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Reviews of Luna Olympus

4 out of 5
Luna Olympus
Avenida da Marina, Loulé

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 221 reviews" "
Rating 8 - Good. 91 out of 221 reviews" "
Rating 6 - Okay. 51 out of 221 reviews" "
Rating 4 - Poor. 15 out of 221 reviews" "
Rating 2 - Terrible. 9 out of 221 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities
All good
Stayed 7 nights in Mar 2024
Response from Ana Costa and Luna Olympus Team on Apr 17, 2024
Dear Mr. Richard, Thank you so much for your review.We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards,

8/10 Good

Kevan

Travelled with group
Liked: Cleanliness, amenities
Convenient
Stayed 3 nights in Feb 2024
Response from Ana Costa and Luna Olympus Team on Feb 16, 2024
Thank you very much for your preference and evaluation.Best Regards

8/10 Good

robert

Stayed 4 nights in Jan 2024
Response from Ana Costa and Luna Olympus Team on Feb 16, 2024
Thank you very much for your preference and evaluation.Best Regards

8/10 Good

PHILIP

Travelled with group
Liked: Cleanliness, room comfort
Scullys 6pth trip
Well located and great value for mo ey
Stayed 4 nights in Jan 2024
Response from Ana Costa and Luna Olympus Team on Feb 16, 2024
Dear Mr. Philip,Thank you very much for your preference and kind review.We hope to have the chance to welcome you again at Luna Olympus.Kind Regards

10/10 Excellent

MAREWAN

Travelled with family
Liked: Cleanliness, room comfort
I’m
Stay for new year hotel staff very helpful and friendly.
Stayed 3 nights in Dec 2023
Response from Ana Costa and Luna Olympus Team on Feb 16, 2024
Dear Guests,Thank you very much for your preference and review.Looking forward to welcome you again at Luna OlympusKind Regards

10/10 Excellent

james

Liked: Cleanliness, room comfort
Luna
Ideal position
Stayed 10 nights in Dec 2023
Response from Ana Costa and Luna Olympus Team on Dec 27, 2023
Thank you very much for your preference and evaluation.Kind Regards

10/10 Excellent

Leonard

Stayed 9 nights in Nov 2023
Response from Ana Costa and Luna Olympus Team on Nov 23, 2023
Dear Mr. LeonardThank you very much for your preference and evaluation.We hope to welcome you back at Luna Olympus in your next trip to Vilaoura.Kind Regards

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, room comfort
Good location
Pleasant stay could do with updating but comfortable good position and clean down side lots of prostitutes round hotel
Stayed 7 nights in Nov 2023
Response from Ana Costa and Luna Olympus Team on Nov 21, 2023
Dear Janice,Thank you very much for your preference and review.We took good note of your suggestions and be sure we will try our best in order to update our rooms.Looking forward to welcome you again at Luna OlympusBest Regards

2/10 Terrible

Verified traveller

Disliked: Room comfort
Very unsafe, noise and uncomfortable Building unsecured. Anyone can access the building and apartmens , lock system very poor and easy to break in. Very disappointed.
Stayed 10 nights in Oct 2023
Response from Ana Costa on Oct 17, 2023
Dear Anonymous,Thank you very much for your comments.We regret that we did not fulfill your expetations. Please accept our apologies for that.Concerning the security of the Hotel, I can assure you that our lock system is as secure as all the Units that use Salto locks, and we never had any breaking in into our apartments.Kind Regards

6/10 Okay

JOHN

Travelled with partner
Disliked: Amenities, property conditions & facilities
Value for money maybe but the property is tired and needs renovations. All night party nearby kept us awake.
Stayed 2 nights in Oct 2023
Response from Ana Costa and Luna Olympus Team on Oct 13, 2023
Dear Mr. John,Thank you very much for your preference and review.All the valid reviews are taken in good consideration, as it helps us to improve our services.Be sure that we will share your comments with our administration in order solve the issues mentioned.Looking forward to welcome you again in the near future.Best Regards

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, room comfort
Excellent family resort.
Stayed 7 nights in Jul 2023
Response from Ana Costa and Luna Olympus Team on Aug 12, 2023
Dear Mr. PatrickThank you very much for your preference and evaluation.Kind Regards

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Jul 2023
Response from Ana Costa on Jul 25, 2023
Dear GuestsThank you very much for your evaluationKind Regards

2/10 Terrible

Elaine

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 7 nights in Jun 2023
Response from Ana Costa and Luna Olympus Team on Jul 11, 2023
Dear Mrs ElaineThank you very much for your evaluation.Best Regards

