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Reviews of Bonnie Castle Resort & Marina

3 out of 5
Bonnie Castle Resort & Marina
31 Holland Street, Alexandria Bay, NY

Reviews

7.0

Good

Rating 10 - Excellent. 199 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 262 out of 1001 reviews" "
Rating 4 - Poor. 140 out of 1001 reviews" "
Rating 2 - Terrible. 82 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

CarrieAnn

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Nice place great spot but a bit run down needs a definite refurbishment but other than that it’s pretty good
Stayed 1 night in May 2024

6/10 Okay

Denise Rae

Liked: Cleanliness, staff & service, property conditions & facilities
It was average, and I thought it was cute we got an actual key, not a key card 😊
Stayed 1 night in May 2024

4/10 Poor

philip

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
room was old/out dated had mold in the bathroom and smelled like cigarettes. Was supposed to be non-smoking.Expect more at price$178.00 per night
Stayed 1 night in May 2024

10/10 Excellent

Nicole A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff had an excellent stay! Rooms near, clean, and comfortable!
Stayed 1 night in May 2024

6/10 Okay

Tammy, Adams Center

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Had the best sleep on the most comfortable king size bed I had in a hotel in a long time.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No Elevator to second floor. Not much of a Continental breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
If you're picky, don't go here. But I'm not picky, and although it could use a huge refresh, I very much enjoyed my stay here. It's reminiscent of Kellerman's in Dirty Dancing. The bar is outstanding and the band was awesome. The staff are some of the best people I've ever met.
Stayed 2 nights in Apr 2024

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated for the price. Great Location. Staff friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay with lots of amenities and great views. Needs updating but very clean. Staff are great
Stayed 2 nights in Mar 2024

6/10 Okay

Stephen

Stayed 1 night in Mar 2024

8/10 Good

Joseph

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very outdated.
Stayed 2 nights in Mar 2024

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate but few of the amenities are available in the winter ie restaurant etc.
Stayed 1 night in Feb 2024

8/10 Good

Brooke

Travelled with group
Liked: Staff & service, property conditions & facilities
We were there this past weekend. The has such a wonderful view of Boldt Castle. The staff were so friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Brad

Stayed 3 nights in Feb 2024

8/10 Good

Tabitha

Stayed 1 night in Jan 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place
Absolutely enjoyed ourselves.. Clean, cozy, and beautiful view..
Stayed 3 nights in Jan 2024

6/10 Okay

Satina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask if party going on before booking.
The hotel itself was clean, comfortable beds. The staff were wonderful, BUT, next door is a reception hall I guess and xmas parties were going on each night. People are pretty selfish and ignorant thinking that parking in front of a hotel room on the first floor to go party is okay. The owners/managers should make sure that the hotel guests get to park in the parking spaces before partiers get to park in them. They blocked the drives, at least the second night, they put saw horses out to keep the main drive usable. Sad that a guest can't go to have dinner, and return and be able to park without having to go down and hopefully find a spot near stored boats. And the parking area near the pavilion has 1 row and then 3 cars widths then another double row. The owners need to make sure their hotel room paying guests can get a parking space, not the poor staff. I probably would consider staying there again, if riverfront is booked up.nSadly, a bad experience does overshadow future visits.
Stayed 2 nights in Dec 2023

2/10 Terrible

Satina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Dec 2023

8/10 Good

daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Travelled with group
Liked: Staff & service, amenities
Very convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Karyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, beautiful view
Stayed 1 night in Oct 2023

8/10 Good

Randy

Stayed 1 night in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ellen

Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Nurzed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location, friendly staff
Stayed 1 night in Oct 2023

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was a convenient place to stay. You where in the center of everything and could see the Bonnie Castle. The cleanliness of the rooms were terrible. We waljed in and there was a pretzel on the floor and none of the floors in the two rooms that we booked had been swept. The staff was nice.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
This place is a bait and switch. Looks cool and historic because of the facade pictures they post, but it is really a below average motorcourt hotel. It is in desperate need of an upgrade. Not what we were expecting from the photos at all. It is right on the river and if you need a marina they seem well equipped. Service was fine.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laurie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Dave

Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a kind home style, great!
Stayed 1 night in Sep 2023

4/10 Poor

RONALD

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Setting is perfect. Needs owner with money to maintain property. Its a mess.
Stayed 2 nights in Sep 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Judith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Look elsewhere!
Standard room was in motel-like annex building which not described or photos on website. Original room smelled horribly of mold/mildew. Mold on lamp shades, and lamps were rusty. VERY rundown place in need of upgrades. Lots of broken and damaged items, and deferred/poor maintenance. Beds comfortable though, except pillows flat as pancakes. Could not stand the room smell. Service desk allowed me to check out an “upgraded” room in main hotel building, which was better for our second night. Had to pay additional $ for it. As it had a jacuzzi tub - cool, but stained tub bottom - would not use it. Main building common stairways/halls, outside porch very run down, bleached wood, mold and rot. View was awesome though, from porch. Weeds growing where a nice lawn would’ve been nice, between main building and water. Low cost maintenance items, e.g. paint/stain porch with decent chairs, grass instead of weeds, fluffy pillows, replace lamp/shades, dehumidifier, better maintenance/repairs, etc. would make difference. Thankful we were only there to sleep at night. Will not go back or refer. Recommend they sell the horrible annex building and put $$ into upgrading/maintaining the main hotel, as it’s a beautiful view and old main hotel building prob has lots of great history.
Stayed 2 nights in Sep 2023

6/10 Okay

Terrence

Disliked: Cleanliness, staff & service
Nice view
Room was nice but hotel was a bit outdated. We stayed 2 days and they did not clean room. Dropped off extra towels. The view was incredible though.
View from balcony by the pool.
Stayed 2 nights in Sep 2023

8/10 Good

brad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good staff retro rooms old but clean and all amenities. Balconies little too small and not great view.
Stayed 1 night in Sep 2023

2/10 Terrible

Marie-Lyne

Stayed 1 night in Sep 2023

6/10 Okay

Peter

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

muthiah

Travelled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff,easy check in and out. Helpful on shopping info,two pools.great people
Stayed 1 night in Sep 2023

6/10 Okay

John W.

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Maria

Disliked: Property conditions & facilities
We booked 2 nights, a riverview room with a balcony and a jacuzzi tub. Our room was clean but very dated and had a sort of stale smell. The tiny balcony had serious spider webs and at night it was impossible to sit outside. The light comes on automatically and can't be turned off so it becomes bug central.. We came back late the first night and found out the jacuzzi was missing a part and was unusable. On checking out we were told nothing they can do,, we should of reported it when we found out. I told the women I wasn't going to call anyone 10:30 at night and we left early the next morning again, but she just kept saying " Nothing I can do about it" We paid close to $300 a day for a room with extras we couldn't enjoy, very disappointing.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It was alright
Stayed 2 nights in Sep 2023

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023