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Reviews of Hyatt Place Albany

3 out of 5
Hyatt Place Albany
82 MONTGOMERY STREET, Albany, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 408 reviews" "
Rating 8 - Good. 81 out of 408 reviews" "
Rating 6 - Okay. 41 out of 408 reviews" "
Rating 4 - Poor. 10 out of 408 reviews" "
Rating 2 - Terrible. 14 out of 408 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jeanine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and moder, the staff was very accomodating and friendly. There was a full contimental breakfast. Check in and check out was quick and easy. The only reason I gave 4 stars is the parking. The lot in front of the hotel is only for loading and unloading. You have to pay to park in the parking garage or park on the street. For a mobility challenged guest this wasnt the most convenient but we made the best of it and overall our stay was great
Stayed 2 nights in May 2024

10/10 Excellent

Ernest, BRONX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bryce on May 25, 2024
Thank you for your positive feedback. It is greatly appreciated.

8/10 Good

Steve

Parking was tough although I think they’re working on a parking lot other than that A
Stayed 1 night in May 2024
Response from Bryce on May 25, 2024
We appreciate your feedback. It will help us take steps moving forward. Let us know if you have any other questions.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bryce on May 25, 2024
Thank you for your positive feedback. It is greatly appreciated.

6/10 Okay

Lakeia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
My adult children recently stayed at the new Hyatt Hotel, and while the property has potential, our experience left much to be desired. Here's a detailed account of their stay: **Pros:** - **Beautiful Interior:** The hotel is brand new, and the interior design is stunning. From the lobby to the rooms, everything looks modern and well-appointed. **Cons:** - **Unfinished Entrance:** Unfortunately, the front of the hotel is not completed, and guests are required to enter from the back. This area felt unsafe, especially since there was no visible security and we encountered individuals who appeared to be suffering from mental health issues hiding out back there. While I was with my family and felt relatively safe, I would not feel comfortable checking in alone under these circumstances. - **Rude Staff:** The front desk staff member we encountered was rude and completely lacking a positive attitude. This was disappointing, as it set a negative tone for the rest of our stay. Room Issues: The room itself was cool and stylish, but the shower had very little water pressure. Additionally, the glass shower door did not shut properly, causing water to spill all over the bathroom floor and making it difficult to retain heat in the shower area.
Stayed 1 night in May 2024
Response from Bryce on May 25, 2024
We appreciate your feedback. It will help us take steps moving forward. Let us know if you have any other questions.

10/10 Excellent

Vidya, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in May 2024

10/10 Excellent

Victor Luis, Lewisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in May 2024

6/10 Okay

Razena

Stayed 2 nights in May 2024

8/10 Good

Angeline, Oneida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and quiet. Need to pay for parking.
Stayed 1 night in May 2024

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and nice. Skip the food in the restaurants as it is just simple fare (boboli type pizza).
Stayed 1 night in May 2024

6/10 Okay

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brenda - AGM on May 18, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay. We hope you will give us another opportunity to serve you in the future.

8/10 Good

Karitza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Brenda - AGM on May 18, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was phenomenal. Special shout out to Sammy, our chef and bartender. We were up for a graduation, my husband had just had knee surgery and couldn’t make it. They were able to very graciously give us late checkout so that he didn’t have to sit in the car. Thank you.everyone
Stayed 2 nights in May 2024
Response from Brenda - AGM on May 18, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most modern hotel in the area!
Stayed 1 night in May 2024
Response from Brenda - AGM on May 13, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

6/10 Okay

Adrienne

Travelled with partner
Liked: Staff & service
Listing said it had restaurant but it was a bar with only choice of burger or sandwiches - 4 items on menu. No onsite parking . Very nice room very clean but zero extras, no room service, no laundry service. We were disappointed as we wanted more.
Stayed 2 nights in May 2024
Response from Bryce on May 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly.

10/10 Excellent

Rowtas, ISP

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Brenda - AGM on May 13, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

4/10 Poor

Scott

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is a beautiful property but with issues: 1. Room 409 - Very little sleep. Tapping noise from the ceiling that woke us both up. Sounds like pipe expansion or an HVAC issue. About 2 AM and then stopped after 45 minutes. 2. Room 409 - Beautiful shower door is hung backwards and is out of level. The door slides open while showering and gets the floor wet which can cause you issues with safety in the future. 3. Room 410 - The bathroom door is hung out of level and closes on you when you are using the sink. 4. Staff, architect, cleanliness and breakfast were all great. Thanks for having us, Scott Kelley
Stayed 1 night in May 2024
Response from Brenda - AGM on May 13, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay. We appreciate your feedback. It helps us improve.

10/10 Excellent

Kristi Greene

Liked: Staff & service, property conditions & facilities
Very nice property. Walking distance to Oalace Theatre and downtown.
Stayed 1 night in May 2024
Response from Brenda - AGM on May 13, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

8/10 Good

panayotis

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from Brenda - AGM on May 13, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Brenda - AGM on May 6, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed.

