6/10 Okay
Mary
Travelled with family
May 13, 2024
Liked: Cleanliness, property conditions & facilities
We had a reservation for 1 room. 4 people were sharing it. I was told I could only have 1 room key! What? Crazy. They said if they gave out more than that to each reservation that they would run out of plastic key cards. I was still charged the "resort fee" or whatever the additional fee is per night(about $35 per night. 3 of us left and 1 person was staying behind. They needed to meet the food delivery person, but did not have the key to get back in the room...I told her to call the front desk and I was sure they could have someone get you back into the room. The front desk said NO...What??? If you can't give enough keys to everyone, you need to accommodate better. Also, in order to park your car and get into AND out of the parking lot, you need a key....
It was a frustrating stay to say the least.
Mary
Stayed 2 nights in May 2024