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Reviews of Luxury Inn

2 out of 5
Luxury Inn
6718 Central Avenue Southeast, Albuquerque, NM

Reviews

5.4
Rating 10 - Excellent. 23 out of 224 reviews" "
Rating 8 - Good. 46 out of 224 reviews" "
Rating 6 - Okay. 49 out of 224 reviews" "
Rating 4 - Poor. 41 out of 224 reviews" "
Rating 2 - Terrible. 65 out of 224 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Marianne

Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to be thoroughly cleaned and renovated. It’s surrounded with homeless people, which makes it feel unsafe. The location is convenient for Expo NM, but in retrospect I would have preferred to stay further and uber to the fair grounds.
Stayed 2 nights in Apr 2024
Response from Niki on May 4, 2024
Thank you for your feedback.fir homeless its big problem in Albuquerque and its city issues. Sorry but no help we get from anywhere.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay in
Stayed 1 night in Feb 2024
Response from Nitixa on Mar 11, 2024
Thank you so much for your business and staying with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine. No disgusting carpet.
We booked through hotels.com then drove there. The lobby was locked so I had to call, then someone came. Maybe they worry about crime? Check in was fine. The room was fine. Air freshener plugged into the wall. No bed bugs. Laminate flooring, no disgusting carpet.
Stayed 1 night in Oct 2023
Response from Nitixa on Oct 13, 2023
Thank you so much for staying with us. And thank you for your review.

2/10 Terrible

Mary B.

Stayed 2 nights in Aug 2023
Response from Nitixa on Oct 13, 2023
Thank you for staying with us.

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very Maintain
Stayed 1 night in Sep 2023
Response from Nitixa on Oct 13, 2023
Thank you for staying with us.

2/10 Terrible

Andrea Rae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nitixa on Aug 16, 2023
Thank you so much for your stay. Thank you for your review.

10/10 Excellent

Edgar

Liked: Staff & service, property conditions & facilities, room comfort
Not bad
I was expecting this stay to be horrible due to location, I was wrong. There is alot of homeless people outside of the parking lot and some drugs. From what i noticed, it never came onto the propeety. Room was fairly nice and everything worked the way it was suppossed to. Management/staff worked with me to get me a room that would work for me, which was greatly appreciated. Only negative i saw was that there was a lot of trash in the parking lot but Im fairly certain there is only so much that they could do aboit it.
Stayed 2 nights in Aug 2023
Response from Nitixa on Aug 13, 2023
Thank you so much for staying with us and for your positive review. Hope to see you again.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a nice place. Clean room
Stayed 1 night in Aug 2023
Response from Nitixa on Aug 12, 2023
Thank you so much for your feedback &thank you for staying with us

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nitixa on Aug 10, 2023
Thank you so much for your feedback and staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly. Very economical.
Stayed 1 night in Jul 2023
Response from Nitixa on Jul 30, 2023
Thank you so much for your feedback. Thank you for staying with us

6/10 Okay

Manuel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nitixa on Jul 30, 2023
Thank you so much for staying with us.

8/10 Good

Rochelle

Stayed 1 night in Jul 2023
Response from Nitixa on Aug 16, 2023
Thank you so much for staying with us.

6/10 Okay

Lester

Homeless encampment in the adjoining lot.
Stayed 1 night in Jul 2023
Response from Nitixa on Jul 30, 2023
Thank you for staying with us. We will try to fix this issue.

6/10 Okay

Philip, Española

Stayed 1 night in Jul 2023
Response from Nitixa on Aug 13, 2023
Thank you for your review and staying with us

8/10 Good

Evan

Liked: Cleanliness, staff & service
The rooms were clean, and quiet, staff was professional but a little edgy and I assumed this was a defense mechanism. After my first encounter they lightened up but what I didn't like is that they made me wait during check out to see if the room was in good shape. I assumed that because I had a prepaid credit card on file that this was the case so I understood. If anything they could've denied my credit card via Chime bank even though I paid through Expedia via Paypal so I'm pretty glad that they accommodated. The rooms are a little outdated style-wise but what do you expect from the cheapest room with a king mattress in town on a Friday? The laundry room was super hot! Like a sweat room and this is where the Ice machine is located. All in all if I'm ever in a budget situation again in Albuquerque, then I would stay here asap.
Stayed 1 night in Jun 2023
Response from Nitixa on Jul 30, 2023
Thank you for your feedback.

