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construction and parking was a little goofy but all staff was very accommodating!
Scotty
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Scotty,We appreciate your feedback and are glad to hear that our staff provided excellent service during your stay. Your comments regarding construction and parking will be shared with our team for review. Thank you for choosing our hotel for your visit.
6/10 Okay
Stephen
May 19, 2024
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Stephen
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Stephen, We appreciate your feedback and regret to hear about your experience. Guest satisfaction is a top priority for us, so we will address your concerns with our team for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
4/10 Poor
coleen
Travelled with family
May 19, 2024
Disliked: Cleanliness
Location was good and hotel had a shuttle and breakfast. The housekeeping was only done on demand, no beds made and no garbage removed after a 3 day stay.
coleen
Stayed 3 nights in May 2024
Response from Manager on May 22, 2024
Hello coleen, We appreciate your feedback and are glad you found our location convenient with shuttle service and breakfast available. We apologize for any inconvenience regarding our housekeeping services and will share your comments with our team for further improvement. Thank you for sharing your experience with us.
I left too early to try the included breakfast. I was pleased to see fruit available all day.
The room was very dusty and one pillow did not have a pillowcase.
Jo Lynn
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Jo Lynn, We appreciate your feedback on the availability of fruit throughout the day. Should you encounter any concerns during your stay, please reach out to the front desk for prompt assistance.
We love’s the pool with the slide, and the we loved the room.
Jason
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Jason,We are delighted to hear that you enjoyed our pool with the slide and your room during your stay. Your feedback is greatly appreciated as we strive to provide a memorable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 Excellent
Pamela
Travelled with partner
May 14, 2024
Liked: Cleanliness, staff & service, amenities
Questionable area
Pamela
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Pamela, We appreciate your feedback and take all guest comments seriously. Should you have any concerns about the area surrounding our hotel, we recommend reaching out to the local authorities for support and guidance. Your safety and well-being are our top priorities.
Exceptionally clean and the airport shuttle is THE best!!
Sue
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Sue,We are delighted to hear that you found our hotel exceptionally clean and enjoyed our airport shuttle service. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future.
Hello robert, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Good
Michelle
Travelled with partner
May 11, 2024
Liked: Cleanliness, staff & service
Flew in late to CLE airport and chose this hotel close by in case rental car agency was closed upon arrival. They offer a courtesy airport shuttle. We didn't need it after all but it's a nice benefit. The exterior of the building was in the process of being painted so they must be making some improvements. Room was clean but in desperate need of updates. Opted for 2 queen beds. Mattresses were very firm, squeaky and uncomfortable. The bathroom had an extra long vanity, a definite plus! Bathtub/shower combo could use updating and shower pressure was horrible! So bad I had to rinse my hair on my knees under the bathtub faucet! Their free hot breakfast was very good. They offered scrambled eggs, sausage links/patties and sausage gravy over biscuits among other items. Flavored creamer for my coffee was appreciated. Bob Evans and another family restaurant were just across the street if you would prefer breakfast elsewhere. All-in-all, it needs some updates but it wasn't bad for the brief overnight stay for only $152 including fees.
Michelle
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello Michelle, Thank you for sharing your detailed review of your stay with us. We're glad you found our courtesy airport shuttle to be a convenient amenity and enjoyed our complimentary breakfast offerings. Your feedback regarding the room condition and shower pressure will be considered for future improvements. We appreciate your understanding as we work on updating our facilities. We hope to welcome you back again in the future.
6/10 Okay
Douglass S
May 9, 2024
Liked: Cleanliness, staff & service
Douglass S
Stayed 2 nights in May 2024
Response from Manager on May 11, 2024
Hello Douglass S,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and look forward to welcoming you back in the future.
Very convenient with airport shuttle service; friendly staff, clean facilities.
Glenn
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Glenn,We are delighted to hear that you found our airport shuttle service convenient and our staff friendly. It's great to know that you also appreciated our clean facilities during your stay. If you have any more feedback or suggestions, we would love to hear from you.
Hello Richard,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon for another wonderful experience at our hotel!
I feel like a best western like some other common chains is either a hit or miss. Unfortunately this one was a miss. Building was under construction I guess. Plastic on windows and doors. I almost wondered if it was even up and running when we pulled in. Check in attendant was very pleasant. That was prob the only plus. Room was ok at best. Again, very outdated, furniture broke and lamps hanging on by a thread. Refrigerator was rusty on the outside and dented. Dressers had seen better days. And there was a hole in the ceiling in the shower. Just overall not the best condition. Maybe they should close it totally for some renovations. Funny tho how when you walked in the lobby it was a little better with glass like tile around the area and elevator. Looks like they spent money there but lacked updating or even fixing anything in the rooms. The hallways and rooms also had a bad smell. Like a musty “shut in” smell. Obviously we won’t be staying here again.
