Kice Island Waterpark Vacations

This hotel is a refreshing experience for a traveler.

The only disappointing aspect of our stay was an interaction at checkout with a front desk employee named Autum. Unfortunately, her demeanor came across as rude and condescending, which is especially disheartening during an early 6:20 AM departure.I had a simple question regarding the valet charges, as we were billed twice despite the car not being moved. It felt somewhat misleading, as “valet parking” typically implies an active service, rather than a static parking charge over multiple days. Rather than offering clarification with professionalism and understanding, the interaction felt dismissive and unnecessarily unpleasant.I shared that the front desk experience is both the first and last impression of a stay, and it truly sets the tone — which is why a more gracious approach would make such a difference.That said, I still felt it was important to leave a five-star review because the manager was exceptional. He handled a minor issue with our room lock with care, professionalism, and genuine attentiveness. His level of service reflects the standard the resort deserves to be known for.Overall, this is a beautiful property, and I would absolutely return and recommend it to friends and family. My hope is simply that all guest-facing interactions reflect the same level of excellence demonstrated by the management team.

Room was great and clean

Apartment was clean and comfortable. The location was perfect. Walking distance to restaurants and café shops.

Clean room, friendly staff, good food, great view of sunset

The resort and location are nice. The room was a condo being managed by the resort, and we had issues with the room.  The bed was so bad that I needed to sleep on the couch.  The TV only offered four English stations.  The refigure door would not remain closed.  Very little shower water pressure.  It is possible that other rooms are better and don't have these issues, but I will not rebook.  

Very nice accomodations.

Room was great and clean

This hotel is a refreshing experience for a traveler.

Very clean and friendly

This hotel is a refreshing experience for a traveler.

The only disappointing aspect of our stay was an interaction at checkout with a front desk employee named Autum. Unfortunately, her demeanor came across as rude and condescending, which is especially disheartening during an early 6:20 AM departure.I had a simple question regarding the valet charges, as we were billed twice despite the car not being moved. It felt somewhat misleading, as “valet parking” typically implies an active service, rather than a static parking charge over multiple days. Rather than offering clarification with professionalism and understanding, the interaction felt dismissive and unnecessarily unpleasant.I shared that the front desk experience is both the first and last impression of a stay, and it truly sets the tone — which is why a more gracious approach would make such a difference.That said, I still felt it was important to leave a five-star review because the manager was exceptional. He handled a minor issue with our room lock with care, professionalism, and genuine attentiveness. His level of service reflects the standard the resort deserves to be known for.Overall, this is a beautiful property, and I would absolutely return and recommend it to friends and family. My hope is simply that all guest-facing interactions reflect the same level of excellence demonstrated by the management team.

The property is very well located, in a residential area, on a waterfront of a canal, and close to many restaurants. The building has some years but it is very well maintained.