- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
We booked room for the weekend to celebrate my wife's birthday at Hahndorf on the weekend of 20-21 June 2020.The room looked nice but that was where it finished. Firstly there was barely a trickle of water which came out of the bathroom sink. We pointed this out to the receptionist who said nothing can be done. Secondly the double power point between the two beds was hanging off the wall and it was unsafe. Thirdly the MATTRESS. What can I say it was disgusting. It would have to have been at least 20 -25 years old as the springs and steel frame was poking through the very thin and flattened "foam" or what was left of it. It was the most uncomfortable night's sleep we have ever had and it really spoiled the weekend as we got very little sleep. Seriously that mattress needs throwing away immediately as it is years past its used by date. They had the cheek to charge us $129 for the night for what was the worst night's sleep we have ever had. To top this off I wrote and complained to them through their own website but they never had the decency or courtesy to even acknowledge or reply to me on their own web site email. I requested our money back but as I said got no reply. We would never stay at such a place again.