Stacey
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Stacey, Thank you for sharing your feedback with us. We appreciate your kind words about the check-in attendant. We regret to learn about your disappointment with the condition of the property. We constantly strive to improve our guests' experience and take all comments constructively. Your concerns will be shared with the management team for their review. It’s unfortunate to hear that your stay did not meet expectations, and we are sorry for any inconvenience caused.
Affordable clean fine accommodations in a pinch when stranded overnight due to a canceled flight. Shuttle service and sweet driver very much appreciated
James
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello James,We are delighted to hear that you found our accommodations convenient during your unexpected stay. Our team takes pride in providing a comfortable and clean environment for all our guests. It's wonderful to hear that our shuttle service and driver added positively to your experience. Should your travels bring you back to the area, we look forward to welcoming you again.
4/10 Poor
Tony
May 7, 2024
Liked: Staff & service
Disliked: Cleanliness
Tony
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Tony, We truly value your stay and if you have any specific feedback to share, please do not hesitate to contact us. We hope to welcome you back for an improved experience in the future.
Poor housekeeping did not attend to room 2 out of 5 days. Front desk seemed uninterested. A bag of my dirty laundry was THOWN AWAY (approximately $200) while left on the bed. Manager and CORPORATE refused to address the issue as I couldn’t prove it. We will NEVER stay at any Best Western ever again. Very disappointing.
Mark
Stayed 5 nights in Mar 2024
Response from Manager on May 1, 2024
Hello Mark, We sincerely apologize for the inconveniences you experienced during your recent stay. Your feedback has been noted and will be shared with the appropriate departments for internal review. If you would like to further discuss your concerns, we recommend reaching out to our management team directly. Thank you for bringing this to our attention.
8/10 Good
Jack
Apr 24, 2024
Jack
Stayed 1 night in Apr 2024
Response from Manager on May 15, 2024
Hello Jack, We appreciate you choosing our hotel for your stay! If you have any concerns or suggestions from your experience, please feel free to contact us directly. We hope to welcome you back soon for an even better stay!
Hello Diana,We are delighted to hear that you found our hotel nice during your recent stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to contact our management team.
Hello Justin,We are delighted to hear that you found value in your stay with us. Your satisfaction is our priority, and we hope to welcome you back for another fantastic experience in the future.
The staff was helpful, the room was clean - we were on the "back" side of the building. so there was little traffic noise. Breakfast was good.
Norm
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Norm,We're thrilled to hear you found our staff helpful and enjoyed the cleanliness of your room. It's great that you had a peaceful night on the "back" side of the building. Delighted you enjoyed the breakfast during your stay as well. Thank you for your kind feedback!
Staff is very friendly and helpful. Nice pool but needs to be a little warmer. Great Airport shuttle.
Phillip
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Phillip,We appreciate your kind words about our friendly staff and convenient airport shuttle service. We'll take note of your feedback about the pool temperature for future improvements. Thank you for staying with us and sharing your experience!
6/10 Okay
Vickie
Travelled with family
Apr 12, 2024
The property itself was clean and the accommodations were OK, but the staff was rather indifferent and for the price I paid it certainly was not worth the value.
Vickie
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Vickie,We appreciate your feedback on our clean property and accommodations. Rest assured that we will address your concerns with our team to ensure better service. We strive to provide value to all our guests and regret any inconvenience caused.
The property was acceptable. Poor parking layout. breakfast was the same every day. No maid service and nobody at dak to check out. Beds were uncomfortable
Johnathan
Stayed 3 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Johnathan,We appreciate you taking the time to share your feedback with us. Guest satisfaction is important, and we regret to hear about the challenges you experienced. Your comments will be shared with the relevant teams for review. We hope you will consider reaching out to our management team directly to address your concerns further.
Hello Mark,We're delighted to hear that our hotel's proximity to the airport was convenient for your travels. Your feedback is appreciated and we hope to welcome you back in the future.
10/10 Excellent
omar
Mar 31, 2024
omar
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello omar,We are delighted to hear that you enjoyed your stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!
Hello Marie,We appreciate your kind words about our staff's hospitality and assistance during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a positive experience with us. Our team strives to provide exceptional service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 Excellent
Michael
Business traveller
Mar 23, 2024
I stayed at the hotel for three nights. I chose the hotel because it was about one-third the cost of a downtown hotel, given their tax, added fees, and parking fee. The hotel was convenient, with a 5-minute shuttle ride to the airport rapid transit station. The shuttle was always available on my schedule—not the hotel’s. The room was quiet and clean. The breakfasts were substantial. I had no complaints.
Michael
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Michael,We are delighted to hear that you enjoyed our convenient location, efficient shuttle service, clean rooms, and substantial breakfasts during your stay with us. Your satisfaction is our top priority, and we are pleased to know that we met your expectations. Should you have any future travel plans to our area, we hope to welcome you back for another pleasant stay.
Hello Sharon,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon.
Hello Wiston G,We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. Your satisfaction is important to us, and we hope to welcome you back in the future.
6/10 Okay
Kandice
Mar 18, 2024
This is an older hotel, has an odd smell, basic amenities, beds are worn, pillows are flat, rooms are muggy. I was there for four nights, check in was easy, didn’t interact with staff other than check in & check out. Not 5 star rating but it was a place to sleep.
