All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was amazing place to spend your holiday, very clean room and friendly workers. The breakfast was very rich and had varieties to select from.
DORIS
Stayed 2 nights in Feb 2024
Response from Stephane Jamin on Mar 18, 2024
Dear Doris,Thank you for taking the time to highlight your recent stay at the Pullman Abidjan.We value your feedback and i am sure it will make a difference in the daily motivation of our staff to aim for the excellence.Once more thank you and we hope to welcome you soon.Sincerely
6/10 Okay
Chiemezie
Feb 17, 2024
Just an average hotel
Chiemezie
Stayed 2 nights in Feb 2024
Response from Eddy on Mar 18, 2024
Dear Guest,Thank you for this feedback, which shows your interest in the Pullman Abidjan. Your satisfaction remains the priority of the entire team, and we will do everything in our power to move up the slope from the average level to the superior level. Your opinion is very valuable to us as it enables us to improve.See you soon,Yours sincerely
6/10 Okay
Yuletide
Feb 14, 2024
The property was just ok no special attraction to it
Yuletide
Stayed 1 night in Feb 2024
Response from Eddy on Mar 18, 2024
Dear Guest,Thank you for your kind words about Pullman Abidjan. Your satisfaction remains the priority of the entire team, who work day in, day out to achieve this.We hope to see you soon,Yours sincerelyEdwige GNALEGAGuest Experience Manager
10/10 Excellent
Samad
Feb 9, 2024
Samad
Stayed 2 nights in Feb 2024
Response from Eddy on Mar 25, 2024
Cher client,Nous vous remercions pour cette belle notation. Et vous servir fut un réel plaisir.A très bientôt pour une autre belle expérienceSincèrement,Edwige GNALEGAGuest Experience Manager
Cher Ange,A travers cette belle notation, nous percevons que votre séjour a été très satisfaisant.Sachez que toute notre équipe travail de jour en jour afin de faire vivre une expérience unique à tous nos clients.Nous vous disons merci pour ce feedback et espérons vous revoir très bientôtSincèrement,Edwige GNALEGAGuest Experience Manager
8/10 Good
Verified traveller
Business traveller
Oct 23, 2023
Liked: Cleanliness, room comfort
Business trip
4 day business trip
Verified traveller
Stayed 4 nights in Oct 2023
2/10 Terrible
Oluwatosin
Sep 20, 2023
Property cancelled the reservation and refund was not given back
Oluwatosin
Stayed 8 nights in Sep 2023
10/10 Excellent
Radhouane
Jun 8, 2023
Radhouane
Stayed 1 night in May 2023
Response from Trésor on Jul 15, 2023
Bonjour cher client.Nous vous remercions d'avoir pris le temps de nous écrire. En espérant que votre expérience s'est bien passé dans notre établissement.Cordialement
Response from Stephane Jamin, General Manager, Pullman Abidjan on Jan 27, 2023
Dear Mr Michel,We are delighted to read your comments after your stay at the Pullman Abidjan. Thank you for your feedback on the experience and your appreciation of the hotel, we will share your comments with our staff to keep motivating them.Once more thank you for your return and we hope to welcome you soon.
Hotel employees never had a direct answer for any question, always calling second person or a third one in many occasions.
No restaurantes at all in the area to eat outside the hotel.
Prices for food inside the hotel are very high but no other option to eat unless getting on a taxi.
Once I checked into the hotel I was charged more than what it was supposed to me. A significant amount of difference. I contacted hotels.com. They said they can’t reach them, and wasn’t helpful. They said they will reach me in 24 hours and heard nothing. Spent an hour to figure it out in the lobby and gave up.
Guray
Stayed 5 nights in Feb 2021
2/10 Terrible
khaldoun, lebanon
Travelled with family, Business traveller, Travelled with pets
Oct 27, 2020
Liked: Cleanliness, amenities
Disliked: Staff & service
khaldoun
Stayed 1 night in Oct 2020
Response from LYNDA on Oct 28, 2020
Cher Monsieur Khaldoun,
Nous tenons à vous remercier d'avoir pris le temps de nous évaluer suite à votre séjour parmi nous.
