent breakfast. Helpful and kind staff. Nice pillows. Free ferry to Amsterdam. Ferry closest to the hotel starts at 6:30 am, but the other ferry 5 minutes further is 24 hours. This was very helpful for our 8 am flight from Schipol. Would stay again.
Stayed 3 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear Manon,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are sorry to hear that your stay with us was not up to your expectations. We will take this feedback on board. We wish to welcome you again to our hotel and deliver our best. Sincerely, Nick Assistant Front Office Manager

10/10 Excellent

Michael John, Grays

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great facilities, good sized room, comfy bed, good breakfast, value for money
Stayed 3 nights in Nov 2023
Response from Nick B. on Nov 26, 2023
Dear John,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick B. on Nov 26, 2023
Dear Arvind,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2023
Response from Nick B. on Nov 26, 2023
Dear Andrew,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

8/10 Good

Nancy, LIBERTY TWP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest hotel I’ve stayed in. Spotless. Only drawback is location across the canal from central station. Had to take a bus, ferry, and tram to get to museums and historic area.
Stayed 3 nights in Oct 2023
Response from Conor on Oct 28, 2023
Hi On behalf of our team here at Holiday inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future. Kind regards,Duty Manager.