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Albany, and if I came back I would stay at this hotel again. 10/10 all around, staff was excellent beds were so comfy, shower and water pressure were great and it was so clean.
Stayed 1 night in May 2024
Response from Brenda - AGM on May 6, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed.

2/10 Terrible

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My daughter had a medical emergency and I called them in advance to tell them I was not going to stay there. They told me I would not be charged. Then I get a charge on my credit card for the room anyways. I called them on 3 separate occasions and it’s always the same excuse of they can’t find the manager and they ask me for my name and number and indicate the manager will call me back. No one has called me back. I called a forth time and left a message on the management voicemail to have them call me back and they still have not called. This is horrible customer service. The other hotel where I was staying when the emergency happed waved all of my room fees with no questions asked. Apparently this hotel just cares about money and not there customers needs. I will never stay here or any other hotels that are associated with them again.
Stayed 1 night in Apr 2024
Response from Brenda Sutton - AGM on May 4, 2024
When did you call to cancel? Typically, because you made the reservation through Expedia, you should reach out to Expedia to make any changes. I do apologize. We never want anyone to feel ignored.

10/10 Excellent

Korey

Stayed 3 nights in Jan 2024
Response from Bryce on May 25, 2024
Thank you for your positive feedback. It is greatly appreciated.

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brenda Sutton - AGM on May 4, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Joonho

Stayed 1 night in May 2024
Response from Bryce on May 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future.

8/10 Good

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is the only downside with this property as they do not have their own dedicated parking lot or spaces. Otherwise clean, friendly, and good stay for the price.
Stayed 1 night in Apr 2024
Response from Brenda Sutton - AGM on May 1, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

6/10 Okay

lindsay

Liked: Staff & service
The photo showed a tub but there was none. There are very few parking spaces and parking is expensive. No microwave in the room, so I had to go to the lobby to use the microwave, and it doesn't work well, so after 3 minutes is heating, the soup was still cold. For my room in particular, the sliding shower doors would not start closed no matter what I tried, so the floor got very wet as much as I tried to avoid it.The staff is nice, it's clean, just not the convenience.
Stayed 1 night in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the front desk staff!
Stayed 1 night in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property but they need to figure something out with parking and not just the garage!
Stayed 1 night in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

6/10 Okay

Sandra

Stayed 1 night in Apr 2024
Response from Brenda - AGM on May 18, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great play to stay! Very close to concert venues and restaurants.
Stayed 1 night in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's
Stayed 2 nights in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

John

Liked: Cleanliness, amenities
Breakfast is great and they said they are working to improve parking.
Stayed 7 nights in Apr 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

8/10 Good

Haoxin

Stayed 2 nights in Apr 2024
Response from Brenda - AGM on May 18, 2024
Thank you for taking the time to post this review. We are happy to hear you enjoyed your stay. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Bryce on May 1, 2024
We appreciate your feedback. This is important helping us move forward. Let us know if you have any questions or concerns.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if going to a concert. Easy walk to MVP Arena. Nice Irish Pub nearby. Fantastic free buffet breakfast. Quiet and clean rooms.
Stayed 1 night in Apr 2024
Response from Bryce on Apr 21, 2024
Thank you so much. We appreciate your feedback. We hope you come back to visit us soon.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda Sutton - AGM on May 1, 2024
Thank you for taking the time to post this review.

10/10 Excellent

Rashaun

Stayed 1 night in Apr 2024
Response from Brenda - AGM on May 10, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brenda Sutton - AGM on May 1, 2024
Thank you for taking the time to post this review.

8/10 Good

Alexy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well prepared. The staff was kind and courteous.
Stayed 1 night in Apr 2024
Response from Bryce on Apr 21, 2024
Thank you so much. We appreciate your feedback. We hope you come back to visit us soon.

8/10 Good

Benjamin, Garden Grove

Stayed 1 night in Apr 2024
Response from Brenda - AGM on May 10, 2024
Thank you for taking the time to post this review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Kayla

Business traveller
Great for a quick stay, clean friendly staff and quiet.
Stayed 2 nights in Apr 2024
Response from Bryce on Apr 21, 2024
Thank you so much. We appreciate your feedback. We hope you come back to visit us soon.

10/10 Excellent

Denisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel does not provide parking. There is parking on site, but it is paid, and it is a it is a little bit of a walk to the hotel.
Stayed 1 night in Apr 2024
Response from Bryce on Apr 21, 2024
Thank you so much. We appreciate your feedback. We hope you come back to visit us soon.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bryce on Apr 21, 2024
Thank you so much. We appreciate your feedback. We hope you come back to visit us soon.

8/10 Good

Morton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brenda Sutton - AGM on May 1, 2024
Thank you for taking the time to post this review.

6/10 Okay

MATTHIAS

Travelled with partner
Liked: Cleanliness, staff & service
Parking Outside entrance Looks to much plastic
Stayed 4 nights in Apr 2024
Response from Brenda Sutton - AGM on May 1, 2024
Thank you for taking the time to post this review.