Les retours de nos clients sont importants car nous permettent de mieux orienter nos différentes actions d'amélioration.
Nous sommes vraiment navrés que votre séjour n'ait pas été à la hauteur de vos attentes.
Soyez en rassuré que nous essayerons d'améliorer nos services afin d'assurer une satisfaction totale à nos clients.
Nous espérons vous revoir très prochainement afin de vous faire vivre une expérience inoubliable.
Bien cordialement,
LYNDA
RELATION CLIENTELE
10/10 Excellent
Verified traveller
Sep 4, 2020
Verified traveller
Stayed 1 night in Aug 2020
Response from RELATION CLIENTELE on Sep 8, 2020
Nous tenons à vous remercier d'avoir pris le temps de laisser un commentaire suite à votre séjour au Pullman Abidjan.
Nous sommes ravis que l'accueil vous ait séduit.
Nous espérons vous revoir très prochainement .
Cordialement
Dear Sir Bassirou,
Thank you for taking the time to share about your stay with us.Our quality of service is our priority and I am therefore truly disappointed to read that your experience with the Room Service was bad. Your comments have been shared with the department heads and all staff concerned. Appropriate actions will be taken to provide the best in service. I look forward to welcoming you back very soon and have the opportunity to better serve you.
Sincerely,
Excellent hotel and excellent staff at best location in Abidjan.
Only the pool need some better filter and cleaning system so people can actually use it.
Ti
Stayed 2 nights in Feb 2020
Response from Your stay at the Pullman Abidjan on Mar 3, 2020
Dear Guest,
We cannot thank you enough for this review regarding your recent stay at the Pullman Pullman Abidjan.
Glad to read that your overall experience was a success and that you enjoyed your stay with us.
We certainly look forward to many more stays over time.
Sincerely,
Charlotte Rossi
Guest Relation Manager
Response from Your say at the Pullman Abidjan on Mar 3, 2020
Dear Guest,
Thank you so much for your kindness in writing such a favorable review on us. We couldn't be happier that you enjoyed our service ! Compliments are always a great encouragement for all the team You are always welcome at the Pullman Abidjan !
Sincerely,
Charlote ROSSI
Guest Relation Manager
Excellent service and welcoming staff who goes above and beyond.
Verified traveller
Stayed 4 nights in Feb 2020
Response from YOUR STAY AT THE PULLMAN ABIDJAN on Feb 12, 2020
Dear Guest,
We cannot thank you enough for this review regarding your recent stay at the Pullman Pullman Abidjan.
Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting !
We certainly look forward to many more stays over time.
Sincerely,
Charlotte Rossi
Guest Relation Manager
,
8/10 Good
S Yolande
Jan 14, 2020
S Yolande
Stayed 3 nights in Jan 2020
4/10 Poor
Atef
Jan 9, 2020
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad Experience
It was my second stay in Two weeks in Pullman after the unprofessional behaviour of Ms Sarah commercial staff and after the apologize of her boss i decided to book again maybe things gonna change but unfortunately i had meet Ms. Sarah twice face to face she ignored me even no "welcome" as guest in a check in, in my first day i left my room around 1pm i came back morning time next day and in my surprise no "room makeup" and the receptionist suggested to give me another room which was inappropriate at that time i went to the given room just took towels and water and returned back to my room, second night i was in my room at 1am and my neighbor was enjoying his fiesta with so high music at the point that i thought that Pullman has nightclub above my room i called the front desk to check but nothing done till 4am.
Third day i invited a couple of friends to share lunch in the terrace we received first waiter 15 minutes later order taken after my request 37 minutes later with two different staff and each did the same work without any endorsement.
Pullman is a big name with many services problem and unqualified staff.
Atef
Stayed 4 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on Mar 5, 2020
Dear Guest,
Thank you for taking the time to share about your stay with us..
Our quality of service is our priority and I am therefore truly disappointed to read that your experience at the breakfast was bad.
Your comments have been shared with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in service.
I look forward to welcoming you back very soon and have the opportunity to better serve you.
Sincerely,
Charlotte Rossi
Guest Relation Manage
Nice Hotel Physically but service needs improvemen
Did not initially have the sweet I booked and then tried to convince me that a smaller was was in fact an "upgrade".
