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Reviews of GreenTree Inn Albuquerque

2.5 out of 5
GreenTree Inn Albuquerque
7630 Pan American Hwy N.E., Albuquerque, NM

Reviews

7.4

Good

Rating 10 - Excellent. 339 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 180 out of 1005 reviews" "
Rating 4 - Poor. 110 out of 1005 reviews" "
Rating 2 - Terrible. 87 out of 1005 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in May 2024
Response from Front Desk Staff on May 21, 2024
Priscilla,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Stacy

Travelled with family
Disliked: Amenities, property conditions & facilities
The doors to get in were always propped open wouldn't close. The pictures are kinda deceiving. Its a very old property and needs updated. The room was clean but just looks grungy. The sick and tub didnt drian very well. The toilet ran the entire time. My husband tried to fix it but it didnt last.the first person we checked jn with was kinda rude but the guy we che ked out with was nice. Overall it was clean and it a great spot to get everywhere. Probably wont stay again.
Stayed 2 nights in May 2024
Response from Front Desk Staff on May 21, 2024
Stacy,Thank you for staying with us. We appreciate your feedback and have notified the proper departments regarding your concerns.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from and to freeway. Close to dinning options. Clean room.
Stayed 1 night in May 2024
Response from Front Desk Staff on May 14, 2024
Steven,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Deborah

Stayed 4 nights in Apr 2024
Response from Front Desk Staff on May 14, 2024
Deborah,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Gerald

Stayed 1 night in May 2024
Response from Front Desk Staff on May 4, 2024
Gerald,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Kelly, Ocean View

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The washer and dryer worked poorly. The bedding was thin.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Kelly,Thank you for staying with us. We have notified our supplier as those are not our machines. We thank you for your feedback.

4/10 Poor

Stephen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The bathtub faucet was defective and leaked a loud, steady stream of water, the TV did not work at all, and there was hair in the shower from someone else (I'm blonde and it was black). If you want to save money and are not particular, come here. I won't be back
Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Thank you for reviewing our hotel Stephen. We are sorry to see you had problems during our stay. We do instruct our guest about a light switch that controls the power on the tv, fridge, and coffee maker. Maybe this was not explained to you at check in?

4/10 Poor

Karen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was really nice but the room we had was dilapidated. There was dirt in the corners of the bathroom floor, holes in the lampshades and and the mattress was old and worn out. There was also a condemned looking building next door which is why it didn't seem safe. We were originally scheduled for 4 nights but checked out the next day. I used to work at a hotel like this and I feel badly for the staff. It's not their fault the rooms are so rundown. It needs a makeover, it's in a relatively good location.
Stayed 4 nights in Apr 2024
Response from Front Desk Staff on Apr 28, 2024
Karen,Thank you for staying with us. We understand that your safety is of the upmost concern, fortunately we have not had issue with the abandoned building next door. We are excited to announce our upcoming renovation that is to start at the end of the year. We thank you for your feedback.

8/10 Good

Eric

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Eric,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! Everyone was friendly and helpf. The breakfast was good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Wanda,Thank you for reviewing our hotel and letting us know that you had a great stay. Travel safe.

10/10 Excellent

JEAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, fresh room. Safe. Checkin was easy and the desk person courteous, efficient while being very busy.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Jean,Thank you for reviewing our hotel. We will share your comments during our next staff meeting to let everyone know of the great job they are doing. Safe travels and

6/10 Okay

Russell

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was put in a room on the main floor right next to the back-door exit. People were going in and out all night and hotel doors are not quiet. There were no modern hook-ups for devices which is kind of a pain. However, I liked that I could control the temperature of the room so that it was nice and cool. The bed was also comfortable so if you just want a place to sleep the price is good. Just request a room off the first floor or away from exits. Oh yeah, the bathtub leaked (literally steady small stream) and I had to keep the bathroom door shut to avoid hearing it.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Russell,Thank you for reviewing our hotel. Please accept my apologies for the issues you had during your stay. Be assured we strive to make every guest stay enjoyable and are working to correct these items that we missed. Safe Travels

10/10 Excellent

Donna

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Donna,Thank you for reviewing our hotel. We are pleased to see that you enjoyed your stay with us and hope to see you back soon. Safe travels.

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We spent extra thinking we'd splurge this time and get a room a little nicer than usual. Greentree had all of the flaws, disfunctions, and inconveniences as the hotels we typically stay in for 2/3 the price.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Michael,Thank you for reviewing our hotel. Please know that we have future plans to improve our property in the very near future. Safe travels.

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean and quiet
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Hello Enrique,That you for letting us know we are doing a great job with your 5 star review. Travel safe, and we hope to see you again.

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 14, 2024
Aurora,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Steve

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was clean and fresh. Beds were comfortable but pillows not so much. Breakfast had many choices from scrambled eggs, bacon, pancakes, bakery items, cereal, oatmeal, coffee, hot chocolate and juices. Would stay here again and the price was excellent!!
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 31, 2024
Steve,Thank you for your staying with us. We are pleased to hear that you enjoyed your stay and were able to enjoy our Complimentary Hot Breakfast. Regarding the issue with your pillows, we apologize for that. We would have been more than happy to exchange those pillows out for you. We thank you for your feedback.

10/10 Excellent

Charles M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, and safe place to stay the night
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Charles,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Rita, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 13, 2024
Ronald,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Good value, good breakfast. Not great, but solid overall.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 23, 2024
Gerald,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is always nice & friendly. Safe environment & parking area.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 7, 2024
Jennie,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We thank you for your feedback.