2/10 Terrible

Eldon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury not the case
Check in was horrible. The guy didn't speak English, he had to wake up another guy to register me. Waited 10 minutes for the other guy to show up. R9om was in unsatisfactory condition. Holes in the wall, painted over. Graffiti on the bathroom walls and light cover. Lock broken.
Stayed 2 nights in Apr 2023
Response from Niki on May 2, 2023
Sorry for your inconvenience. We will try to resolve this problem. Thanks for sharing.

4/10 Poor

Peter

Stayed 1 night in Apr 2023

2/10 Terrible

Shardae candelaria

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Niki on May 2, 2023
Sorry for the bad experience with our property. We will try hard to fix this issue. Thank you for staying with us.

6/10 Okay

AnnaMaria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Niki on May 2, 2023
Sorry for the bad experience you had. We will try to fix the problem. Thanks for staying with us.

10/10 Excellent

Robert

Stayed 1 night in Jan 2023

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean room, front desk was very friendly. I would stay again.
Stayed 2 nights in Oct 2022
Response from Niku on Oct 11, 2022
Thank you so much for staying with us. Hope to see you again.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Niki on Sep 20, 2022
Thank you so much for staying with us. See you again.

4/10 Poor

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Niki on Jun 6, 2022
Thank you so much for staying with us

2/10 Terrible

Lynette

Stayed 1 night in May 2022
Response from Niki on May 17, 2022
Thank you so much for staying with us.

8/10 Good

Tony

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Niki on May 4, 2022
Thank you so much for your feedback. Hope to see you again and thank you for staying with us.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there twice. They have been responsive to answering any need. I had a pleasant stay. There is a really good Mexican restaurant nearby Lindo Mexicana.
Stayed 3 nights in Apr 2022
Response from Niki on May 2, 2022
Thank you so much for your feedback and thank you for staying with us.

6/10 Okay

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location if you are attending events at fairgrounds, not real clean
Stayed 3 nights in Apr 2022
Response from Niki on May 2, 2022
Thank you so much for staying with us. Sorry for your inconvenience.

6/10 Okay

Ramon R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was OK. Close towhere we wanted to be.
Stayed 1 night in Apr 2022
Response from Niki on May 2, 2022
Thank you so much for staying with us. Hope to see you again.

2/10 Terrible

Marcus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay the fact that I had to pay double for my room everything was good I just had to pay double for my room and I need to get in touch with Expedia to get my money back
Stayed 1 night in Apr 2022
Response from Niki on Apr 4, 2022
Thank you so much for staying with us. I don’t understand what you paid double for. Please call Expedia and find out.

2/10 Terrible

Anna

Travelled with family
Disliked: Staff & service, property conditions & facilities
I Did not like anything about this place. This place is in bad part of town, lots of home less people all around not safe for single and elderly women to be in.
Stayed 1 night in Mar 2022
Response from Niki on Apr 5, 2022
Thank you so much for staying with us. This is the biggest problem in whole town. City don’t want to help businesses. Nothing we can do about it.

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy accessible smart location and very nice management.
Stayed 1 night in Feb 2022
Response from Niki on Mar 1, 2022
Thank you so much for your feedback. Hope to see you again.

8/10 Good

Louie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Dec 2021
Response from Niki on Mar 1, 2022
Thank you so much for your stay and feedback. Hope to see you soon.

2/10 Terrible

Andres

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!
Terrible experience. Bums and street walkers right outside my door and all over the premises. I didnt even want to take a shower in that bathroom. It’s anything BUT Luxury Inn. Never again. Thank God it was only 1 night.
Stayed 1 night in Nov 2021
Response from Niki on Nov 19, 2021
Thank you so much for staying. Sorry for your inconvenience and bad experience.

6/10 Okay

Deborah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I liked that it was close to the Tingley Coliseum. However the room needed some work. The electric wires were exposed, the tv didn't work and their was no remote control, the phone was just for looks it was not connected. When we talked to the manager and told him what was wrong with this room he raised his shoulders as if to say "Oh well". I wont be staying there again.
Stayed 1 night in Nov 2021
Response from Niki on Nov 8, 2021
Thank you so much for staying with us. I m sorry for the inconvenience. We will try to fix this problem.