8/10 Good

Lee, PONTYPRIDD

Travelled with partner
Liked: Property conditions & facilities
Great size appartment with huge wrap around balcony. we stayed in room 505 and i would be more than happy to return as long as i was guaranteed the same room or a room at the back on a simular high floor. Air con was excellent The bars and clubs underneath the hotel were not a problem for us probably due to the room we had but i could see it being an issue with noise if you had a lower floor facing the road (marina direction) All in all a nice hotel, breakfast not up too much but great location, nice pool, never an issue getting a sunbed. Shame there was no pool bar. However you can take beers back to the pool from Lizzy's bar outside.
Stayed 5 nights in Jun 2023
Response from Ana Costa and Luna Olympus Team on Jul 5, 2023
Dear LeeThank you very much for your preference and kind review.We are glad to hear that you had a nice stay with us.We look forward to welcome you back again in your next visit to Vilamoura.Kind Regards

8/10 Good

Kate

Travelled with group
Liked: Cleanliness
Great location, lovely apartments just needs TLC
• Great location, close to Marina, shops bars etc. only 30 minutes from the airport. • Reasonable price • Beds uncomfortable • Apartments slightly dated and could do with refreshing but clean and tidy and perfect for 5 days
Stayed 4 nights in May 2023
Response from Ana Costa and Luna Olympus Team on Jul 1, 2023
Dear Kate, hank you very much for your preference and kind review.We hope to have the chance to welcome you back at Luna Olympus in your next visit.Best Regards

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Ana Costa and Luna Olympus Team on Jun 14, 2023
Caro Sr. Daniel,Gratos pela vossa preferência e avaliação.Esperamos poder receber-vos de novo no Luna Olympus num futuro próximo.Melhores Cumprimentos

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, room comfort
Would go back
Good location, hotel fine. Would use again.
Stayed 4 nights in May 2023
Response from Ana Costa - Manageress on Jun 2, 2023
Dear Laura, Thank you for your review. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. We will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. Our apolozies for any inconvinience caused. Kind Regards

10/10 Excellent

michael

Liked: Cleanliness, room comfort
Luna
Very spacious room beds comfortable views from front of hotel overlooking marina. Hot water could be a problem for a family of 4
Stayed 7 nights in May 2023
Response from Ana Costa - Manageress and Luna Olympus Team on Jun 2, 2023
Dear Michael, Thank you for choosing Luna Olympus as well as for being kind enough to leave us your opinion. We are very happy to know that you had a pleasant stay at our hotel. We have also taken note of the less positive point you mentioned and we will do everything to improve it. We will be delighted to welcome you back. With our best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay, would stay again.
Great hotel, stayed twice now, clean and the people that work there are lovely, we blew a fuse using the kettle, sorted and new kettle in 10mins. Accommodated us when asked for a cot and a room at the back for pool view and quieter room for young child. No issues, some reviews mention the bar downstairs- didn’t hear a thing. Quiet and one of the best locations for the Marina, 5min walk to the beach. Pictures aren’t great but didn’t take many of the room.
Stayed 5 nights in May 2023
Response from Ana Costa and Luna Olympus Team on May 27, 2023
Dear Guests We are delighted to note that your stay at the Luna Olympus was to your complete satisfaction. We invest daily in improving our service and we consider a priority to create a peaceful and pleasant environment. Knowing that this goal has been met makes us satisfied and with a renewed desire to welcome you back. We count on your visit and make ourselves available for any eventuality. Best regards,

6/10 Okay

Manny

Liked: Cleanliness
Stayed 3 nights in Feb 2023
Response from Ana Costa - Manageress on Mar 17, 2023
Dear Customers,Thank you very much for your preference and evaluation.We hope to have the chance to welcome you again at Luna Olympus.Best Regards

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, room comfort
Luna Olympus VM
Room was lovely, great views. Bathroom a little worn, but clean.
Stayed 3 nights in Dec 2022
Response from Mario Oliveira on Jan 6, 2023
Dear Mr. Justin,We are really happy for your comment, which we really appreciate. Our team works daily so that we can achieve excellence in our service, meeting the quality standards defined by Grupo Luna. It is very good to know that this objective has been achieved and that our customers enjoy it this way.Thank you very much for your preference. Please count on us in the future and come back often.With our best regards,Assistant Manager

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, room comfort
Very Good
Very spacious well appointed apartment in a great location
Stayed 1 night in Dec 2022
Response from Mario Oliveira on Dec 5, 2022
Dear Mr.We are really happy for your comment, which we really appreciate. Our team works daily so that we can achieve excellence in our service, meeting the quality standards defined by Grupo Luna. It is very good to know that this objective has been achieved and that our customers enjoy it this way.Thank you very much for your preference. Please count on us in the future and come back often.With our best regards,Assistant Manager

8/10 Good

Mert, Courtenay, Canada

Liked: Cleanliness, property conditions & facilities
Great location. I didn’t like that there wasn’t an oven.
Stayed 17 nights in Jan 2020
Response from Joaquim on Feb 16, 2020
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious apartment. 6th floor with pool view had a bit of a view to the sea. Lots of sunshine on the large balcony in the morning. Bathrooms are a bit dated.
Stayed 3 nights in Jan 2020
Response from Joaquim on Jan 19, 2020
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff, very central location with close proximity to the Marina. Good selection of restaurants in building and near vicinity.
Stayed 28 nights in Dec 2019
Response from Joaquim on Jan 16, 2020
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the marina. Close to restaurants and bars
Stayed 3 nights in Dec 2019
Response from Joaquim on Jan 5, 2020
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

6/10 Okay

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Joaquim on Nov 26, 2019
Dear Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs a Face Lift
Terrible mattress
Stayed 1 night in Oct 2019
Response from Joaquim on Nov 3, 2019
Dear Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Joaquim on Nov 3, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, only problem i had was there were a lot of Prostitutes hanging around the outside.
Stayed 4 nights in Oct 2019
Response from Joaquim Silva on Oct 22, 2019
Dear Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards.