Brian
Stayed 6 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on Jan 31, 2020
Dear Guest,
Thank you very much for taking the time to tell us about your experience. I am sorry about the experience you mentionned regarding the room that you have booked. Please allow me to express our sincerest apolo-gies.
Please if you can send me an e mail at h1146-gr@accor.com, so i can make up for this bad experience.
Please give us a chance to really make up for this experience that did not met your expectations.
Sincerely,
Charlotte ROSSI
Guest Relation Manager
i didn't like the fact that they didn't go by expedia rate and also didn't refund the day i didnt sleep
Verified traveller
Stayed 2 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on Jan 31, 2020
Dear Guest,
Thank you for taking the time to tell us about your experience at the Pullman Abidjan. We lament that your experience did not meet your expectations; our sincerest apologies to this. At Pullman Abidjan, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
It would be very much appreciated if you could kindly elaborate more your concern so we can address the issues and make sure that your next stay with us will go smoothly. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly contact us directly at h1146-gr@accor.com for your future reservations and we will be happy to take care of you.
Thank you.
Kind Regards,
Charlotte Rossi
Guest Relation Manager
Response from YOUR STAY AT THE PULLMAN ABIDJAN on Dec 3, 2019
Dear Guest,
Thank you for feedback.
We hope to welcome you back very soon at the Pullman Abidjan !
Best reagards,
Charlotte
GUEST RELATION MANAGER
10/10 Excellent
Verified traveller
Nov 30, 2019
Verified traveller
Stayed 1 night in Nov 2019
Response from CHARLOTTE on Dec 5, 2019
Cher(e) Client(e),
Merci à vous d'avoir pris le temps de nous évaluer suite à votre séjour au Pullman Abidjan !
Nous espérons avoir l'opportunité de vous accueillir de nouveau parmi nous !
Sincèrement,
Charlotte
Responsable Relations Clients
The place is super nice. The only thing is I couldn’t get The suite with the view.
Other than that everything went well. The place is a must be.
Tyepi
Stayed 1 night in Sep 2019
Response from Trésor on Oct 6, 2019
Dear guest,
we thank you for your stay in our hotel.
we surely give the suite with the view for the next stay.
you could send an email before: h1146-gr1@accor.com
Best regards
10/10 Excellent
Verified traveller
Sep 1, 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Trésor on Oct 8, 2019
bonjour cher client,
nous vous remercions pour avoir choisi notre établissement pour votre séjour.
nous apprécions votre notre qui justifie la qualité de nos services et sommes impatients de vous accueillir le prochain séjour.
cordialemen
Overall the Pullman is a very nice hotel. The staff is very polite. The only negative is the cost of the food.
Busytraveler
Stayed 9 nights in Jul 2019
Response from Charlotte ROSSI, Guest Relation Manager on Sep 4, 2019
Dear Guest,
Thank you for taking the time to share your recent experience at Pullman Abidjan !
Be sure that I will share your comment with our team, and I am sure that this feedback will serve as an encouragement for all of them.
We took note of your concern regarding the cost of the food and forward it to our Food and Beverage Manager.
We would be honored to welcome you again soon at Pullman Abidjan.
Sincerely,
bonjour cher client,
Nous avons été ravi de vous compter parmi nos illustres invités.
cordialement
2/10 Terrible
xinqiang
Jul 19, 2019
Disliked: Cleanliness, staff & service
unprofessional staff made mistakes for bill
the reception staff are not profession as they should be, when check out, they made huge mistake for the credit card pay bill, the bill should be 36 000 XOF, but they put 360 000 XOF, then, I found another faute, they put one meal that I did not take in the bill.
xinqiang
Stayed 5 nights in Jul 2019
Response from Trésor on Jul 29, 2019
Dear Guest,
we thenk you for your stay in Pullman Hotel.
We also apologizes for any inconviences happened during your stay.
Did you get your money back on your credit card?
Great hotel in Abidjan, very nice decor. The rooms and bed were very comfortable. Front desk and restaurant staff were friendly and helpful. The only odd thing was the entire hotel didn't have a international converter to borrow. Really recommend this hotel if you are in Abidjan