2/10 Terrible

Maribel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good if you're on a budget
I liked how it was clean, the employees were nice and helpful, the TV channel options were good. There's some good restaurants and a Walmart in the area so that was great. I didn't like how loud the streets got at night though. Lots of loud cars driving by late at night woke me up both nights. Lots of people living outside around here as well but I'm used to dealing with that. For someone traveling on a budget I say go for it.
Stayed 2 nights in Oct 2021
Response from Nitixa on Oct 13, 2021
Thank you so much for staying with us. Hope to see you next time.

2/10 Terrible

Anne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad review
The hotel was on a very dangerous part of town with full time residents and our life was in danger. The hotel manage was very nice but two single women should have never been booked there. Overnight a rock was thrown through the front door breaking the glass all over the lobby. If that’s not enough the people next door to us were fighting all night so we got no sleep.this is not a hotel that you should be promoting. The Uber drive that picked us up at 8:AM in the morning was shocked that we actually were not hurt. I will call you when I return from my trip. Antoinetta DiMartino
Stayed 1 night in Oct 2021
Response from Niki on Oct 8, 2021
Sorry about that but we tried our best to give good room. The problem is in whole city. They the one who new to fix homeless people problem. Thank you so much.

8/10 Good

Willy

Liked: Staff & service, amenities, property conditions & facilities
The motel and staff was okay but to many hobos around
Stayed 1 night in Sep 2021
Response from Niki on Sep 5, 2021
Thank you so much for staying with us.

8/10 Good

HILDA

Stayed 1 night in Aug 2021
Response from Nitixa on Oct 13, 2021
Thank you so much for your feedback.Hope to see you again.

4/10 Poor

Reiko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Nitixa on Aug 11, 2021
Thank you so much for staying with us

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I spent an hour looking for a last minute hotel room in Albuquerque and this was without exaggeration the only place with rooms available. I paid over $100 for this room and I wouldn't have been very satisfied if I had paid half that. The room was pretty dirty, I felt the need to put my sleeping bag on top of the bed because I didn't wanna lie directly on it. Also the property is very sketchy. There was activity in the parking lot all night, I felt like I was gonna wake up to find my car stolen. And I have a pretty high tolerance for rougher areas. Definitely not a very good place to stay and for the price I absolutely felt fleeced.
Stayed 1 night in Jul 2021
Response from Nitixa on Jul 31, 2021
Who’s it? You staying here?

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place to stay for anyone! Scary!
The area was so terrible that when we entered the parking lot we turned around and left immediately. We booked 1 night but did not spend the night in the hotel. The area was so scary! Drug, sketchy people, hotel looked so dirty from outside. Dirty parking lot. The room was over $100! It looked worse than a cheap motel. We left the area as quickly as possible. We drove very far and booked in Best Western instead. When we asked about the Luxury Inn hotel, the hotel staff in Best Western said that "Central" neighborhood is the worse in Albuquerque. Hotels.com if you are reading this review you need to remove the Luxury Inn from your list of hotels ASAP. This is NOT a place for anyone to stay, let alone for a family with kids!
Stayed 1 night in Jul 2021
Response from Nitixa on Jul 28, 2021
That’s totally lie. You came first asked for cancel the reservation. Then after maybe half an hour you came and said you wanted to stay. I said we don’t have any room because it was very busy. Then suddenly you realize there are no room left in town and all expensive and you don’t want to spend that much. So then you got mad on me for no reason. This doesn’t make any sense. And yes thank you for not coming back I even don’t want people like you here.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, shady activity in the parking lot all night, owners obviously don't care about the condition of the facilities only about making money. Only stayed because everywhere else was booked full. Steer clear
Stayed 1 night in Jun 2021
Response from Niki on Jun 29, 2021
Owner cares about everything but that’s not in our hands it’s all city and governors that they don’t do anything for city . The problem is everywhere

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Nitixa on Aug 11, 2021
Thank you so much for staying with us

10/10 Excellent

jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from TJ on Apr 6, 2021
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Daryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way
Dirty Smells, moldy, no water pressure.
Stayed 4 nights in Aug 2020

6/10 Okay

JohnM

Business traveller
Liked: Cleanliness, staff & service
It's on Route 66 but didn't seem like a classy area. Room was OK, but no coffee maker.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I arrived and she gave me a room which had a sheet on the floor, which was spread from the bathroom to the outside area. It was soaking wet with a trash can collecting water from the upstairs bathroom leak. I left. There in NOTHING LUXURY about this property. Run.
Stayed 1 night in Jun 2020
Response from Niki on Jun 12, 2020
When did you came ? Are you sure you came to rent a room here