Kandice
Stayed 4 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Kandice,We appreciate you sharing your experience with us. We strive to provide a comfortable stay for all our guests. Your feedback will be shared with the management team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 Poor
Mariusz
Mar 16, 2024
Mariusz
Stayed 5 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Mariusz,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.
2/10 Terrible
Juan
Mar 11, 2024
Juan
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Juan, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have so that we can address them accordingly.
4/10 Poor
Tara
Mar 10, 2024
It wasn’t worth the 150 deposit
Tara
Stayed 1 night in Feb 2024
Response from Manager on Mar 13, 2024
Hello Tara, We're sorry to hear that your stay fell short of expectations. Your feedback is valuable to us, and we encourage you to reach out to our management team to further discuss your experience. Thank you for choosing to stay with us.
Hello Khaled, We apologize for any inconvenience you experienced during your stay near the airport. Your feedback is valuable and will be shared with the team for further review and improvement. If you have any further concerns, please do not hesitate to contact our management team directly for assistance.
Hello Susan,We are delighted to hear that you had a smooth check-in experience and found our front desk team to be friendly. Our staff prides themselves on providing exceptional service to all our guests. Should you have any future stays with us, we look forward to welcoming you back for another great visit!
One night stay for a next day flight. Arrived at night. Property overall was good. Parking area was dark and not the best. Room was decent but could use some upgrades. Hallway felt more like a motel environment. Staff was friendly and very helpful. Breakfast bar was great!
Shannon
Stayed 1 night in Jan 2024
Response from Manager on Mar 3, 2024
Hello Shannon,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and helpful and enjoyed our breakfast offerings. Your comments regarding the parking area and room upgrades are duly noted for future improvements. We hope to welcome you back for another stay in the future.
Found the facility to be very quiet and the staff was very
attentive.
Thomas
Stayed 4 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Thomas, We are delighted to hear that you appreciated our peaceful ambiance and attentive team members during your stay. Your feedback is truly valued, and we look forward to welcoming you back for another serene experience.
A great place to stay! Convenient to a shopping center, to a gym and community center, and close to some parks to enjoy the outdoors. The room was perfect, and a great place to unwind.
Kellam
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Kellam,We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs. It's great to know that you were able to relax in your room and take advantage of the nearby amenities. We appreciate your positive feedback and hope to welcome you back in the future.
Very pleasant experience, I really enjoyed my stay. Thank you to the front desk, they were so helpful. Great breakfast
Brittney
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Brittney,We are thrilled to hear that you had a pleasant experience during your stay and enjoyed our breakfast offerings. Our team at the front desk will be delighted to know that their assistance enhanced your visit. Your feedback is greatly valued, and we hope to welcome you back in the future.
10/10 Excellent
Colleen, Lakemore
Feb 21, 2024
Liked: Staff & service, amenities
We like the convenience to airport and parking.
Colleen
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Colleen,We are pleased to hear that you found our hotel's location convenient for your travels. Thank you for highlighting our parking services as well. Should you have any future stays with us, we hope you continue to enjoy our amenities.
2/10 Terrible
Tami
Feb 19, 2024
Tami
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Tami, We're sorry to hear about your experience. Please feel free to contact us directly with any additional feedback you may have so we can address any concerns.
Hallways filthy rooms filthy, no housekeeping halls have a smell
Jose
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jose, We appreciate your feedback and apologize for any inconvenience caused. Your comments have been shared with the relevant teams for review and to ensure we maintain our high standards. Guest satisfaction is our top priority, and we hope you will consider staying with us again in the future to experience improvements.
The hotel room had dead fly's on the floor in the bathroom and the last person's socks were in the blanket on the bed and the room was so cold I had to turn the heater on and up to 70 just to get it warm
Rockie
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Rockie, We appreciate you taking the time to share your experience with us. We take all feedback seriously and have shared your comments with our housekeeping team to ensure our high standards are maintained. Your comfort is important to us, and we will address the temperature concern with our maintenance team. Thank you for bringing these matters to our attention.
Breakfast was really good and the room was quiet and the staff was accomodating. Shower was nice and hot.
George
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello George,We are delighted to hear that you enjoyed our breakfast, quiet room, and accommodating staff during your stay. It's wonderful that you found the shower to be nice and hot as well. Your feedback is greatly appreciated, thank you for sharing your experience with us.
Hello Mark,We're delighted to hear that you had an excellent experience during your stay with us! If you have any further feedback or if there's anything we can do to assist you in the future, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back soon!
10/10 Excellent
Nicole
Feb 14, 2024
Nicole
Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Nicole,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
Hello Kenneth,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience. If you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back in the future for another great stay.
Hello Marc,Thank you for your kind words about our staff! We take tremendous pride in providing excellent service to our guests. It's great to hear that our team made a positive impression on you during your stay. We hope to have the opportunity to welcome you back in the future for another outstanding experience.