8/10 Good

Toby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Joaquim on Oct 16, 2019
Dear Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Sep 2019
Response from Joaquim on Oct 1, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 7 nights in Sep 2019
Response from Joaquim on Oct 1, 2019
Dear Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from Joaquim on Aug 27, 2019
Dear Guest, Thank you for your review, we do appreciate it. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Aug 2019
Response from Joaquim Silva on Aug 20, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasing stay at the Luna Olympus for a week. Our room was ready on our arrival which was a bonus. Check in was quick but very little information was given about the facilities, i.e. breakfast availability. The one bedroom apartment was on the 2nd floor overlooking the pool and was very spacious and well equipped with a large tv. Kitchen and bathroom starting to look a bit tired but acceptable and clean. The main beds were extremely comfortable - best sleep ever in an apartment in Portugal or Spain!! The maid called everyday and did what was required. Would definitely recommend and visit again.
Stayed 7 nights in Jul 2019
Response from Joaquim Silva on Aug 20, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Kind regards

8/10 Good

R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf tour
Have stayed here for many a year and just find these apartments very good the size of all the rooms are amazing, its central to all attractions shops and marina. Will be staying here again
Stayed 5 nights in Jul 2019
Response from Joaquim Silva on Aug 20, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel bit more information needs to be given on arrival ie breakfast times price etc where entrance to pool etc
Stayed 7 nights in Jul 2019
Response from Joaquim Silva on Aug 20, 2019
Dear Madam/Sir, Thank you for your review, we do appreciate it. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab large room, bathroom needed updating....................................................
Stayed 3 nights in Jul 2019
Response from Joaquim Silva on Jul 18, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property, one row back from the marina. The size of the apartment was excellent, Bars restaurants and a couple grocery stores with in walking distance. We read the reviews about the noise, but we didn't hear much noise and slept very well. We loved the pool and they even had a little bar. We didn't try the breakfast as we ate just outside the hotel at Spots and Lizzy's.
Stayed 3 nights in Jul 2019
Response from Joaquim Silva on Jul 18, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Easy access to marina shops restaurants etc.good swimming pool good apartments and spacious.
Stayed 7 nights in Jun 2019
Response from Joaquim Silva on Jul 7, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a great hotel with great facilities, great staff in a great location. BUT if you want a good night's sleep make sure your room is above the 4th floor. If not, Lizzys Bar will keep you awake until 6am. Loads on Trip Advisor about this. If drunk golfers screaming "Sweet Caroline" all night is for you, stay here.
Stayed 5 nights in Jun 2019
Response from Joaquim Silva on Jul 7, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic position. Excellent staff. The very early morning noise coming from the nearby bars.
Stayed 7 nights in May 2019
Response from Joaquim Silva on Jun 11, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Joaquim on May 22, 2019
Dear Sir, Thank you for your review. We do appreciate it. Looking forward to have you back. Kind regards

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Joaquim on May 22, 2019
Dear Sir, Thank you for your review. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tony' Stag
Had a fabulous holiday apartment great. Close to Marina and restaurants and bars
Stayed 5 nights in May 2019
Response from Joaquim on May 21, 2019
Dear Sir, Thank you very much for your review. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The apartment was huge. Could have been made into 3 bedrooms! Good view out the back which was obviously cheaper than a marina view at the front. As soon as you walk out of the front doors there are bars and cafes. Only 5 mins walk from the marina. Loads of parking around the block.
Stayed 7 nights in May 2019
Response from Joaquim on May 21, 2019
Dear Sir, Thank you very much for your review. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit, hopefully the first of many
Excellent,
Stayed 7 nights in Apr 2019
Response from Joaquim on May 14, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great, right beside the marina, had good bars and restaurants in its own complex apartment was big, kitchen could do with a few more items, cups etc. but other than that it was very good
Stayed 5 nights in May 2019
Response from Joaquim on May 14, 2019
Thank you very much for your review about our hotel. We do appreciate it. Looking forward to have you back. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is lovely and clean, airy, staff are amazing, so near the marina and all amenities, not far from beach, 3rd year back and will be back next year too.
Stayed 7 nights in Apr 2019
Response from Joaquim Silva on May 7, 2019
Thank you for your comments. We do appreciate it. Looking forward for your return. Kind regards