10/10 Excellent

Elva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Mar 4, 2024
Elva,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We thank you for your feedback.

6/10 Okay

Breanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The 3rd morning we were there the toilet over flowed. We reported this to the front desk and they sent maintenance up. We left for the day and returned really late that evening. After returning we discovered every single soaked towel was gone, but no new towels were put back in the room. We had to go down stairs and ask for more. After really looking, we realized the bathroom was not cleaned after the entire bathroom was covered in an inch of toilet water. Wouldn’t you think if there is an issue with this that it would be mandatory for this to get cleaned!? The next morning we went to check out and we were told the reason it wasn’t cleaned was due to short staff. The front desk supervisor never apologized and acted like this was no big deal.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Hello Breanna,Thank you for reviewing our hotel. Please accept my apology for the staff not stepping up to get your room in a much more acceptable state. Please know that we shared you comments with our housekeeping and management staff. Safe Travels.

10/10 Excellent

Tommy

Business traveller
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 25, 2024
Tommy,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again. Thank you for your feedback.

6/10 Okay

Bryan

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Had issues with cleanliness with 1st room. The second you opened the door it reeked of dust and dirt and the bed was not comfortable at all. So the front staff lady was able to get us a different room which worked fine until the next day when the Tv stopped working. Wouldn't turn on anymore. Typically i wouldn't make this an issue but the fact that im paying for this..... is what bugged me enough to write a review. Overall 2 stars out of 5 on cleanliness, and 4 out if 5 star on the front counter staff.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 21, 2024
Bryan,Thank you for staying with us. We do apologize for the inconvenience you experienced with your first room. We are pleased to hear that the Front Desk Clerk was proactive in getting you into a room that was suitable for you and your family. We thank you for informing us regarding the issue with the television. We have made our maintenance department aware of the issue and has been addressed. We thank you for your feedback

8/10 Good

Lowell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was very good. The facility is clean and the buffet was very good. The staff was nice. There are restaurants nearby. The only issue was for long term guests, rooms are cleaned every three days and if that falls on a weekend, you wait until Monday. However they are more than willing to give you clean linens whenever you need them. If I were to return to Albuquerque for a stay , I’d return.
Stayed 6 nights in Feb 2024
Response from Front Desk Clerk on Feb 20, 2024
Lowell,Thank you for choosing the GreenTree Inn for your lodging needs. We are happy to hear that the Front Desk Clerks were able to provide you with the linen that you needed, we do apologize for the delay in housekeeping service as we are currently short handed with our housekeeping staff. We are pleased to hear that you enjoyed our complimentary hot breakfast and that our location gave you many restaurant options. We thank you for your feedback and look forward to seeing you again.

2/10 Terrible

tiru

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 23, 2024
Tiru,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kristin M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, and location.
Stayed 5 nights in Feb 2024
Response from Front Desk Staff on Feb 14, 2024
Kristin,Thank you for choosing the Green Tree Inn for your lodging needs. We are pleased to hear that you enjoyed your stay. We appreciate your feedback. We look forward to seeing you again, until then travel safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love to stay here, great customer services.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Feb 9, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 9, 2024
James,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
All was fine. Not super fancy but more then fine. Breakfast was also fine better then the grab and go things some hotels have.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 6, 2024
Erika,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and our complimentary hot breakfast. We appreciate your feedback.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t too busy.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 3, 2024
Daniel,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean and the staff was very helpful. I plan on coming back when I am in Albuquerque
Stayed 4 nights in Jan 2024
Response from Front Desk Staff on Feb 3, 2024
Robert,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again, until then travel safe.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Feb 3, 2024
Jessica,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Mike

Travelled with partner
Liked: Staff & service, amenities
The hotel is quite old. Although many things have been upgraded there were things in the restroom needing repair. They had the TV, microwave, and fridge in a stand with a plug in for two at a time. Had to remove the fridge to plug it in.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for review. We will share your comments during our next staff meeting. Travel safe and we hope to see you again soon.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Feb 3, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sherita, Las Vegas

Great bargain price and they have really did some renovations because rooms are nice and clean l.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 31, 2024
Sherita,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We appreciate your feedback.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 30, 2024
Samuel,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Raylencia

Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 30, 2024
Raylencia,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Marisa

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is on I-25 however, the noise isn’t a problem, and the best part was the customer service at check in and check out, really amazing workers ! Thanks !
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Marisa, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Thomas A.

Travelled with partner
Liked: Amenities
Clean room
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Thomas,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is next to a dumpy, boarded up hotel, but is a decent place to stay. Staff was nice, facility maintained well.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Gerald,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Kayla

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Mar 23, 2024
Kayla,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous people and service.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
James,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Tony,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Richard,Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Violet J

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Afternoon I didn't like that I wasn't able to Pay with Cash , as my Previous Stay I wasn't told not to Pay with Cash... I'm Disabled and had to drive around Town to find a Room and that was Frustrating.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Violet,We apologize for the confusion regarding your payment. It is stated on the website that we only accept all major credit cards. We have signs on our front desk that also state we do not accept cash or prepaid cards as a form of payment and these sign have been up for more than a year. Once again we do apologize for the inconvenience this caused.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Tim,Thank you for staying with us. We appreciate your feedback.