2/10 Terrible
Octavio
Travelled with family
Apr 21, 2024
The place looks a bit sketchy from the outside but it is better inside. The problems we had that caused us to find another place while we were in Mexico already were: The places offer things that weren’t working. It offers a fridge but in our apartment wasn’t working, offers hot water but not even for one shower, you jump in the shower and after a few minutes the water turns cold as ice. The place also offers washer but you can’t use it. But the worst thing that happen to us was that my wife couldn’t get out of the apartment because the door latch was defective and she couldn’t get it to open from the inside. She had to wait for me to comeback and open the door from the outside with the key. Oh i almost forgot the couches were filthy dirty! There is no way someone in their right mind will stay in a place like this if the problems aren’t fixed. Now the positive side was that Ernesto the manager was a gentlemen and offered me a refund even though it was late for me to request it in the app. He told me to call expedia and let them know that i was gonna get my refund approved if they called him. So i chatted with an agent in expedia and they got my refund approved
Octavio
Stayed 4 nights in Apr 2024