Eastern Sierra Waterpark Vacations

Location was great - rooms ok in size but if I had paid the top dollar for the 4 nights and not the special price I wouldn’t have been as happy.

This hotel used to be my favorite, now it lost it’s charm, the place needs renovation.

The hotel itself was fine, no complaints and no rave review factors. But the front door bellman / host Prince really made the difference for my stay. So welcoming and friendly, knew where everything was, knew who to ask for what at any time of the day, was accommodating even when I arrived at the hotel late just trying to find something to eat. 10s across the board; he’s the reason I’m returning for my next work trip.

So many rules but I totally understood when I actually arrived. This is Hollywood. Money well spent. Clean and peaceful. Walking distance to major attractions. Private parking. Great location. No staff on property which wasn’t a big deal for me.

The property itself is beautiful, with a wide variety of hot springs at different temperatures. The mud spa was definitely the highlight of my stay. However, the service was very disappointing. The hotel mistakenly charged nearly $500 to my Visa card. Although I reported it to the front desk and they acknowledged the error and removed the charge, I was still told it would take 3–5 business days for the refund to be processed. This was frustrating, especially since it was clearly the hotel’s mistake. Additionally, I requested towels and bathrobes to be delivered to my room, but they never arrived, even by the time I checked out. While the property is stunning, the service does not match the quality of the facilities. I would recommend carefully reviewing your bill to avoid overcharges. Also, don’t rely on room service or delivery requests, as there didn’t seem to be a reliable way to contact the front desk from the room.

This hotel used to be my favorite, now it lost it’s charm, the place needs renovation.

Beautiful view from oceanfront room, as pictured, sparkling clean room, helpful staff. Accessible to north Laguna from trolley and a mile walk otherwise. My only complaint was the lack of transparency for requested early check in. I would prefer a ‘no’ rather than we will see and call you.. I checked every 30 min for status. If i knew it would never happen then I would have made other plans during that time. Expectations matter.

Service was wonderful. Not desire unfulfilled.

Location was great - rooms ok in size but if I had paid the top dollar for the 4 nights and not the special price I wouldn’t have been as happy.

This hotel used to be my favorite, now it lost it’s charm, the place needs renovation.

Staff were very friendly! Vibes were great during social hour and people could get s’mores stuff. Bike the PCH with free rentals too!

Nearby shopping center and restaurants are very convenient.

Clean room w/ a shower.

Location was great - rooms ok in size but if I had paid the top dollar for the 4 nights and not the special price I wouldn’t have been as happy.