Oceania Pet-friendly Vacations

I like this hotel

The view was gorgeous at night with all the lights. We loved it! ~ Always Grateful. ~

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Great hotel and especially room

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Great hotel and especially room

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Fantastic boutique hotel in the heart of Santa Monica, beautiful views and great attention to detail. Fantastic staff. Nice pool, family friendly.

I have a nice and comfortable stay and very cleaned room

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Staff was helpful and friendly.!!

Pros: The overall atmosphere inside this hotel was pretty calm. There was not a busy lobby or casino area. It was pretty quiet and there were plenty of opportunities to hop on a machine or table with no wait. Although it is not located on the Vegas strip, it was only a 5-10 minute drive to most attractions on the strip. Not far from the airport as well. Things that I did not like: unlike the larger hotels on the Vegas trip, there were not very many good food/dining options in this hotel. The only meal that I enjoyed was in the Mexican restaurant. There seems to be no microwaves on site and the mini fridge in the room was loaded with expensive beverages. It was not meant to insert your own items. There’s actually a sensor that charges you if you even touch any of the drinks and snacks in the room. Overall, I would consider staying again, but it would not be my first choice.

The view was gorgeous at night with all the lights. We loved it! ~ Always Grateful. ~